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201,165 Posts
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Re: sun safety kit 2018
FYI the JC Penny Kit is different! It has less deluxe sizes and no full
size Lancome 😞 I diddn't realize until after I bought it arg!
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Re: sun safety kit 2018
Hi everyone! Sorry, the Sun Safety Kit is currently sold out online. I
recommend contacting your local store(s) to check their availability!
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sun safety kit 2018
I was able to purchase it today in my local Sephora. They didn't have
any out on the display so I had to ask one of the employees to check the
stock.
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sun safety kit 2018
same question. tried to buy and it said they don't stock that item. Is
it in stores?
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Re: sun safety kit 2018
Hi @spangle Yes! This set will be available in-store and I recommend
contacting your local store directly to confirm if they have them
in-stock. I, too, missed out on buying this kit online and will b...
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New return PayPal policy
I went to store today to return an online purchase that I used PayPal to
pay for. The employee told me that there was a new policy regarding
returns that were purchased using PayPal, this policy was a...
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Re: New return PayPal policy
Had the same issue. Really upsetting because I ended up getting a $364
store credit instead of it going back to my credit card, which I, in
turn, had to pay my $364 credit card bill because of Sephora...
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Re: New return PayPal policy
Hi @KayMakeup17, This information is correct! At this time, our stores
cannot issue refunds via PayPal and that is why you were given a
merchandise gift card. For more information regarding our new Re...
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Gift card help?
My husband and son just purchased me a gift card for $100 to get the
bonus $20 card. I've received the email for their purchase but not the
bonus card? How long does it take to arrive? 🙂 Just wondering so I can
make a purchase asap!
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RE: Gift card help?
If you just purchased and you are in Canada, you will not receive one.
The card had sold out in 28th 8 am. I have the same issue, and they
refused to cancel my transaction since the gift card are mana...
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Re: RE: Gift card help?
I'm in the states. That's some BS! I don't think the promo said "limited
supplies" anywhere! It just said "available until 5/1". I think Sephora
should be crediting accounts $20 if people purchased cards within those
guidelines!
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RE: Re: RE: Gift card help?
That was "*" beside it. The condition was at the very bottom of the
page" until quantities last". I made the purchase after I received the
notification from Sephora app at noon on 28th, they the card ...
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delayed shipping!
Placed an online order with 3-day free shippjng on 26 April morning, but
the order has yet been processed after 4 days... very disappointed with
the service...which definitely drives me to Ulta!
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RE: delayed shipping!
I’ve had the same thing happen to my TWICE!! I paid for 1 day shipping
(I’m a VIB) and have waited 4-5 days for my order. I received the
shipping tracking # the same day my order came. I’m leaving Sep...
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Re: delayed shipping!
@Tracysy, I am sorry to hear about the processing delay with your order,
I am going to send you a message momentarily.
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Missing products and late shipping debacle
I've had an unbelievable experience with Sephora online shopping these
past couple weeks. I'm so incredibly angry and frustrated! It started
off when I placed an order for the VIB event and selected (...
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RE: Missing products and late shipping debacle
I’ve had 2 similar issues and I now spend my money elsewhere. Beautylish
has great shipping and customer service
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Re: Missing products and late shipping debacle
Hi @Deva1510, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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1 day shipping turned into 5 days??!!
I made a purchase online on the 25th, and selected 1 day shipping. My
package isn't set to get here until the 30th!!!! What is going on? The
other day I made a purchase with my flash 2-day shipping an...
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RE: 1 day shipping turned into 5 days??!!
I’ve experienced the same situation twice!!! Most recently, I placed an
order on 4/26 it was later on in the day 8-9 pm. I PAID for 1 day
shipping. I figured seeing I placed the order so late in the d...
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Re: 1 day shipping turned into 5 days??!!
That's incredibly frustrating. If you haven't already I recommend
posting under the "Customer Service" group or giving the customer
service line a call for assistance @Deva1510 @Bernii
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RE: Re: 1 day shipping turned into 5 days??!!
Thanks for the recommendation! I just posted in customer service.
Hopefully someone at Sephora will notice and take time to answer!
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Re: 1 day shipping turned into 5 days??!!
Im experiencing the same issue! Customer service confirmed that they
recently changed their shipping method and are now using a new company
called Lasership, and have received a lot of complaints abou...
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Insider account
I need some help... I call Sephora customer service five times this week
because I had several insider accounts and wanted them to combine them
into one account... so they did help me but when I go to...
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Re: Insider account
Hi @Anonymous, I'm sorry about this! I have moved this thread to the
Customer Support group. If you still need assistance with this, please
send me a private message with the registered email address ...
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Re: Insider account
@Anonymous You’ll have better luck with your request by posting in the
Customer Support thread. A mod can see it and help you out!
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Credit Card Payment Error
Hi, I'm trying to place an order on Sephora, however it keeps saying
that there is a payment error. My card number, expiration date, and cvn
are all correct and I've tried multiple times. Any help would be
appreciated. Thanks!
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Re: Credit Card Payment Error
Hi @inahna, I'm going to look into this for you and I'll send you a PM
shortly. 🙂 Best Regards, ❤️ Raquel
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beauty insider points
i just bought two things but it didn’t give me points for it and i’ve
refreshed my phone and everything! 😞
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Re: beauty insider points
Hi @Anonymous, I'm sorry to hear this. It takes up to 24 hours for
points to appear on your account. If you still don't see the points,
please send me a private message with a clear photo of your rece...
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Re: beauty insider points
@Anonymous I would suggest posting your concern in the Customer Support
thread for best assistance with this!
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Points not added
Hi I made a purchase yesterday and I don't have a card so I gave the
shop assistant my email address. the points have not been added to my
account. is there anything I can do? thanks
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Re: Points not added
Hi @Anonymous, Please send me a private message with a copy of your
receipt and I will add your points for you. Stay Gorgeous, Penelope
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Re: here is a photo of the receipt thanks
Hi @Anonymous, I took the photo of your receipt out of your post for
security purposes. I'll be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Missing item from order
I placed a small order and it arrived this morning and I’m missing an
item. I had ordered the brow pomade as well and that is what’s missing
from my order
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Re: Missing item from order
Hi @drizzy33, I'm sorry about this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Missing item from order
Hi I received the email and I replied back to it and I have still yet to
have someone assist me with my order problem.
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