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200,648 Posts
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Unsuccessful authorization order
My order status shows unsuccessful authorization order. What should I
do?
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1 Reply
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Re: Unsuccessful authorization order
Hi @Anonymous, Sorry to hear about this! I'm going to take a look and
will send you a PM shortly. Bisous, Sian
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Marc Jacobs bronzer
quick question it says early access for Vib and Rouge but doesn't give
me option to add to cart. did it run out already? ?
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Re: Marc Jacobs bronzer
This is so wrong. I am VIB Rouge and got the email for early access
Saturday. I went to make my purchase within 15 mins of the timestamp on
the email and it already said "out of stock". Now it is the ...
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Re: Marc Jacobs bronzer
Hi @Diane93, It looks like this item is currently out of stock on our
website. I'm sorry! I'd suggest checking back on Monday, 4/23, as we
should have more available. Thank you! Always, Danee
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RE: Re: Marc Jacobs bronzer
It’s 4/23 and still shows as out of stock. I signed up for an email
notification for when it was released and never received an email. Has
it just not been restocked yet? Or did we miss out yet again? This is
very frustrating.
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Re: RE: Re: Marc Jacobs bronzer
I work nights and have periodically checked a few times an hour since
midnight. It's never become available today. It was never actually
available for VIB rouge early access either from what I can tel...
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RE: Re: RE: Re: Marc Jacobs bronzer
That’s what I figured, but heard some people were able to snag the
bronzer online Sephora this morning. So I am still unsure. It sounds
like Sephora US had a small amount available today, but not Sephora
Canada.
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This is So wrong, it's advertised that Rouge and vibs hav...
This is So wrong, it's advertised that Rouge and vibs have a shot at a
presale, I'm a Rouge and tried to buy it early and was told it was "sold
out". But because I complained, I was given points. This...
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Re: This is So wrong, it's advertised that Rouge and vibs hav...
Hi @Anonymous, I appreciate you taking the time to provide us this
feedback and I sincerely apologize about this. I've sent the information
you've provided to the appropriate department to make improv...
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tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
I've been very disturbed by hearing that Sephora can track/ban returns
(without any notice of this on their return policy, back of receipt,
anywhere!!!) I am weary about being tracked in general, ESPE...
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
I will join a class action lawsuit re: illegal invasion of privacy. I
got a ridiculous letter, unsigned, negating their stated return policy
and saying I have too many returns etc etc. After thousands...
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RE: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
I just made a return and this was in the terms somewhere I really can't
believe it though, because last time someone complained about not
receiving their samples sephora cs advised them to just get th...
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
Wish I could even return my order but they delivered it to a completely
different address and told me to travel there to get it! I have to do a
chargeback on my credit card because they refuse to do anything.
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
This is definitely none of my business, but you are being "tracked" by
every retailer across a number of parameters - card, user id, phone
number, billing address, device id, etc and this is being don...
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1 Reply
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RE: Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
I’ve no doubt that their privacy policy and other policies made freely
available to you in the web (and usually displayed in the checkout area)
indicates that they are able to collect and share data i...
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Yes, bothers me too. Then if you return an item at a SIJC...
Yes, bothers me too. Then if you return an item at a SIJCP even with a
reciept(online exspecially) if they dont carry it they type your info in
like a return without receipt. This flags your account, ...
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
Hi @emilyclairebear, Has this happened to your in stores or online?
Please feel free to private message me if you need assistance. Thank
you. 🙂 Best Regards, ❤️ Raquel
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
it hasn't happened to me but it happened to my cousin - i would just
like more info on the tracking and how it applies or or doesn't apply to
returns with receipt or without one. if i ever make a retu...
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1 Reply
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
Hi @emilyclairebear Returns without a receipt are subject to an approval
process through TRE, a third party authorization firm. You shouldn't
have an problem making a return with your receipt.
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Re: Delete credit card info
I had to go do it from the website instead of the app itself since it
didn't have a feature there to delete credit card. From the Sephora
website click on account and find payments and credits. From there you
can delete credit cards
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Re: Delete credit card info
Hi @Confusedxxxx, Just to clarify, we do not save the credit card number
on your account, rather it is a tokenized number where we only store the
last four digits of the card to be able to identify th...
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Where's my free samples
I received my package today but I didn't get my free samples. I double
checked my order to see if it was included in my order and it was. Is
there anyway I can get the samples I ordered?
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Re: Where's my free samples
Hi @ViviStarr, I'm sorry that your samples were missing from your recent
order! I'll send you a private message to assist shortly. Best regards,
Laurie
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How can i add points after purchase?
I was wondering if someone can help me add points to my account. I
forgot my card when I purchased some things. Thanks.
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Re: How can i add points after purchase?
Hi @wwong07, I'm happy to assist. 🙂 Please send me a private message
with your registered email address and a clear photo of your receipt.
Thank you! Best regards, Laurie
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HELP!! Have had order pending for several days. Multiple issues; been communicating w/same CSR via e-mail--yesterday she left msg in my
my inbox w/?'s I now have answers to; msg no longer there; can't
remember her name. This is taking way too long & one item I wanted
already sold out while waiting for resolution. Please locate same rep.
so I don't have to rehash whole ordeal, PLEASE.
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HELP!! Have had order pending for several days. Multiple issues; been communicating w/same CSR via e-mail--yesterday she left msg in my
CRISIS AVERTED!!! I am *thrilled* to report DISREGARD previous
message!!! I figured out (I think) how to contact her (even though I
think it's wonkadoodle that her message has disappeared from inbox)....
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Re: HELP!! Have had order pending for several days. Multiple issues; been communicating w/same CSR via e-mail--yesterday she left msg in my
Hi @Anngelique, I'm very sorry for any delays in our response! If you
still need assistance, please send me a private message with your order
number and any details. Please note that you can access yo...
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Unsucceful authorization
I placed an order worth 310$ and it got cancelled saying unsuccessful
authorization. Some one please help regarding this issue !
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Unsucceful authorization
that sounds more like a banking issue than Sephora. You should contact
your financial institution
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Re: Unsucceful authorization
My credit card got charged though @geenzowrote:that sounds more like a
banking issue than Sephora. You should contact your financial
institution
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Re: How can I delete a review I posted?
Hi @Mahgeezy, I have removed this review for you, and it may take 24-48
hours for this to reflect in the Reviews section. Thank you! Best
regards, Laurie
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why am I being asked for password even when I'm logged in?
every time I go to my basket, a popup window asks for password. I give
pw, and then it pops up for pw again, and again, and again even though
I'm logged in.
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Re: why am I being asked for password even when I'm logged in?
Hi @rivergingko, This sounds like a technical error, and I'm sorry for
any inconvenience. If you are using a computer, please clear your
cookies and cache, and attempt switching to a different Interne...
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Link Beauty Insider Card
I need some assistance with linking my beauty insider card with my
online account. I may have used the incorrect email, or they didn't ask
me for one. I am unsure. Any help would be appreciated. Thank you.
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Re: Link Beauty Insider Card
Hi @Cabj88, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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