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198,934 Posts
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Re: shipping speed change
Lol thanks so much you guys but that isn't my phone number it's my order
number. I really appreciate the help and such!
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Sephora JCPenney returns
Does anyone know what the rules are around returning a purchase made at
a freestanding Sephora store to a Sephora inside JCP? The nearest
Sephora to me is one inside JCP, and I tried today to return a...
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Re: Sephora JCPenney returns
Hi @Anonymous, I'm so sorry to hear this. You should be able to return
products from a free standing store to a Sephora inside JCP! I'll be
sending you a private message shortly. 🙂 Best Regards, ❤️ Raquel
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Wrong Item
Spoiler (Highlight to read) I purchased the Kat Von D Lash Liner ang was
sent the Kat Bon D Dagger Liner. im being ignored both via Facebook and
email. i want what I have ordered, what can I do!
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Re: Wrong Item
Hi @Anonymous I'm so sorry to hear that you received the incorrect item.
I will send you a message for more information.
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Re: Wrong Item
The quickest would be to reorder/go in store to purchase. The item might
be mislabeled in the warehouse. If you were charged for the correct
item, but received the wrong item and return by mail put on...
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Re: Wrong Item
@AnonymousYou can call customer service once they open. We all operate
on different time zones. So no, you are not being ignored. Sephora
employees are entitled to sleep also.
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Re: Wrong Item
I’m really glad that you have pointed out the obvious that they need to
sleep, thank you so much because I did not know that they require 3 days
sleep. 🤦🏻♀️
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Re: Wrong Item
@AnonymousTo be fair, no where did you say that you have tried
contacting them for 3 days. Call customer service. Its more effective
then reaching out online in my experience.
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Re: Wrong Item
I know, sorry I’m just really frustrated. I have this random item that I
don’t want and I’m not sure how to go about getting my right order, I
have tried to call the head office customer service line ...
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Is anyone else having trouble redeeming the 100 dollar reward?
I’m having trouble redeeming my 100 dollar reward, I exchanged 5000
points yesterday for the reward and I received the emails to activate my
card but once I click on it, it goes entirely blank.
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Re: Is anyone else having trouble redeeming the 100 dollar reward?
Hi @Mellyluvzparis I'm sorry to hear that you are having difficulty with
your Rouge Rewards. I will send you a message for more information.
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Re: product arrived damaged
Hi @Torkath, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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Re: product arrived damaged
@TorkathUnidentifiedPost in the Customer Support Group instead of
Insiders, and a mod will get with you. They don't monitor every post
outside CS, so they may not see your post here in Insiders. Good luck!
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Points not applied to account after purchase
I made an $80 purchase from Sephora in JCPenney on 8/25/18 and have not
received my points. How do I get my points?
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Re: Points not applied to account after purchase
Hi @DigitalRain76, Please send me a private message with a copy of your
receipt so I can manually add your points to your account. Stay
Gorgeous, Penelope
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RE: Re: Points not applied to account after purchase
There’s no option to attach a receipt to a private message!
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Re: RE: Re: Points not applied to account after purchase
Hi @DigitalRain76, I've removed your receipt from your post. I'll be
adding the points to your Beauty Bank and I'll send you a private
message when I've added the points. For future references, here's...
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Bummed with On-Trac
Hi, I am going on a vacation and placed a large order on Friday (Aug-24)
with the 20% discount only to find my package did not get delivered
yesterday per my email notifications and some of the items ...
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Re: Bummed with On-Trac
Hi @brunettegodess, I'm sorry to hear this and appreciate you taking the
time to bring this to our attention. I'll be sending the information
you've provided to the appropriate department. Also, I'll ...
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Wasted Online Code for Order That Got Cancelled!
I was on the notification list for the MAC Fix+ that was out of stock
after the first round. In the middle of the night, I got an email saying
it was back in stock and I order it immediately. I used m...
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Re: Wasted Online Code for Order That Got Cancelled!
Hi @katieon711 I'm sorry to hear this! I'll be sending you a private
message shortly. 🙂 Best Regards, ❤️ Raquel
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How Late is Too Late to Return?
So I totally forgot to return a facemask that I bought a couple of
months ago. I know after one month you can only get store credit. But
after how long are you no longer able to return an item for store
credit?
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Re: How Late is Too Late to Return?
Hi @katieon711, All of our store returns are at our store's discretion,
so I recommend contacting your local store directly for them to best
assist. For information regarding our Return Policy, please...
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My order was canceled
I received an email stating that my order was canceled. and that my
money was going to be refunded, and I was going to get a store credit
for my gift card. but I never asked for my order to be cancele...
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Re: My order was canceled
Hi @tomboy83, I am very sorry for the confusion! I will send you a
private message so that I can help you with this. Thanks! Best Wishes,
Janean
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Points
Hi,My points and purchases made in store are not being reflecting online
for the past year. Everytime I go in I seem to have to add an email or
phone number again and again and I was wondering how if ...
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Re: Points
Hi @ashleywestie, I'm sorry to hear this! I'm going to send you a PM
shorty for further assistance! Best, Steph
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Price adjustment
I just receive an email about VIB discount. I just made a purchase still
within a week. Can I get price adjustment for those items? Thanks
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Sample containers not acceptable
Every single time I ask for a sample of a product at Sephora (almost
always a liquid) it is put in a flimsy plastic container with a lid that
snaps open and spills, even though it is placed in a plast...
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Re: Sample containers not acceptable
Hi @DRsinanan, I'm so sorry to hear that and can certainly understand
your frustration and disappointment as I know samples are an amazing way
to test out new products. I will forward your feedback to...
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VIB appreciation sale valid for international shipments?
Is the current ROUGE/VIB/Insider sale valid for international shipments?
If the country matters it would be for Japan.
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Re: VIB appreciation sale valid for international shipments?
Hi @misszed, The Beauty Insider Appreciation Sale is not valid on orders
shipped outside of the US or Canada. Please send me a private message if
you need additional clarification. Stay Gorgeous, Penelope
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$100 Reward During Sale?
I think I read it somewhere but I forgot and now I can't find it, but
can we use the $100 redeemed rewards during the 20% off sale?
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Re: $100 Reward During Sale?
Hi @katieon711, You can only use one promotional code per order. Please
send me a private message if you need additional clarification. Warm
Regards, Penelope
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No points, no record of purchase
Twice now I have purchased the same foundation and it doesn’t show in my
points or on my recently purchased items. It will show other things I
got that day, but not my foundation. Also my points are o...
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Re: No points, no record of purchase
Hi @mrsnowak, I'm sorry to hear that! I will send you a PM to assist you
momentarily. Thank you. Warmest regards, Helen
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