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200,644 Posts
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Insider points products
Hello! Just a question, can something I got with my points be returned
to a store? There are some things I’ve gotten that I’m like wow I should
have saved my 250 points! Or even my 100 lol some things...
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My orders keep getting canceled
Can someone help me? Every time I order it shows that it’s processing
for a while, and then the status changes to “unsuccessful
authorization.” I don’t get an email notifying me about this either.
I’v...
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Re: My orders keep getting canceled
Hi @helsab0t, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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I didn't get my points
I didn't receive the points from my last purchase. It was in Hawaii is
that the problem? can someone help me with this it was a large purchase.
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Re: I didn't get my points
Hi @prettyk1tty, Sorry your points weren't added! Please feel free to
send me a PM with your registered email address and include a photo of
your receipt. For faster assistance, please call us at 1-87...
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I Lost My VIB Rouge Card
Hi - My wallet was stolen over the weekend and I lost my VIB Rouge card
with it. Is there a way I can get sent a new one? Thanks!
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Re: I Lost My VIB Rouge Card
Hi @juliaws, I am so sorry to hear about your wallet! During your next
visit in store, please feel free to ask a Cast Member about replacing
your Rouge card. They will be happy to help! 🙂 Bisous, Sian
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Wrong billing address!!
I just placed my order few minutes ago and I realized I put wrong
billing address.
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Re: Wrong billing address!!
Hi @EllenCHoi, I'll send you a private message to assist you. Best, Mali
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Re: Wrong billing address!!
@MaliBTwrote:Hi @EllenCHoi, I'll send you a private message to assist
you. Best, Mali Hi MailBT, I've made the same error of entering the
incorrect billing address. Can you kindly assist me? Please and Thank
you.
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Re: Wrong billing address!!
Hi @Urbnyss, Sorry for the delay! I've been out of the office. Feel free
to send me a private message if you still need assistance with this. 😉
-Mali
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Re: Wrong billing address!!
Hi @Urbnyss, I took a look at your recent orders, and I can confirm that
these are currently being fulfilled at our warehouse. 🙂 So, your
billing address is fine! If there are any issues with your sh...
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Missing Beauty Insider Points
Hi. I made a purchase 3 days ago in store and my beauty insider points
never showed up. Can you help? Spoiler (Highlight to read)
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Re: Missing Beauty Insider Points
Hi @meg1111, I'd be happy to help you! Please send me a PM with a photo
of your receipt, and your registered email address. Bisous, Sian
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Lost package
I ordered a few items with rogue 2-day shipping via ontrac. I received
notice that my items were delivered last week but was home at the time
and did not see an attempt nor did my neighbors. I reached...
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Re: Lost package
Hi @hwenrick, Sorry to hear that Ontrac may not have delivered your
order! Upon review, you are currently being assisted via email by a
Beauty Advisor. For further assistance, please call us at 1-877-...
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Package never received
It says that my package got delivered to a “back door” but there is no
way someone from the outside has access to my back door. They would need
to go inside my house to go back there. I never got my package. How is
Sephora going to resolve this?
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Re: Package never received
Hi @helenthemelon, Sorry to hear our carrier may have had difficulty
delivering your order. We have many ways we can resolve this for you!
Upon review, you have already spoken with one of our Beauty A...
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Wrong Shipping Address
Just sent an email, but I received an autoreply. I recently placed an
order (like 5 minutes ago) when I realized I sent it to an old address
that I don't have access to. Is there a way to adjust this before it
gets sent? Thank you!
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Re: Wrong Shipping Address
Hi @GabbyO14, Sorry about this experience! I can see you called in and
spoke with a Beauty Advisor who has assisted you further. If we can
provide any additional information, please call us at 1-877-SEPHORA, or
send a mod a PM 🙂 Bisous, Sian
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Shipping
I’ve sent numerous emails and no answers. I ordered my palette Friday
and haven’t got a shipping update yet. I spent 60 plus dollars for 3 day
shipping and I haven’t gotten any update on it saying it’s even been
shipped out.
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Re: Shipping
Hi @Tigerlily1025, Sorry to hear about this! I'd like to look into your
order status further and will send you a PM in just a moment 🙂 Bisous,
Sian
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Gift cards with $0 balance
I tried using a couple gift cards to place an order tonight but got an
error code telling me the cards had a balance of $0. They were bought on
different days and have been in my possession since I pu...
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Re: Gift cards with $0 balance
Hi @Alphaboo, I'm sorry to hear about this! As these gift cards were
purchased through a third party vendor, I recommend contacting them
directly for further assistance. Bisous, Sian
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Loose powder without a safety seal?
I just ordered the Laura Mercier loose powder and it doesn't have a
safety seal. Is this normal? I don't wanna return it if it's supposed to
be like that, but I'm used to and comfortable with loose powder coming
with safety seals. Thanks!
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Re: Loose powder without a safety seal?
Sorry to hear about this @ladyknightkel, I'm sending you a PM to assist
you further. Bisous, Sian
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Thanks to the Sephora Salt Lake City Warehouse ❤️
I just wanted to share how grateful I am to open my Sephora order and
everything was packed very nicely, and I received the correct samples.
Thank you to the hard working warehouse employees!! ❤️
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Re: Thanks to the Sephora Salt Lake City Warehouse ❤️
Hi @angel7594@PinkStarburst Thanks for the kind words! We'll be sure to
forward the compliment 🙂 Bisous, Sian
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RE: Thanks to the Sephora Salt Lake City Warehouse ❤️
They are amazing and fast! Never had a problem with my orders coming
from there!!
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Site STILL doesn't work
It's been months since I've attempted to use this site. It only works on
mobile which is highly annoying. Anytime I try to access Community from
my laptop the site goes haywire regardless of IE or Chr...
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Re: Site STILL doesn't work
Hi @TheOGKalex, This sounds frustrating, and I truly apologize for the
inconvenience caused. Please try clearing your cookies and cache as this
can typically help to resolve site issues. Also, I recom...
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Suggestion for a Group
Is there a possibility of making a group for asians (more specifically
asian eye makeup).It's difficult for asians like me and my friends to
get inspirations, tips and recommendations on eye make up s...
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Re: Suggestion for a Group
Hi @RAWRitsRED, I'll be sure to send the information you've provided to
the appropriate department for future consideration. Thank you! 🙂 Best
Regards, ❤️ Raquel
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Birthday change
How can I change my birthday on my profile? It has 01/01/1800 and I need
to change it 09/10
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Re: Birthday change
Hi @KeshiaTraniece, I've updated your birth date for you on your
account. You should see this change shortly! Bisous, Sian
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RE: Re: Birthday change
Do I need to log out and then back in? And how do I get back to my
birthday on profile? I’m new to the app
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Re: RE: Re: Birthday change
Hi @KeshiaTraniece, I recommend logging out then logging back in again
to see the changes! To see your birthday, I recommend viewing it on our
desktop site! If you sign in and click "Beauty Insider" u...
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Wrong Shipping Address Entered
Hi, I just realized that I entered an old address. I updated the address
right away and my order status is now "pending". Is there any way my
package can be delivered to the correct address? Any assis...
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