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Customer Support
200,601 Posts
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Re: Broken Play Product
Hi @chinocat, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Pending status??
I didnt receive a confirmation email or receipt or anything after i
placed my order today. It also is only saying pending in my order
status? Ive ordered from Sephora numerous times and have always re...
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Re: Pending status??
Hi @suurreesssh, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Points not being added
Hi , a couple weeks ago I bought $60+ worth of make up at Sephora ,
scanned my card and until this day my points have not been added to my
account. Help pls!
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Re: Points not being added
Hi @Mperezh, I'm so sorry to hear this. Please send me a private message
with a copy of your receipt so I can ensure you points are added to your
account. Stay Gorgeous, Penelope
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3 day shipping taking longer?
Hi, I received the shipping confirmation today (5/21) and my package has
an estimated delivery date of 5/30. This is the second time this
happened where the “3 day shipping” has become closer to 2 wee...
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Re: 3 day shipping taking longer?
Hi @CLCLCLCL, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Unsuccessful authorization refund
My order was recently canceled due to the unsuccessful authorization,
therefore, I would like to ask when I would be refunded. I’ve heard that
for international card, it could take up to 1 billing cyc...
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Re: Unsuccessful authorization refund
Hi @Anonymous, I wanted to let you know, I moved your post to our
Customer Support board. I'll be sending you a PM shortly in regards to
this. 🙂 Best Regards, ❤️ Raquel
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Re: Unsuccessful authorization refund
@AnonymousI'd recommend posting this in the Customer Support group so
that a mod can see your question and respond. Mods don't monitor every
post outside of the CS group and may not see it here in VIB. Good luck!
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Re: signed up with two emails
Hi @Anonymous, I'll send you a private message to help! Best, Laurie
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Re: signed up with two emails
Hi @Anonymous, Try posting under the Customer Service group for
assistance from a moderator on this (sometimes it can take them a little
longer to see posts here).
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May 2018 Play box broken item
When I opened my May 2018 Play box my becca highlighter sample was
shattered and broken. Am I able to receive a new one?
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Re: May 2018 Play box broken item
Hi @KatieNichole, I am very sorry about that! I will send you a private
message so that I can help with this. Thanks! Best Wishes, Janean
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Refund still pending
Dear,My order cancelled without informing me & up to now still I don't
receive my money back. I contact PayPal they said it's still not cancel
from your system. Can you please send cancellation form t...
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Re: Refund still pending
Hi @Alyahmadi, I moved your post to our Customer Support board. I'm so
sorry to hear this and I'll be sending you a PM shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Re: Refund still pending
@AlyahmadiThat's awful!I'd suggest posting this in the Customer Support
group so that a mod can see your issue and respond. They don't monitor
every single post outside of CS and it's quite the possib...
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Deluxe sample cancelled
I just placed an order this afternoon and used a promo code for a deluxe
sample as well. However, I was just notified that the deluxe sample was
out of stock and removed from my order, even though the...
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Re: Deluxe sample cancelled
Hi @tealcoral, I'm sorry to hear your promotional offer was removed from
your order! I'm going to send you a PM to assist you further. Always,
Danee
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Didn't receive item in last order
I ordered several items from Sephora about a week ago and I received
everything but the Highlighting powder. How do I get it sent or get
someone to send it?
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1 Reply
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Re: Didn't receive item in last order
Hi @Erinthequeen, I am very sorry about that! I will send you a private
message so that we can further assist you with this. Thanks! Best
Wishes, Janean
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Delete review
How can i delete a review that i recently made for the devacurl leave in
conditioner? I forgot to add one small detail about it.
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1 Reply
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Re: Delete review
Hi @JGibson15, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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Question about chipping
hello, i am trying to buy some shadows and the postal code does not
admit it, to colombia do no send?
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1 Reply
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Re: Question about chipping
Hi @Anonymous, Sephora.com does not ship to Colombia. I am very sorry
about that! Best Wishes, Janean
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May Play Box Mask - Damaged
Hi! I believe this May box wins for the best box ever in the last two
years. It was curated perfectly for me, but the Sephora Zince & Copper
Mud Mask was open and had dried into a solid block, falling...
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Re: May Play Box Mask - Damaged
Hi @lesleysing I'm sorry to hear that! I will send you a message to
help.
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Re: May Play Box Mask - Damaged
Thanks so much! Can't wait to share what products I got and start using
them!
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may (my first and last) play
how many were disappointed w/the dried out mud mask? so...my first
package and i am already disgusted, ESPECIALLY w/customer service. my
mask is completely UN-useable, i contact customer service, they...
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1 Reply
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Re: may (my first and last) play
Hi @Anonymous I'm so sorry to hear about your experience. I will look
into this for you and send you a message to help.
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May box product came broken
So my May box came and received a Becca highlighter, I was super excited
. I then opened it and everything was cracked inside and fell all over
my cream carpet 😡
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1 Reply
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Re: May box product came broken
Hi @Nana919 I'm so sorry to see that your highlighter arrived damaged. I
will send you a message to help.
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Beauty Insider Card
I frequently shop at Sephora and I thought I connected my card to my
account but the points won’t show up and there’s no place for me to link
the card. Can someone please help me lol
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Smashed play box item
Hi- I didn’t complain last time I got a broken item in my play box (a
lipstick a couple months ago) because it felt like I had a few issues
happen at the same time and didn’t want to be a jerk, but th...
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