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201,187 Posts
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Re: My points didn’t add up
@Anonymous, I am going to look into this and send you a message shortly!
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Wrong foundation
I live in another city and we don't have a sephora. I asked consultant
about colour of foundation When I tried at home, it as too dark.
Help..... I can't wear this colour and want a lighter color but I can't
travel back to the store.
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Re: Wrong foundation
Hi @Tanyamarie1978, I'm so sorry to hear that! Regretfully, we,
www.Sephora.com, are unable to process returns or exchanges for items
that were purchased in our Sephora stores. For more information re...
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Sephoria Accessibility Issues & Bag Size
Hello, I have called and emailed about this issue, but I keep getting
nothing except the same canned responses that match the FAQ, which isn't
specific enough. Bag SizeWhat is the 3rd dimension? 4.5” ...
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Re: Sephoria Accessibility Issues & Bag Size
Hi @esomerv, I appreciate you bringing this to our attention and I'm
sorry to hear that you haven't received a set answer! If you haven't
called this number already, please call 833-899-2965 or email:...
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Warehouse
Does Sephora have multiple warehouses they ship from depending on what
part of the country they are shipping to, or does everything come from
one?
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Re: Warehouse
Hi @bookwyrmm, We have multiple warehouses in the US and Canada! 🙂 Best
Regards,❤️ Raquel
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Returns
BECCA - Ultimate Coverage 24-Hour Foundation - Sandbought this
foundation yesterday and I think it’s a little too yellow for my skin,
is their any chance I could return it as I’ve only used it once??
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Re: Returns
@Anonymous, Click
here:https://community.sephora.com/t5/Customer-Support/Returns/m-p/4134098#M152465
where I responded to your other post. Thanks!
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1 Reply
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Re: Returns
@Anonymous, If your item was purchased at a Sephora Store
https://www.sephora.com/store-locations-events, I recommend visiting
your local Sephora Store with your original receipt. If you have
misplace...
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Re: Why am I not able to track orders?
Hi @Anonymous, When your order ships, you should receive an email with
tracking information. It can take up to 24 hours for tracking
information to update. Please feel free to send me or any other Mod...
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3 foundation samples beauty offer
there’s only 2 samples in the light shade code, will there be a refresh
for more at all or is this it?
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Re: 3 foundation samples beauty offer
Hi @mahndee, Regretfully, we will not be offering additional LIGHTSHADE
samples. I'm sorry about that! Always,Danee
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90% of my review is missing on a product
Hi,i wrote a pretty long review for the AMIKA Plus Size Perfect Body
Mousse, but only the first sentence was posted for some reason (and it’s
even cut off), is there any way you can fix my review? Thanks.
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1 Reply
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Re: 90% of my review is missing on a product
Hi @mmmiu, I'm sorry about this! Unfortunately, we're unable to edit
reviews at this time, so I removed your review for you. Please allow up
to 24 hours for the review to disappear and at your conveni...
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Points not added to account.
I bought several items at a Sephora location near me last week and the
points still haven't been added to my account. Can anyone help me with
this or know what number to call? Thank you so much.
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1 Reply
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Re: Points not added to account.
Hi @harpd, Oh no! I'm sorry to hear this. Please feel free to send me or
any other Mod a private message with clear photos of your receipt, so we
can add the points to your Beauty Bank for you. Thank you. 🙂 Best
Regards, ❤️ Raquel
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2-Day Flash Shipping FAILURE
I’m a bit confused with the free flash 2 day shipping not being an
option for VIB Rouge members when checking out. It is still listed as a
perk on the site but my last order took a week to get to me a...
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Re: 2-Day Flash Shipping FAILURE
Yes, I've had the same issues! I'm a Rouge member, yet my 2-day flash
shipping has never been less than 4days for the last four deliveries at
least, and I'm also not recieving my specified sample, etc...
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1 Reply
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Re: 2-Day Flash Shipping FAILURE
Hi @PurpleHairedMJ, I sincerely apologize about this and appreciate you
bringing this to our attention. Please feel free to send me or any other
Mod a private message with your order number(s) if you ...
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RE: 2-Day Flash Shipping FAILURE
On my ninth day! Hoping to see my package today. Wondering if free flash
is a waste of money because all my orders are over $50 anyway
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2-Day Flash Shipping FAILURE
I am on and off with this- for certain orders I get my 2 day Flash
shipping, and for others I have to wait a week! It's super weird.
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Re: 2-Day Flash Shipping FAILURE
I swear in 2016 I never had any issues with online orders. However in
2017, they went down hill big time!! My orders never get here in 2 days,
it’s usually more like a week. And the sample problem.......
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Re: 2-Day Flash Shipping FAILURE
Hi @Anonymous, @MandieNRG, @ntali21 and @cyanmagenta, I'm so sorry that
your orders have not arrived within the expected shipping time frames.
Please send me a private message with your order number(s) and I'll be
happy to assist further. - Laurie
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Re: 2-Day Flash Shipping FAILURE
I have been having the same problems with my shipping times and the
samples... is there any way this can be corrected? Thanks
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Re: 2-Day Flash Shipping FAILURE
Hi @LindsayLouie, I'll take a look at your recent orders, and I'll send
you a private message with more information shortly. Thank you. 🙂 Best,
Laurie
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2-Day Flash Shipping FAILURE
My packages are taking an average of 5 business days since end of
November. You are not the only one!
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Re: 2-Day Flash Shipping FAILURE
Sephora 3-day shipping has been the WORST lately. Takes me over a week
every time I order anything. I get that they are trying to do an
"Amazon" like shipping method, but at least Amazon's 2-day shipp...
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Re: 2-Day Flash Shipping FAILURE
I came here to see if I was the only one that experienced this, but it
looks like it's very common. This is my first year as VIB Rouge and I
just ordered some Dr Jart Ceramidin moisturizer because my ...
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Re: 2-Day Flash Shipping FAILURE
Since I have been a rouge member my shipping is now 3 Days (no 2 day
option at check out) and in the last 10 orders I’m lucky to get one
sample (and never one I select). Ridiculous. It no longer benefits me to
maintain rouge status.
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RE: Re: 2-Day Flash Shipping FAILURE
@Kroliosis you may need to re enroll in flash shipping - since you are
rouge it shouldn’t charge you but a lot of people had to resubcribe at
the start of the new year - you may want to check!
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Re: 2-Day Flash Shipping FAILURE
Hi @itsmemarlyn, I am very sorry that your order was not delivered
within the correct time frame and that you did not receive your samples.
I will send you a private message in regards to this. Thanks! Best
Wishes, Janean
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RE: 2-Day Flash Shipping FAILURE
They used to actually succeed in 2 day shipping but it seems since the
holidays (ie nov/dec) it has became standard shipping which is really
disappointing since their rewards program isn’t really spectacular in
the first place.
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Re: RE: 2-Day Flash Shipping FAILURE
Hi @roselam, I'm sorry for any confusion! FLASH 2-day shipping is still
free for Rouge clients in the US, and it sounds like your subscription
may have expired on 1/1/2018. Please login to re-enroll h...
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Ordered the soft glam Anastasia Beverly Hills make up palette and it came in broken
Hi, there I ordered the soft glam Anastasia makeup plate and when I
opened up the package 1 of the shimmer colours were missing. I
amwondering if I can get a refund or if I can be be sent another one. I
am also able to provide pictures.
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Re: Ordered the soft glam Anastasia Beverly Hills make up palette and it came in broken
Hi @Anonymous, I'm so sorry to hear this! Please feel free to send me or
any other Mod a private message with photos of your damaged palette, so
we can assist if you haven't been assisted yet. Thank you. 🙂 Best
Regards, ❤️ Raquel
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Sephora rouge shipping
Anyone else getting really frustrated with how long rouge shipping is
taking lately???? I normally get my makeup order the following business
day. Now I’m waiting a week to receive it!!! I thought pay...
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