Missing Samples

[Anonymous]

I recently recieved my package but unfortunately I don't have the samples I have asked for when making my order?

[RaquelBT]

Hi @Anonymous & @emca1,

I apologize for any confusion if you guys receive the incorrect samples. We substitute samples when the samples you've originally selected go out of stock. If you don't receive any samples in your order(s), please feel free to send me a private message with your order number, so I can assist. Thank you. 🙂

Best Regards,

❤️ Raquel

[emca1]

I just had the same thing happen to me. It’s becoming a regular occurrence when I order that I don’t get the samples I ordered. I think Sephora should change from allowing us to choose samples that we don’t get anyway to just making sure every order is packed with 3 samples, and not just perfume samples.