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201,187 Posts
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Re: BEAUTY POINTS DISAPPEARED????
Hi @siidney, I'm sorry to hear about this! I'm going to take a look at
your account then send you a PM. Always, Danee
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Cancel Order
I just placed an order and its being shipped to an address where I no
longer live, in fact I live across the country. The order was placed
LITERALLY less than 30 minutes ago. Help please!!!
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Re: Cancel Order
Hi @Rachael1235, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: I want to cancel my order
Hi @Anonymous, We have a very short timeframe in which we are able to
cancel orders. I'll check the status of your order then send you a PM.
Always, Danee
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Modify order
I just ordered from the website, my order is still under "placed" online
it says if the order is under "placed" I can still modify the order.How
do I modify my order.
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Re: Modify order
Hi @Anonymous, I'm sorry for the confusion! Once an order has been
placed, regretfully, it cannot be modified. If you have any questions or
concerns regarding your order, please send me a PM. Thank you! Always,
Danee
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In-store foundation samples
I feel awkward asking a cast member for foundation samples but is it
even allowed to bring home samples of foundations home?
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Re: In-store foundation samples
Hi @ayeeeeesian, Yes, you can request for foundation samples in store!
Simply ask a Cast Member for assistance and they can make the sample for
you 🙂 Always, Danee
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Will I get my refund if I didn't insert my card?
I returned an item I had bought on 8/17 today, 8/20, and didn't insert
my card into the pinpad at all during the whole process which I thought
was odd. The woman checking me out had said it was becaus...
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Re: Will I get my refund if I didn't insert my card?
Hi @vivalasydney, For more information regarding store returns and to
confirm this information, I recommend contacting the Sephora store
directly and request to speak with the Store Director. Thank you!
Always, Danee
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Sephora has become disappointing, I don’t think I will ever shop again at Sephora
I am upset with the Sephora rewards new program and that I heard that I
can not trade in my 2513 points for a $100 gift card because it said it
is only available to Sephora VIB Rouge and not VIB. I do...
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Re: Sephora has become disappointing, I don’t think I will ever shop again at Sephora
Hi @twilight122980 I am very sorry to hear this, and appreciate you
reaching out to provide your feedback. I will be sure to forward this
information along to the appropriate contacts for consideratio...
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Re: I didn't get my order but it says delivered!
Hi @JessicaN92014 sorry to hear that! I will PM you in a moment so I can
look into this for you.
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How can i change shipping address?
Hello everyone! I have placed an order on 08/18 and just after it was
placed I found the shipping address was overwritten and it was my old
address where i am not living now! I did contact one of the ...
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Re: How can i change shipping address?
Hi @Anonymous, I'm sorry to hear this! Please know that cancellation
requests do not guarantee an order can be cancelled. When we submit this
request to our warehouse, you will receive a cancellation ...
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Promo stock sadness
I placed an order recently just to be able to add the Sk-II sample
promo. The order went through just fine. Few days later I get an email
saying that the Sk-II has been removed from my order since it'...
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Re: Promo stock sadness
Hi @SokoLoco, I'm so sorry that this item went out-of-stock during
processing in your recent order! I'll take a look further, and I'll send
you a private message to help shortly. Best regards, Laurie
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How can I add points after purchase?
My sister and I went and did a large purchase in Sephora, however the
cashier didn't as if we were members and i didn't remember it until
leaving the country... How can I add my rewards to my sephora account
from my receipt?
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Re: How can I add points after purchase?
Hi @Lexie242, I will send you a PM to assist you with this shortly.
Best,Rebecca
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Returns no longer accepted at JCPenny Sephora stores?
I've returned & exchanged items purchased online to my local Sephora
store inside JCP in the past without any problems. But over the weekend
I tried to exchange a purchase and was told by employees th...
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Re: Returns no longer accepted at JCPenny Sephora stores?
@KaliGal, I am going to send you a message shortly!
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Online Only Product Samples
I am interested in a perfume that is only available online, but I am
extremely hesitant to buy perfumes without testing them first, as I am
very picky about smells. Is there any way for me to get a sa...
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Re: Online Only Product Samples
Hi @n15stark, At this time, samples are sent with a merchandise order
only. We apologize for any inconvenience this may cause. Best Regards,
Rebecca
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Order stuck in processing
I placed my order on an early morning Friday at 9:45 AM and as of Monday
afternoon at 2 PM the order is still "in process." Considering the site
says, "Processing time usually takes 1 business day and...
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Re: Order stuck in processing
Hi @chovaleoni, I'm sorry to hear that your order has not shipped out
yet. Please send me a PM with your order number so I can assist you
further. Best, Rebecca
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TRANSFERRING POINTS
Hello! My boyfriend bought me some stuff from you guys for Christmas,
and he told me to move the points over from his account to mine because
he would never use them. I was just curious if you guys could help me
transfer those over to my account?
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Re: TRANSFERRING POINTS
Hi @ansleythornton For something like this, I recommend calling in so
both of you can confirm your account information over the phone with a
Beauty Advisor. 😉 Our Beauty Advisors are available by cal...
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rouge member banned from exchange or return for 1 year
I got banned from exchanging or returning products for 1 year. This is
ridiculous- I don't even care about being able to return, but not being
able to exchange is just wrong. What if I got the wrong s...
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Re: rouge member banned from exchange or return for 1 year
Hi @Anonymous, @melissabt replied to your other post and she'll be able
to assist you. 🙂 Best Regards, ❤️ Raquel
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Re: MAC Bronzers???
@Beautylover1986, We do not have any further information however, I will
be sure to share your request with the appropriate contact within our
company. The MAC COSMETICSMineralize Skinfinish can also ...
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Re: MAC Bronzers???
Unfortunately my skin isn’t a fan of their mineralize formula. Thanks
for replying tho.
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No refund for returned lipstick
I recently returned a lipstick from the buy one get one promo on the ABH
lipsticks in store; I did not get any money back from returning the
lipstick, so I basically lost 11.50 plus GST. I emailed in but no one
helped me. Please assist
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Re: No refund for returned lipstick
@infinitebrevity, I am sorry to hear about your return! We currently do
not have access to store return transactions through Sephora.com. I
recommend contacting the store directly for assistance, than...
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Got banned from exchanges and returns for 1 year. RIDICULOUS
I got banned from exchanging or returning products for 1 year. This is
ridiculous- I don't even care about being able to return, but not being
able to exchange is just wrong. What if I got the wrong s...
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1 Reply
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Re: Got banned from exchanges and returns for 1 year. RIDICULOUS
@Anonymous, I am going to send you a message momentarily. Thank you.
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My points didn’t add up
Hello, i went to sephora like 4days ago in jcpenny but my points didnt
add up until now.. can you please check it out?
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