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Post in Customer Support
Anonymous Insider
‎06-29-2018 07:32 PM
‎06-29-2018 07:32 PM

Wrong Email

Hello, I have a current VIB card and I just started using the Sephora app so i inputted my details, but I was shocked to find that I had 0 points. I recently made a purchase and after that I realized that I inputted the wrong email in the app (I scanned my phone so my points went straight to the app). Is there anyone who could help me fix this? 

 

Thank you.

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1 Reply
DaneeBT
MOD Rouge
‎06-30-2018 02:13 PM
‎06-30-2018 02:13 PM

Re: Wrong Email

Hi @Anonymous!

 

It sounds like your BI card is not linked to your online account. I'll send you a PM to assist you further.

 

Always,
Danee

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  • 1 reply
  • ‎06-29-2018 07:32 PM
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