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200,911 Posts
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Re: TOO FACED CHOCOLATE GOLD EYE PALETTE
Hi RaquelBTI got info back from the community that this is how this
palette is shipped. Unfortunately I would not be able to send pics - I
don't have that kind of phone. Mine takes very bad pics and s...
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PLAY! pass redemption
I was just wondering if someone might help me redeem my March Sephora
PLAY! pass online this month? While I normally try to redeem in store,
it looks like I won't be able to make it to a brick and mor...
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1
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1 Reply
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Re: PLAY! pass redemption
Hi @HereticHime, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Order cancelled - "unable to confirm your payment information"
Hi,My order was actually placed over the phone with a Sephora agent and
was assured my order would be successful since she did the verification
but still it got cancelled. The agent used my gift cards...
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5
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5 Replies
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Re: Order cancelled - "unable to confirm your payment information"
Hi @knarine21, I'm sorry to hear your order has been cancelled! I'll
send you a PM in just a moment to assist you further. Always, Danee
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4 Replies
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Re: Order cancelled - "unable to confirm your payment information"
@DaneeBTwrote: Hi @knarine21, I'm sorry to hear your order has been
cancelled! I'll send you a PM in just a moment to assist you further.
Always, Danee Hi, It's order . Please let me know. Note 2 gift cards
were used for the payment. Thanks.
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3 Replies
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Re: Order cancelled - "unable to confirm your payment information"
@knarine21, I sent you a private message. Please check your inbox when
you get a chance. Thank you!
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2 Replies
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Re: Order cancelled - "unable to confirm your payment information"
Hi, Sent a PM but still no answer. At this point I would like to know
how I can have some type of refund on the gift cards I received since I
missed the sale and have no option it seems to have items shipped to me.
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1 Reply
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Re: Order cancelled - "unable to confirm your payment information"
Called the ROUGE support center and was told the address is flagged and
I will not be able to ship there even though it is residential and
valid. I have no other residential address to use so I am una...
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Can I add my points to my account from my receipt?
I just made a purchase and just made an account and I want to have my
points on my account
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1 Reply
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Re: Can I add my points to my account from my receipt?
Hi @NadiaCofer, Please send me a private message with a copy of your
receipt and I will add your points to your account. Stay Gorgeous,
Penelope
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No samples in my order again
I ordered online during the spring sale and didn't get one single
sample. I never complain when you switch them but to get none is a
bummer. I thought this problem was being solved a month or two ago?
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RE: No samples in my order again
I’ve had that happen often and when I called customer service I’m told
that samples run out and basically “oh well”. It’s frustrating because
it shows on my account that I’ve received them.
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Re: No samples in my order again
Hi @Amandamomof3, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Sephora....
Can you explain to me how I've spent well over a thousand dollars during
this sale, and did not even get ONE sample?!?!?! This has been an issue
for 7/8 months and I get getting b's stories about you ...
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5 Replies
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Re: Sephora....
Hi @Justjamey, I sincerely apologize about this and we're currently
aware of our ongoing samples issue. We're actively working with our
Distribution Centers to resolve this ongoing issue. I will be se...
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4
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4 Replies
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Re: Sephora....
Hello, I sent you a replay with my name and address a few days ago and
have not heard anything back. I just got another order in today that had
no samples, but just had a thing of cards that have perf...
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3
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3 Replies
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Re: Sephora....
Hi @Justjamey, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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2 Replies
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Re: Sephora....
Hello,The birthday gift I choose the glam glow and didn't get it. That
or of you don't have it the bite would be okay I guess as well.....as
for promotions, I'd like a mix of them. I am trying to find...
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1 Reply
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Why do I never get the samples I order?
I’ve placed 4 orders in the last week and of all of those orders, I got
ONE of the samples I requested, so 1/12. It didn’t used to be like this!
I end up using those samples to try new scents and prod...
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1 Reply
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Re: Why do I never get the samples I order?
Same!! I always just get perfume samples no matter what I choose 😕
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Service? Unacceptable.
I'm just about to be done with Sephora. Service has gone so downhill in
the last 6 months. I am a VIB with Flash shipping and yet I have had
nothing but problems with online orders. I finally decided ...
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2
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RE: Service? Unacceptable.
I am sorry this happened to you 😞 but how UPS or other couriers treat
packages has not much to do with Sephora. When it says out for delivery
is when they load the package on the truck and that truck...
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Re: Service? Unacceptable.
Hi @claytonskitten, I sincerely apologize about this. I'll be sending
you a private message shortly to assist. 🙂 Best Regards,❤️ Raquel
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Missing item twice
Hi, I bought The IT Cosmetics CC+ Kit online and received without CC
cream. I went to the store to tell my problem and hoped i could pick up
cc cream at store ( because the color i wanted is sold out ...
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3
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Re: Missing item twice
Hi @Chaulee, I sincerely apologize about this and I'm sorry for the
inconvenience caused. Please feel free to send me a private message with
your order number for assistance. Thank you. 🙂 Best Regards, ❤️ Raquel
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2 Replies
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1 Reply
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Re: RE: Re: Missing item twice
Hi @Chaulee, I took your order number out of your post for security
purposes. I'll be sending you a private message shortly! Best Regards,
❤️ Raquel
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Open/Damaged Packaging and Possible Content Swap
Just received order to find my PTR Potent-C Power Serum packaging
torn/damaged and while this is my first time ordering this product,
bottle feels "light". This item is way too expensive for this too ...
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1
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1 Reply
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Re: Open/Damaged Packaging and Possible Content Swap
Hi @ReignsWorld, I sincerely apologize about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Why was part of my order cancelled?
Not sure why but the BITE Beauty High Pigment Pencil in the color
Chablis was cancelled from my order that I placed yesterday. There was
no reason given nor was I emailed about the cancellation, I onl...
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1
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1 Reply
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Re: Why was part of my order cancelled?
Hi @Anonymous, I am sorry to hear that your order was cancelled. I will
send you a PM soon for further assistance. Best, Zakiya
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Free Samples
Has anyone else not received any free samples with their online order? I
feel like i wasted my time selecting them to just get nothing.
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RE: Free Samples
I just received two orders and received 1 sample with the first order
(not one I selected) and three samples with the second (two of my
selections). This has been a problem with all of my orders this ...
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Re: Free Samples
@ShondraRN, I am sorry to hear that samples were missing from your
order! I am sending you a message momentarily.
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Damaged items
Hi, I received my nest candle Trio today, and all three of them are
broken. Is there a way that I can get a replacement?
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Re: Damaged items
Hi @chaney16, I am sorry to hear that your items arrived damaged. I will
send you a PM for further assistance. Best, Zakiya
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