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200,644 Posts
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Modify order
Spoiler (Highlight to read)Sephora defaulted to an address I lived at
ten years ago across the country even when I updated my new address. I
ordered ten minutes ago! Please help me get my order correc...
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Re: Modify order
@lizzzzzzzz89 I see that you have been assisted with this by phone. If
you have any additional questions, please send me a PM.
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Re: Modify order
No. No the problem was not corrected at all. Sephoras website defaulted
to my ten year old address and I will have no access to get my $94 order
so I'm giving Sephora the chance to correct its mistake...
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Terrible Customer Experience - Belgrade, Shopping Mall Delta City
Dear Sephora team,I would like to experss my really negative experience
that I had in your retail store located in Serbia, Belgrade, shopping
mall Delta City.So, Im 6 month pregnant and Im carring a b...
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Re: Terrible Customer Experience - Belgrade, Shopping Mall Delta City
I'm so sorry to hear about your experience, Milena! I recommend
contacting the store directly to submit a formal complaint, since we
only cover Sephora US and Canada on this forum.
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Re: Terrible Customer Experience - Belgrade, Shopping Mall Delta City
Thank you for promt reply. I have been told to come over here and ask
for support. However your customer service is working on this with the
local store in my country. Many thanks, Milena
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Umm can I somehow redeem an item I bought for points, with a receipt
I bought the tarte pro to glo highlighter mini kit and the employee
didn’t ask me if I wanted to use my card and um now I’m kind of mad
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Re: Umm can I somehow redeem an item I bought for points, with a receipt
Hi @annamariet205, I'll send you a private message to assist you. -Mali
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Order
I placed an order September 28. It is Oct 3 and for two days now
tracking says it’s out for delivery. I have free two day shipping.
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VIB # - link to online account
Hi!I just created an online account and would like to connect my
existing VIB number to my online account. How do I do that? Thank you
kindly!
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Re: VIB # - link to online account
Hi @Anonymous I will send you a private message to help with this.
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Re: VIB # - link to online account
Hi there, I'd also like to do this, please help!@keelybt wrote:Hi
@Anonymous I will send you a private message to help with this.
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Re: VIB # - link to online account
@shelbytk I will send you a private message to help with this.
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Transferring Beauty Insider Points
Hello! Can i ask help transferring beauty insider points! Thank you ❤️
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Re: Transferring Beauty Insider Points
Hi @parisfraanz, I can assist you with your points. I wills end you a PM
shortly. Best, Zakiya
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Problems with last 3 orders in a row.
Hello, I have had problems with my last three orders in a row. Today I
received two boxes. One of the Hourglass foundation sticks was rolled up
a full turn into the lid and the top portion of the stic...
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Re: Problems with last 3 orders in a row.
Hi @MrsDKM, I am so sorry to hear this! I will send you a PM shortly.
Best, Zakiya
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Exchange Gift
Hi I received a eye shadow from a friend (she ordered it online and it
was mailed to my house) and it came broken. Can I bring it to my Sephora
store and get a exchange with an unbroken one. And would...
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Re: Exchange Gift
Hi @Anonymous, We only accept verified returns with proof of purchase.
If this was a gift from a friend, please bring their shipping receipt in
store for an exchange. Returns are ultimately to the sto...
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Re: Cancel order
Hi @kellyng, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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samples
Anyone else missing samples? This is like my 5th order where some are
missing. I understand they run out of some but shouldn't they at least
replace it with something else close to that product? I was...
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Re: RE: samples
@buttercuph I'm sorry to hear that you didn't receive samples. I see
that you have now been assisted with this and I will forward this
feedback to our distribution center.
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RE: Re: RE: samples
Yes I was helped and I don’t want to be a downer but seriously I do all
my shopping online because of the samples and to not get them is a real
bummer-I Live Sephora and shop no where else❤️
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RE: samples
I always get mine,but this time I did not and I’m bummed
out,disappointed kind of. I paid extra to get them and then I didn’t. I
did call Sephora and the rep gave me points for this,but anyway. I was
...
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Re: RE: samples
Hi @Melymommy, I'm sorry that you did not receive your samples and I'm
glad to hear that you were able to contact a Beauty Advisor for
assistance. I understand this can be disappointing as samples are...
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RE: Re: RE: samples
Hi,Laurie. Many thanks! Hope that this part of your service does
improve. Thanks again for your time and reply.
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RE: samples
Ya I have this problem too. It’s a bummer to not ever get what you
picked out but so much worse not to receive any. It’s weird though, this
has been going on for the last year with me atleast my last ...
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Re: samples
Hi @stephgb, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: samples
thank you.@PenelopeBTwrote:Hi @stephgb, I'm so sorry to hear this. I
will send you a private message to provide further assistance. Stay
Gorgeous,Penelope
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Re: Sephora APP
Hi @lja7, I'm sorry to hear that! I'd be happy to forward this to our
mobile team so they're aware. Please let me know if you're using an
android phone or an iPhone. Thank you! Regards, Kevin
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