Missing samples

[bunterrunner]

I just received my order and I didn't receive any samples.  

[lee1023]

I just had the same experience.  2 orders within the last month and neither contained the 3 samples I requested at the time of purchase. One contained a random Clinique sample, which is nice, but still...I was looking forward to trying the others. 😔

[LaurieBT]

Hi @lee1023,

Thank you so much for sharing this feedback with us. Substitutions can be made for samples that are unavailable at the time of fulfillment, and I sincerely apologize for any inconvenience this may cause.

Best regards,

Laurie

[lee1023]

To clarify - 1 shipment contained NONE and the other contained only 1.  Definitely not what I expect from Sephora.  

[melissabt]

@lee1023,

I am truly sorry to hear about your samples and I am going to send you a message momentarily.

[PenelopeBT]

Hi @bunterrunner,

I'm so sorry to hear this. I will send you a private message to provide further assistance.

Stay Gorgeous,

Penelope