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200,647 Posts
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RE: Re: Birthday change
Do I need to log out and then back in? And how do I get back to my
birthday on profile? I’m new to the app
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1
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1 Reply
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Re: RE: Re: Birthday change
Hi @KeshiaTraniece, I recommend logging out then logging back in again
to see the changes! To see your birthday, I recommend viewing it on our
desktop site! If you sign in and click "Beauty Insider" u...
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Wrong Shipping Address Entered
Hi, I just realized that I entered an old address. I updated the address
right away and my order status is now "pending". Is there any way my
package can be delivered to the correct address? Any assis...
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2
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2 Replies
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Re: Wrong Shipping Address Entered
Hi @Kadie74, I've removed your order number from your post for security
purposes. Sending you a PM in just a moment to assist! Bisous, Sian
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1
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1 Reply
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0 Replies
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Modified orders/cancelled items.
I am just super curious as to what is going on with Sephora in general
these days. I've been a Rouge member for 2 years now, and I love doing
my shopping through Sephora. That being said, I am at a lo...
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13
| 18 Hearts |
13 Replies
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RE: Modified orders/cancelled items.
I had similar bad and good experiences. About samples missing - if
something is shipped from Memphis, TN I never ever get samples but any
other distribution center have provided me the exact samples o...
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Modified orders/cancelled items.
I'm having a ton of issues too.. between samples missing... getting few
if any of the picked samples.. finding out that a reward item is
cancelled by checking the order.. not an email specifying anyth...
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Re: Modified orders/cancelled items.
The Sephora online experience has been slipping horribly the past year.
I don't know if they are cost cutting in that department, but a $50
order used to get you 2 day shipping that was always on time...
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Re: Modified orders/cancelled items.
@abbyNo I’ve been having the same struggles and am curious too as to
what’s going on. I’ve placed 10 orders this month and only 3 have
included my samples. Twice I’ve had the cancelled 3 days later an...
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1
| 3 Hearts |
1 Reply
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Re: Modified orders/cancelled items.
Hi @JessyAnne, I'm so sorry about this and thank you for sharing this
experience. I'm glad to hear that a Beauty Advisor was able to reship
this for you, and if you need any further assistance, please...
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0 Replies
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Re: Modified orders/cancelled items.
Hi there @abbyNo. Apologies for your recent order experience. We will be
sure to share this feedback with our Orders team. We are always
improving and appreciate this. If you have additional questions, send me
a private message. xo, jamila
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7 Replies
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Hi, I have same problem. Can you help me with my problem?...
Hi, I have same problem. Can you help me with my problem? Please.
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1 Reply
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Re: Hi, I have same problem. Can you help me with my problem?...
Hi @Anonymous, I've responded to your other post and will be sending you
a PM shortly. Bisous, Sian
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0 Replies
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RE: Re: Modified orders/cancelled items.
I’m having the same problem with the exception that the item is still
listed . It actually had a price drop. So why was it canceled?
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1 Reply
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Re: RE: Re: Modified orders/cancelled items.
Hi @Anonymous, I've replied to your other post and sent you a private
message. 🙂 Best Regards, ❤️ Raquel
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0 Replies
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I'm not crazy and think everything you guys do is going t...
I'm not crazy and think everything you guys do is going to always be
absolutely perfect. I really don't expect that at all. I just expect the
level of service I had up until about 6 months ago. I neve...
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2
| 3 Hearts |
2 Replies
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You couldn't have said it better. I've been shopping at S...
You couldn't have said it better. I've been shopping at Sephora for
years.. bee and I've never had as many issues as I'm having lately.
swapped samples, no samples at all, I've had to call a few times...
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1
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1 Reply
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Re: You couldn't have said it better. I've been shopping at S...
Hi @MakeupLover024, thank you so much for this feedback, and I'm sorry
to hear about the experiences you've had! I will be sure to pass this
information along to the appropriate contacts for review.
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0 Replies
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| 3 Hearts |
1 Reply
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Re: Sephora Return Policy PROBLEM?!? - ROUGE DOESNT MATTER
Hi @Magdusia2, I apologize for the delayed response, I just found your
post! I'm very sorry to hear this and understand how this is
frustrating. Also, I apologize for the inconvenience caused. I'll be...
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| 1 Hearts |
0 Replies
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I'd like to delete/edit a review
I posted a review on the Marc Jacobs Enamored lip gloss for Sweet
Escape. I would like to have that review deleted so that I can post an
updated review please. Thank you.
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1
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1 Reply
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Re: I'd like to delete/edit a review
Hi @Jeli121, I've requested that this review be removed for you so that
you can post your new review 🙂 Bisous, Sian
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0 Replies
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Change order address
I tried modifying my order as soon as I placed it since it has an
incorrect address and the moment I realized that there was no person to
answer the hotline or an online option I sent a message to cus...
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1
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1 Reply
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Re: Change order address
Hi @arthurgueiros, Sorry about this experience! I can see that you were
able to speak with one of our Beauty Advisors and your order has been
successfully cancelled. If you'd like assistance replacing...
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Package never delivered
I made an order on June 26th and according to the website my order was
'delivered' on July 2nd. I never received a package or got any notes of
me missing the package. At this point I am looking towards filing for a
refund. How do I do that?
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1
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1 Reply
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Re: Package never delivered
Hi @Vidaluz, I'm sorry to hear about this! I'm going to take a look and
will send you a PM shortly. Bisous, Sian
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0 Replies
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Old Biossance & Herbivore in Clean Sephora bundle :(
hello, I received my Clean by Sephora Favorites today and while most of
everything is excellent, there is something wrong with the Biossance
Probiotic Moisturizer. It's gelatinized and clumpy and clea...
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1
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1 Reply
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Re: Old Biossance & Herbivore in Clean Sephora bundle :(
Hi @alishybear, Sorry to hear about this! I'm going to send you a PM
shortly to assist. Bisous, Sian
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0
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0 Replies
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Why am I unable to edit my review?
I posted by mistake a review on the Laura Mercier Oil Free Tinted
Moisturizer without actually finishing my review. I would like to edit
it but see that is not an option. Can someone in Support please...
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1
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1 Reply
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Re: Why am I unable to edit my review?
Hi @trashygurl, Sorry about this experience! We are not currently able
to to edit a review. I have requested that this review be removed so
that you may resubmit it. Bisous, Sian
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0
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0 Replies
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Unsuccessful Authorization
I placed my order on Jul 5th and now the status of my order says
"pending" and "Unsuccessful Authorization". I searched on online and
someone said it might have got something to with my billing addres...
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3 Replies
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Re: Unsuccessful Authorization
Hi @Anonymous, I'll look into this then send you a PM! Always,Danee
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2 Replies
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Hi I have same problem. ....I really need you help..... C...
Hi I have same problem. ....I really need you help..... Can you help me?
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1 Reply
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Re: Hi I have same problem. ....I really need you help..... C...
Hi @Anonymous, I've responded to your other post and will be sending you
a PM shortly. Bisous, Sian
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0 Replies
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My Order is canceled
I purched pruduct on 07,07 and I recived that I can get my order on 07,
10, but today they just canceled my order with no reason. Im really
disappointed. WTH? Is there anybody can give me a advice? Please help
me.
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1
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1 Reply
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Re: My Order is canceled
Hi @Anonymous, I'm sorry to hear about this! Taking a look and will send
you a PM shortly. Bisous, Sian
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0 Replies
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Why was my order cancelled?
Hi,I sent an email earlier today to customer service but got a automated
response.I placed an order last week but it now says that my order has
been canceled.I have checked my bank account and i have ...
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1
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1 Reply
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Re: Why was my order cancelled?
Hi @thereze, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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0 Replies
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How to change my birthday?
Hi, I noticed my birthday is set for some random date in 1800.but my
birthday is literally next week on July 17.is there any way for me to
change this?
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1 Reply
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