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198,758 Posts
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how do i change my birthday ?
When i signed up for Sephora i put in the wrong one,and need to change
it to -October,11 - but don't know how.Any ideas
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Re: how do i change my birthday ?
Hi @lipstickwannabe, I've updated your birthday to October 11th for you
🙂 Always,Danee
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Wrong shipping address entered
My order was already in progress when I realized that I entered the
wrong shipping address. Shall I contact UPS directly to change delivery
address after I received the tracking number or I can contac...
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Re: Wrong shipping address entered
Hi @Hunannan, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Re: made a sephora purchase and got no points
Hi @paolaaa69 I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Re: Weekly deals
Hi @SweetpeaNR, The Weekly Wow will be available once again when our
current promotion has ended. Best, Zakiya
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Beauty Insider change effective date?
Hello! I am VIB and placed an order August 14. Did the new 1.5 points
take effect then?
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Re: Beauty Insider change effective date?
@notyournickname The program update became effective on 8/15.
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Just got it
1 week it took to get here this is sad !!! Look at the box real good 2
day priority on the label. I hope the go back to UPS.
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Re: Just got it
@gail3506d I removed the picture for your privacy as it was showing the
shipping label. I'm sorry for the delay in receiving your order. I will
look into this for you and send you a message with more information.
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Sunday Riley Juno Purchase
Hi there! I bought the Sunday Riley Juno oil yesterday and today the
price dropped. By any chance could I get refunded for the difference?
Thanks!
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Re: Sunday Riley Juno Purchase
Hi @Audreyh1960s, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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RE: Re: Sunday Riley Juno Purchase
Sure! Below the cost is now $36 and yesterday I bought the same item for
$45.
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Nonexistent Makeover
Hi, I received an email thanking me for a makeover I did not have. I
have actually never had a makeover at Sephora. I know Sephora keeps
track of and limits the number of services one can receive in a...
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Re: Nonexistent Makeover
Hi @Anonymous, I'm sorry to hear about this! I'm going to send you a PM
to assist you further. Always, Danee
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Insider Points not added to my account
I went to a JC Penney Sephora on Thursday 8/23 and while my receipt
shows my beauty insider number on the top, there is no record of it in
my recent purchases or beauty rewards history. My purchase wa...
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Re: Insider Points not added to my account
Hi @kohaku, I'm sorry to hear you didn't receive the points for your
purchase! I'll send you a PM to assist you further. Always, Danee
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can't place order
I've tried to place order but the website always showed me "Payment
error - your payment could not be processed. Please verify that your
card number, expiration date and cvn are correct and that your ...
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Re: can't place order
Hi @Anonymous I'm sorry to hear that you are having trouble placing your
order. I will look into this for you and send you a PM with more
information.
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Store Credit to Gift Card?
Hi! Is there any way that Sephora store credit can be used to purchase a
gift card that can be used to pay for an online order? I returned an
online purchase of mine to Sephora a few months ago, and s...
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Re: Store Credit to Gift Card?
Hi @Alinax I'm sorry for the confusion with your return. Store credits
can not be used to purchase a gift card, so I recommend giving the store
a call to see if there are any other options.
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Horrible experience at store
Today I had the worst time I’ve ever had at a Sephora store. My mom and
I went to the Victoria BC location (only local store) for the first day
of their VIB Rouge sale. I decided to purchase a Benefit...
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Re: Horrible experience at store
@Emarzinzik I'm so sorry to hear about your store experience and
appreciate you bringing this to our attention. I will send you a message
for additional information.
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VIB 20% off sale August 2018
I'm trying to attach the YOUROUGE 20% promo code and its saying it
doesn't exist?
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Re: VIB 20% off sale August 2018
Hi @moocows, Try entering the code YESROUGE, you should then see the
discount added to your order. Best, Zakiya
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Re: VIB 20% off sale August 2018
Spoiler (Highlight to read)Thanks so much for answering me - but I have
tried to enter the code several times and it keeps saying the code
doesnt exist. Assuming I do enter it where it says "promo cod...
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Re: Need a worldwide shipping!
Hi @Anonymous We do not ship to Monglia from our U.S site, however, you
can check out our global sites to see if there is a country near you
that will ship to your country. You can view this here> htt...
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Too many returns???
Dear Sephora, I am a VERY good customer who has been buying frequently
ever since Sephora opened in Canada. I have accumulated a crazy amount
of points over the years; yesterday I received an email te...
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Re: Too many returns???
Hi @sugarmoonpie, I'm sorry to hear about this! I'm going to send you a
PM with more information. Always,Danee
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Emails & Mail
Am I the only one who never received any mail offer for this sale nor an
email with my code? I haven’t received anything on it. I’m not even able
to go to the store if I wanted to because I have no ca...
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Re: Emails & Mail
Hi @Cvkp, I'm sorry to hear you didn't receive an email regarding our
Beauty Insider Appreciation Event! I've refreshed your subscription.
Please add us to your address book or safe senders list so yo...
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Emails & Mail
I haven't either, but I am just an Insider, so I have a few more days
before I can shop.
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Re: Emails & Mail
Hi @bookwyrmm and @karmarose, You both should receive an email in the
near future with information regarding our Beauty Insider Appreciation
Event! You can also find all the promotion details here: ht...
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