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200,893 Posts
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New order
Hi. I live in Dubai, If I ordered from Sephora online they gonna send me
the order from Dubai or USA? And how much the shipping costs?
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Re: New order
Hi @hagarelgorhary, Regretfully, we, www.Sephora.com, do not currently
ship to Dubai. But you can visit our Sephora UAE website here:
https://www.sephora.ae/en/ Thanks! Always, Danee
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Lack of Rouge Perks - Complimentary CM
What's going on with CMs? I searched on the boards and saw that it was
supposedly ending in 2019, but you could still book one. You can't even
book one in the app. This is absurd. There are three tier...
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Re: Lack of Rouge Perks - Complimentary CM
Hi @danielledanielle, I will share your feedback regarding this. I
understand your frustration! It sounds like the stores are still
offering this through 2018. There is more information on this thread...
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Re: Lack of Rouge Perks - Complimentary CM
Thank you for responding @MaliBT! I appreciate your promptness. I did
heed the suggestion in the other thread, but I feel that this
information should be clarified for customers on the site and the ap...
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Has anyone else left behind a product from Sephora because I have and when I went back in to tell them about it the employees were very rude
I really thing I deserve my products back what about you guys
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Re: Has anyone else left behind a product from Sephora because I have and when I went back in to ...
Hi @Anonymous, Please send me a private message with the details of your
store experience, along with a clear photo of your receipt. I'll be
happy to take a look further to assist. 🙂 Warm regards, Laurie
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Comments of products
Hi, il cannot see the comments for all the products like always, whats
happening ?
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Re: Comments of products
Hi there! That's so strange! I would try clearing out your cookie cache
and opening a new browser. That usually helps with any intermittent
website issues. If that doesn't work, maybe try using a diff...
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FedEx disaster....
For the love of makeup, PLEASE stop using FedEx for Canadian
deliveries!! I just placed an order for $450 (after the 20% rouge
discount code) and found out they are using FedEx now instead of Canada
P...
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Re: FedEx disaster....
I know this is a month late but, for what it's worth, using a PO Box
won't work. I did that once and Sephora sent it with FedEx anyway. FedEx
called saying they can't deliver to PO Boxes and I had to ...
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Re: FedEx disaster....
Hi @loubielover, I apologize for any inconvenience this has caused.I
appreciate your feedback. I'll be sure to send the information you've
provided to the appropriate team for future improvements. Thank you!
Best, Rebecca
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Re: FedEx disaster....
Any words from the appropriate team then? We all are eager to know. Can
I get a refund if the package is not delivered?
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Link phone number to account
I'd love to link my phone number to my account so I can give them my
number instead of my email in store, but I can't find the option to do
so! Is there a way to do this?
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Re: Link phone number to account
Hi there! I can add that for you! I am sending you a private message to
help. Cheers! Kevin
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Re: return
Hi @shley9, Sephora can accept gently used items for return with proof
of purchase if they are within our return policy time frames. If you no
longer have the box, that shouldn't be a problem. 🙂 Let ...
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No tracking Updates on my order
I placed an order on September 30th and it shipped on October 1st. The
last time it gave me a tracking update was on October 2nd at Woodbridge,
ON. And I haven't heard anything from it since then. It ...
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Re: No tracking Updates on my order
Hi @vivwu, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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Re: Delete my account
Hi @Anonymous, I'm going to send you a PM to assist you further. Bisous,
Sian
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Order Processing
I placed an order on October the fifth and it is now the seventh and the
order still hasn't processed. Normally my orders take a short amount of
time to be processed. I'm just wondering if this is normal or if I
should be worried.
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Re: Order Processing
Hi @kaitlynjmorgan, Sorry for any confusion! Our Distribution Centers do
not process orders on weekends or holidays. Rest assured, your order
will be shipping soon! Thanks for your patience 🙂 Bisous, Sian
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Cancel or modify order
I placed an order but forgot to enter my 20% off coupon and wanted to
cancel it, I was half asleep when I hit the order button. I sent an
email asking to cancel it about a minute after accidentally hi...
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Re: Cancel or modify order
Hi @sarahshter, I'm taking a look at this and will send you a PM
shortly. Bisous, Sian
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Re: f and f code
Hi @infinitebrevity, I'm going to look into this for you and will send
you a PM shortly. Bisous, Sian
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Beauty insider help
Spoiler (Highlight to read)Hi, can somebody help me create BI account,
I’m getting an error message. I do have an account already at Sephora.
ThanksHi, can somebody help me create BI account, I’m gett...
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Re: Beauty insider help
Hi @Chlo98, I'll send you a private message to assist. Please keep in
mind there is only one account allowed per client. 😉 -Mali
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RE: friends n family sale 2018
I agree. I am a loyal customer and didn’t get an email. Seems unfair.
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RE: friends n family sale 2018
I am annoyed too. I’m like one order away from rouge level and didn’t
get the email.
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Re: friends n family sale 2018
Hi @Kym4216 The Employee Appreciation discount is a chance for our
employees to extend their discount to their families and personal
networks, as thank you for their hard work throughout the year. If ...
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F&F 2018
Hi, my name and email address was added by an employee but I still
haven't received any emails for tomorrow's F&F. He also told me to come
in 9-11am tomorrow for the discount. Am I supposed to be expe...
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Re: F&F 2018
Hi @hongblinh, I'm going to take a look into this and will send you a PM
shortly! Bisous, Sian
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Wrong address
I was sure I’ve updated my address but didn’t after all.Just placed an
order about 30 minutes ago, already sent an email to customer service
but still nervous about it, is there something that can be done?Thanks
in advance.-Ror
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Re: Wrong address
Hi @RoryKenobi, Due to the nature of your request, the best course of
action would be to call our Beauty Advisors at 1-877-SEPHORA for
assistance. Bisous, Sian
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RE: Wrong address
Unfortunately no. I had the same thing happen and I was told via email
that once you place an order you can’t cancel or change it.
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