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200,895 Posts
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Modify order
My order is in the in progress stage and I put the wrong address how do
I modify it
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Re: Modify order
@Delaneyyyyyyyyy, Once an order has been placed, we have a very small
window of time where we can cancel/modify an order. I also moved your
post from PLAY to Customer Support! I am going to send you a message to
help.
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How can I cancel a pending order?
I ordered a benefit bronzer set and I didn't realize they were mini's.
Is there a way I can cancel it while it is still pending?
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Re: How can I cancel a pending order?
Hi @Anonymous, I've moved your post to our Customer Support board! I'll
be sending you a private message shortly. 🙂 Best Regards, ❤️ Raquel
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Re: How can I cancel a pending order?
I would recommend calling Sephora customer service. Its generally hard
to cancel an order but if you can't cancel it you can still return it
for a full refund. @Anonymous
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Please Help Me Get My Points!!
I want to add my number with my email for my BI card. I have points with
my number but not my email. How do I do that? PLEASE HELP!!!
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Re: Please Help Me Get My Points!!
Hi @Anonymous, I've moved your post to our Customer Support board! I'll
be sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
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Re: Please Help Me Get My Points!!
@AnonymousI'd suggest posting in the Customer Support group so that a
mod can see your issue and respond; mods don't monitor every post
outside CS and are unlikely to see your post here in Besides Beauty.
Good luck!
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Didnt get any free sample
Hello. I made a purchase from Florida Mall few days back. This was my
first ever purchase from Sephora in person. They didn't include any free
samples with my purchase. I didn't check at that time but...
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Re: Didnt get any free sample
Sorry to hear about this @HiraTariq, If you're interested in trying any
products, your local Sephora store will be happy to create samples for
you to try! If I can assist you further, please send me a PM. Bisous,
Sian
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Re: Name change
Hi @freud, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Hello, I too am interested in changing my profile name. C...
Hello, I too am interested in changing my profile name. Can you help
with that? Thank You.
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Re: Hello, I too am interested in changing my profile name. C...
Hi @epiglow, I'm sorry, we don't have an option on here to change
profile usernames at this time. Best Regards, ❤️ Raquel
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account hacked
I just received an email from Sephora saying that I had changed my email
address. I haven't done so and I replied to the customer service email.
I can no longer get in the account and I'm concerned ab...
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Re: account hacked
Hi @Anonymous, I am very sorry about that! I will send you a private
message so that I can look into this for you. Thanks! Best Wishes,
Janean
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Re: account hacked
Hi, I replied to the email notification I received about this message as
well. My email address is . I created a second account last night so
that I could log in and leave a message in the forum. I be...
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Re: account hacked
Hi @Anonymous, I took your email address out of your post for security
purposes! Us Mods only receive replies to private messages if they're
replied to directly on Community instead of the email notif...
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Mailer deluxe sample
Hello! I was doing some research And read that Sephora sends out mailing
coupons. For example you get a free mascara with any purchase. Not only
do you get email for free gas but you also get mailers ...
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Re: Mailer deluxe sample
Hi @Butterfly0807, I'll be sending you a private message shortly to
assist! Best Regards, ❤️ Raquel
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DISAPPOINTING! Unable to use store credit online
I returned an item (it was skincare that was too harsh on my skin) and
gladly accepted a Store Credit. I only found out now that I can only use
in store. I was not able to use it online. I then went t...
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Re: DISAPPOINTING! Unable to use store credit online
Hi @mm005, I sincerely apologize about this! White merchandise gift
cards (store credit cards) can only be used in stores at this time and
it's stated here > https://www.sephora.com/faqs-gift-cards. I...
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tatcha silk canvas sample size ??
is there a sample size available in store of the tatcha silk canvas
primer? i’ve heard some things about there being a sample size, and i’m
dying to try it out !
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Re: tatcha silk canvas sample size ??
Hi @mynameisjeff, We don't have a sample size of the Tatcha primer for
sale right now. You can ask for a sample in store if you like. Stay
Gorgeous, Penelope
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RE: Re: tatcha silk canvas sample size ??
thank you ! would you happen to know what form it comes in (i.e. a
packet, little jar, etc.) ?
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Re: RE: Re: tatcha silk canvas sample size ??
Hi @mynameisjeff, When requesting specific samples in stores, they
typically put samples for makeup and skin care in little jars. 🙂 Best
Regards, ❤️ Raquel
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RE: Re: RE: Re: tatcha silk canvas sample size ??
thank you sm 🙌 i will definitely need to try this out
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Am I able to link all my gift cards to one gift card?
Hey! So I was just wondering ... I got 3 gift cards for my birthday but
I was wondering if I'm able to merge them onto just 1 gift card? I feel
it's convenient due to the fact that i don't one to misp...
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Re: Am I able to link all my gift cards to one gift card?
Hi @LizzieCarrera, Thank you for contacting us. Unfortunately we are
unable to combine all of your gift cards and transfer your store credit.
You can use your gift cards in store and up to two gift ca...
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RE: Re: Am I able to link all my gift cards to one gift card?
@ZakiyaBT Will I be able to purchase gift cards with my store credit?
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Re: RE: Re: Am I able to link all my gift cards to one gift card?
Hi @LizzieCarrera, You are not able to purchase gift cards using a gift
card. You can only purchase one with cash or credit. Best, Zakiya
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RE: Re: Am I able to link all my gift cards to one gift card?
Would I be able to make gift card purchases with my store credit?? If so
how can I do that??
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Re: RE: Re: Am I able to link all my gift cards to one gift card?
Hi @LizzieCarrera, I apologize, gift cards can only be purchased with
credit cards online. You can use cash or credit in stores when
purchasing a gift card. 🙂 Best Regards, ❤️ Raquel
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CS Please Help Me - Damaged Product!
Is there a way to have a customer service member message me directly?
Here's my situation:I purchased the Sunday Riley Good Genes Lactic Acid
Treatment on 4/13 during the Rouge sale and have been usin...
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Re: CS Please Help Me - Damaged Product!
Hi @KhaosKara, I'll be sending you a private message shortly in regards
to this! 🙂 Best Regards, ❤️ Raquel
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Re: Change my birthday on Sephora
Hi @Junyun, I have updated your Birthday on your account. Please send me
a private message if you need further assistance. Stay Gorgeous,
Penelope
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Re: Change my birthday on Sephora
I need my birthday changed to October 1 2002 because when I signed up I
just put a random one since I didn’t know it was going to be useful.
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Re: Change my birthday on Sephora
Hi @melissapineda, I've changed your birthday for you! Please sign out
and sign back in again to see the changes made. Thank you! 🙂 Best
Regards, ❤️ Raquel
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ok Sephora
I want my points back my original points before you let my account get
messed up with someone else being able to use my points you need to fix
this problem I have been a faithful customer for years no...
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