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201,187 Posts
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MAC Paint Pots?!
Does anyone know if the MAC Paint Pots will be available at Sephora some
time in the future?! All my favorite MAC products are there (yay!
finally!) except this one, and it's SUCH a holy grail for a l...
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Re: MAC Paint Pots?!
Hi @Katsee, I recommend continuing to check on our website for added
products to the M.A.C brand! Best, Rebecca
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How do I tag products in a community post?
I've tried using a # from the app on my Samsung phone but it doesn't
pull anything up.
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Re: How do I tag products in a community post?
Hi @Shelbstirr, I am sorry to hear this. At this time, it is not an
option to hashtag on mobile devices. I recommend using a desktop to
utilize hashtags. I apologize for any inconvenience this may have
caused. Best,Rebecca
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I wondered if it was something like that, thank you Rebec...
I wondered if it was something like that, thank you RebeccaBT!
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Points don't match
I shop in Sephora stores and online, but my points don't match every
time. Does anybody know how this can be fixed? Thanks!
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Re: Points don't match
Hi @Anonymous, It sounds like your accounts need to be linked! I'll send
you a private message to assist you. 😉 -Mali
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VIB Card
Hello, I have had a VIB card for a while and I was wanting to link it to
my online account, how can I do this? Thank you, Kate
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Re: VIB Card
Hi @Anonymous, I would be happy to assist you in linking your accounts.
I will send you a PM shortly to help you with this. Best, Rebecca
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missing points (someone else redeemed my points)
I noticed today that my points seemed a little lower than I remembered
from my last purchase. I checked my account activity and someone made a
store purchase on Aug 15 for 26 and redeemed a hundred po...
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Re: missing points (someone else redeemed my points)
Hi @melanito, I am sorry to hear this. I will send you a PM shortly to
assist you with this. Best, Rebecca
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points
Hi everyone, I'm Zan! So, I just started shopping at/on Sephora. I'm
very excited but I would like to know how i earn reward points.
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Re: points
Hi @Anonymous, I would read through the Beauty Insider Program updates
on the FAQ's here >
https://community.sephora.com/t5/Customer-Support/Beauty-Insider-Program-Updates-FAQS/td-p/4114842.
Please fe...
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Sephora Stinks
I recently tried to return unopened products with my receipt. I was told
that I was on a list and the store manager could not return my items. I
was told to call a third party number. This is illegal. Has anyone else
had this happen?
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Re: Sephora Stinks
Hi @potata, I moved your post to Customer Support just FYI. 😉 I'll send
you a private message to assist you. -Mali
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Re: Sephora Stinks
where do I reply?@MaliBT wrote:Hi @potata, I moved your post to Customer
Support just FYI. 😉 I'll send you a private message to assist you.
-Mali
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Re: how do you add points
Hi @Anonymous, I'll send you a private message to assist you. Thanks!
-Mali
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Missing items
My recent order is missing a sample and an item I redeemed with my
points. It's been a while since I placed an online order and I was
hoping that the trend of missing items wouldn't be an issue now ]:
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Re: Missing items
Hi @JJ016, I'm sorry to hear that! I will send you a PM to assist you
further. Warmest regards, Helen
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Return denied
I have been a loyal sephora customer for the past 10 years and VIB for
the past four years. needless to say, sephora has been my exclusive
go-to for my high-end beauty needs. recently, I tried making ...
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Re: Return denied
Hi @Anonymous, This post has been moved to the Customer Support group.
I'm sorry to hear this, and I'll send you a PM with more information
shortly. Thank you!Best regards,Laurie
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How come popular makeup items are only available certain times of the day and show "out of stock" for most of the day?
This has happened to me countless times. I find it ridiculous. Most
recently with the Marc Jacobs Omega bronzer in the white packaging. As
soon as it came out it showed "out of stock" I signed up for ...
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Re: How come popular makeup items are only available certain times of the day and show "out of stock" for most of the day?
Hi @RiniVe, Sometimes when the stock is replenished for an item, there
may be a small number of products available and sometimes items sell out
quickly. Also, if a brand or a specific brand has not be...
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Thanks for the clarification. As for the Charlotte Tilbur...
Thanks for the clarification. As for the Charlotte Tilbury it doesn't
show coming soon for me like it usually does with brands or products
that aren't selling yet. Thanks for letting me know!
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customer service isn’t “all for one”
It’s extremely frustrating that I can’t email to address an in-store
issue but I have to return to the store. What’s that all about? Does it
occur to the company that not all of us are able to do that...
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Re: customer service isn’t “all for one”
Hi @Anonymous, I am sorry to hear that you did not have a great in store
experience. I will send you a PM for further assistance. Best, Zakiya
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Forgot to add samples
I was so excited to check out that I accidentally forgot to add free 3
samples at the checkout. How can I modify this ? PLEASE HELP.I need some
samples in that
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Re: Forgot to add samples
Hi @Yosomani I'm sorry to hear that you were not able to add your
samples to your order. At this time we are unable to modify your order
or ship samples outside of merchandise orders. If you are near ...
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Re: Did not get points for purchase
Hi @ranj1, I'm so sorry to hear this. Please send me a private message
with a copy of your receipt so I can add your points to your account.
Stay Gorgeous, Penelope
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hi I am not able to send the receipt via private msg.can...
hi I am not able to send the receipt via private msg.can I add it here?
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Re: hi I am not able to send the receipt via private msg.can...
Hi @ranj1, You cannot add your receipt here. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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How come we can no longer see our color IQ match under beauty insider? I used to click on it to match me with foundations.
When I click on a foundation, it no longer matches me with my color.
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Re: How come we can no longer see our color IQ match under beauty insider? I used to click on it to match me with foundations.
Hi @Yari5, You can find your Color IQ information by clicking on your
Profile. On the profile page, under your username, there are three dots.
Click on the second dot to access your Color IQ informati...
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Sephora Sale Fall 2018
I was just wondering, are all Sephora worldwide participating in the
sale? Or is it strictly the US and Canada?
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Re: Sephora Sale Fall 2018
Hi @Anonymous, If you're referring to our upcoming Beauty Insider
Appreciation Event, this promotion is only valid within the U.S. and
Canada! Always,Danee
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BEAUTY POINTS DISAPPEARED????
I’ve been saving my beauty points for quite some time now. I would say
from the day i got a sephora card I’ve only gotten one reward other than
the ones i recently purchased along with a makeup item o...
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