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200,296 Posts
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@Shaetasstic it's a funny algorithm they have. If you enj...
@Shaetasstic it's a funny algorithm they have. If you enjoy the
community and reviewing products, your status really does not matter.
I've been at the same status for 4 months and I have 1800+ posts.
Doesn't matter. Just have fun!
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Re: how do I get off of rookie status?
Hi LexeeLeeAnn, Your community status will update as you continue to
participate in the community, write reviews and post pictures to the
gallery.
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When will my play box come? I ordered 3 or 4 weeks ago, but I still havent got it
I ordered my first Play! Box about 3 or 4 weeks ago, but I haven't
received it yet. How does shipping work & when should I receive it?
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Re: When will my play box come? I ordered 3 or 4 weeks ago, but I still havent got it
Hi @Jessc8073, If you signed up for PLAY! after June 11th, your initial
box will be July's box! All PLAY! by SEPHORA boxes arrive within a three
to five day period around the 20th of every month. You'...
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Re: When will my play box come? I ordered 3 or 4 weeks ago, but I still havent got it
Thanks Raquel! I was wondering also, when I subscribe is the $ deducted
from the card right then or does it happen at another time? Possibly an
assigned date & time to pull payments?
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Re: When will my play box come? I ordered 3 or 4 weeks ago, but I still havent got it
Hi @Jessc8073, The Play! billing period takes place between the 1st -
5th of each month, so the charge for the July box should be taking place
soon. 🙂 You can also find more information on the Play! ...
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Will Sephora price match Overstock.com?
Will Sephora price match Overstock.com? I just received my order, and
saw that one of the items I ordered is half off on overstock.com I was
planning to return my item since it's up-opened and buy fro...
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Re: Will Sephora price match Overstock.com?
Hi Nataliev, Sorry! We aren't able to match Overstock.com
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Re: Will Sephora price match Overstock.com?
What about QVC? @keelybtwrote:Hi Nataliev, Sorry! We aren't able to
match Overstock.com
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Re: Will Sephora price match Overstock.com?
Hi @shivalika, I'm sorry, Sephora does not price match with QVC at this
time! We'll be happy to honor the regular retail price within five days
of your purchase with Sephora.com from the following ret...
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Ability to add gifts to my purchase list in app?
I have been unable to add a gift that I got from Sephora to my Purchased
list, so that I can easily re-order it and not have to go through all of
my favorites to find it. Is there anyway to add a gift...
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Re: Ability to add gifts to my purchase list in app?
Hi @LadyGwen369, I'll be sending you a private message shortly to gather
more information, so I can best assist. 🙂 Best Regards, ❤️ Raquel
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Problems with Fedex
I can see that many Canadian customers have problems with Fedex and have
no choice but to order less/stop ordering online from Sephora. I too am
experiencing problems with my last orders - suddenly, m...
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Re: Problems with Fedex
Hi @ncp2000, I understand your frustration with FedEx shipping and we
will forward your feedback. If you do have your packages shipped to a
P.O Box, then it will be delivered by Canada Post. I hope that this
helps. Best, Zakiya
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RE: Re: Problems with Fedex
I too am disappointed in Sephora switching over to FedEx. It’s a huge
inconvenience. I’m not about to open a P.O. Box just so I can order
things from Sephora. That’s hardly a solution to the actual pr...
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Re: RE: Re: Problems with Fedex
Hi @redrosepetal, I sincerely apologize about this and appreciate you
taking the time to provide us this feedback. I've sent the information
you've provided to our Shipping Department for future impro...
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Account Problems
Anyone else having issues with their account? For the past few days my
account has said I have 0 points and that I don’t have the vip shipping?
I’ve tried signing in and out, deleting the app and redownloading, not
sure what the issue is ☹️
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Re: Account Problems
Hi @Anonymous I'll be happy to look into this for you and will send you
a message with more information.
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Re: Account Problems
@Anonymous Sorry to hear you are experiencing some glitches on your end!
I haven't noticed anything weird with my account lately so I would
definitely have a mod check this out for you just in case! H...
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Re: Account Problems
@Anonymous There has definitely been a lot of glitchey stuff going on
with the site lately but you may want to post this under Customer
Service soyou’ll know one of the mods will see it and check on y...
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Return policy
I ordered something online a couple weeks ago, I threw away the box
thinking I was going to like the product. Can I still return it without
the box?
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Re: Return policy
Hi @misserika9, If you plan on returning the item back to our
Distribution Center, you do not need to send back the product's original
packaging! If you'd like more information regarding returns, plea...
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Wrong Email
Hello, I have a current VIB card and I just started using the Sephora
app so i inputted my details, but I was shocked to find that I had 0
points. I recently made a purchase and after that I realized ...
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Re: Wrong Email
Hi @Anonymous! It sounds like your BI card is not linked to your online
account. I'll send you a PM to assist you further. Always,Danee
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I forgot to put in a promo code!
I wanted to add the beachy hair sample set to my order and I forgot!
That was the reason I ordered over the $35. Is there a way I can add it
still since I've already placed my order?
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Re: I forgot to put in a promo code!
Hi @Vero0813, I am so sorry to hear this! We are not able to modify or
cancel an order once it has been placed. I apologize for any
inconvenience that this has caused. Best, Zakiya
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Return Shipments Not Being Tracked Through Sephora
Usually when I am trying to print a return label for a return, the
shipment manager on Sephora that will track returns via an order number
will show that the "label has been created", showing that my ...
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Re: Return Shipments Not Being Tracked Through Sephora
Hi @Evuyen, When you create your label and once your package has been
shipped, we are then able to track the package. It does typically take
up to 3 weeks for your return to be received and processed ...
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Return Shipments Not Being Tracked Through Sephora
my returns usually take three to four weeks to receive a refund. Of you
just got your label yesterday and haven't sent it there is nothing to
track. My return packages usually end up sitting in their ...
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Why cant i reply to the questions on chat live
For some reason whenever I click the reply to chat one on one it sends
me to a new page, I used to be able to reply but not anymore.
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Re: Why cant i reply to the questions on chat live
@rayraycolby27, I am going to send you a message now to obtain more
information. Thanks!
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Re: NEW SUBSCRIBER
Hi @Anonymous, Sorry to hear about this! I'd like to try and assist you
further. Sending you a PM! Bisous, Sian
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Overnight shipping
I'm so confused as to why shipping is such an issue with Sephora. I
ordered something yesterday and paid for the 1 day flash shipping... I
got a confirmation that it was shipped. Today I get on to che...
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Re: Overnight shipping
Hi @beadinbabe, I'm really sorry about this experience! I'm taking a
look and will send you a PM in just a moment. Bisous, Sian
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When will my box arrive?
I purchased the sephora play subscription on june 15th. Its june 28th
now, snd im wondering when it will be delivered .
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Re: When will my box arrive?
Hi @robin36, Sorry for any confusion! Our PLAY boxes are scheduled to be
delivered around the 20th of each month. As you enrolled on June 15th,
it sounds like you will be receiving July's box. For fur...
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Made account with wrong email & placed order
Hello, I recently made a purchase online and I put in the wrong email.
It was missing some numbers. Now I don't have the invoice to track down
my package and not sure how the points earned through tha...
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