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Post in Customer Support
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My order status

Hi:
My order is still in progress right now. Could you check it for me? Since my previous order has been canceled after a few days of pending, so I am worried about this one. And I am soon going back home next week, could you please tell me my order status so that I can get my order smoothly.
Thank you so much!!!

First Name: Yutong
Last Name: Li

Re: My order status

Hi @Sophie11630

 

Sorry about this experience! I'd be happy to take a look and will send you a PM shortly. 

 

Bisous, 

 

Sian

Re: My order status

Thank you for answering!! Well, actually I have noticed that my previous orders was cancelled due to the inaccurate payment information (I used my Chinese credit card), then I changed my payment method for the most recent order, and I thought that card that I used this time can work. Could you check it for me again?

Sorry for the inconvenience! 

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