No refund for returned lipstick

[infinitebrevity]

I recently returned a lipstick from the buy one get one promo on the ABH lipsticks in store; I did not get any money back from returning the lipstick, so I basically lost 11.50 plus GST. I emailed in but no one helped me. Please assist

[melissabt]

@infinitebrevity,

I am sorry to hear about your return! We currently do not have access to store return transactions through Sephora.com. I recommend contacting the store directly for assistance, thank you and I am sorry for any inconvenience.

https://www.sephora.com/store-locations-events