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201,187 Posts
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Re: Account hacked
My PM's aren't working. No, I would double check with @RaquelBT and
@KatieBT to make sure there isn't any foul play. Can you please let me
know too please if you here back. @GG84I'm also changing my password etc
just incase.
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Re: Account hacked
Hi @Aaliaa, I'm sorry to hear you're unable to access your PM's! This
happened to me too. It worked when I cleared my cache and cookies on my
browser history. After that, I logged out of my account an...
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Re: Account hacked
Thanks @RaquelBT. It hasn't helped yet, but normally it just figures
itself out after a few hours.
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Re: Account hacked
@Aaliaa I PM'd @katieBT but havent heard back yet, I'm going to change
my password also.
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Re: Account hacked
My account just got hacked too. Someone placed an order of perfume of
$253 shipped to Tukwila, WA 98178, and billed to Pottstown, PA 19464. I
wonder is Sephora's system weak? Or some kind of leak happened?
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Re: Account hacked
Hi @Anonymous, I am so sorry about this. I'll be sending you a private
message shortly in regards to this. Best Regards, ❤️ Raquel
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Re: Account hacked
This just happened to me. I woke up on the East coast and received an
email from Sephora confirming of my large order of 3 perfumes totaling
in over $600! They used my credit card on file, my billing ...
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Re: Account hacked
Hi @Uzgirl, I'm very sorry about this and we take the task of protecting
personal information seriously. I'll be sending you a private message
shortly to assist. Best Regards, ❤️ Raquel
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Re: Account hacked
My account was hacked today as well. Was able to get the order canceled
and changed my credit card number. Still VERY concerned that the hacker
got my name, address, phone # and email address. Receive...
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Re: Account hacked
Hi @Anonymous, I sincerely apologize about this. We take security very
seriously here at Sephora. I'll be sending you a PM shortly in regards
to this. 🙂 Best Regards, ❤️ Raquel
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Re: Account hacked
What you sent me was done already the moment I realized the account was
hacked. The credit card was closed as well. What I am expecting to hear
is how Sephora takes steps to safeguard my personal info...
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Re: Account hacked
Hi @Anonymous, I want to ensure you, we use industry-standard
authentication to guarantee the confidentiality of online transactions
made on our site. Our authentication and encryption of the sensitiv...
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Re: Account hacked
Hi, This just happened to me. Sephora delivered the orders I complained
about. They kept telling me I could "return" them!
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Re: Account hacked
Hi @Anonymous, I'm sorry to hear this. I'll be sending you a PM to
gather more information so I can best assist. 🙂 Best Regards, ❤️ Raquel
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Re: Account hacked
@caramello1 + @lizzinyc, Due to the urgency of this, please give us a
call for immediate assistance if this still has not been resolved. Our
Beauty Advisors are available by calling, 1-877-SEPHORA (1-...
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Re: Account hacked
I had the same thing happen to me on 1/2/2018. They didn't change the
email or password. They just purchased two bottles of perfume and was
sent to :
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RE: Re: Account hacked
My account was also hacked. They bought only one item, but used all my
insider points over 3,000 points. I called customer service and had the
order cancelled, alerted my bank, change my passwords and removed all
essential info from my account. 😖
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Re: RE: Re: Account hacked
Hi @BellaLiberte, I'm so sorry to hear this, and I'm glad to hear that
you received assistance. If any additional assistance is needed, please
send me a private message with details. Best regards, Laurie
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Re: Account hacked
This recently happened to me. I do not know how they got into my account
but they placed two orders totalling almost 600$ I was notified right
away through Sephora email confirmation and called right ...
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Received an empty box of sample i desperately wanted to try!
I placed my order specifically to try the Dior Joy perfume sample offer
- the box is empty! I know this was just a sample but i would of waited
to put through the order for something else. so disappointed! Can
anything be done?
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Re: Received an empty box of sample i desperately wanted to try!
Hi @joyjoya, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Best, Penelope
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Merge gift cards
I want to merge 4 Sephora gift cards I have into 1 so I can place an
online order.
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Re: Merge gift cards
Hi @rilakkumaLW, I will send you a PM to assist you shortly. Thank you.
Warmest regards, Helen
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Points history
Hi. I could’ve sworn I was just a few bucks away from VIB but I just
placed an order and am not sure of it updated. How can I confirm?
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Re: Points history
Hi @inomrah, I will send you a PM to assist you shortly. Thank you!
Warmest regards, Helen
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Unauthorized order
Hi there. I recently ordered a Sheseido and a Moroccanoil but got both
cancelled for “unauthorized order”, twice. The orders failed every
single time yet the money are not refunded yet😭 can somebody help me
with it, thx!
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Re: Unauthorized order
Hi @Anonymous, I'm so sorry to hear that. I will send you a PM to assist
you shortly. Thank you. Warmest regards, Helen
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Deleting a review
can someone delete my review on the diamond all over by fenty? i don’t
want it to be up there anymore, i would like for it to be taken down.
please and thank you. i would really appreciate it.
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Re: Deleting a review
Hi mermaaids! I can take care of that for you! I will go ahead and
remove it now. Please allow 24 hours for it to be taken off the website.
Thank you! Kevin
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Re: Account locked?
Hi @Insomniacmuffin, I'll take a look further, and I'll send you a
private message to help shortly! Best regards, Laurie
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I didn’t get all I should get in my package...?
I received all the ones that I purchased but not the with beauty insider
reward, I got the dolce light blue but not the benefit
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Re: I didn’t get all I should get in my package...?
Hello @Anonymous, I'm sorry to hear that! I am sending you a private
message to help. Cheers! Kevin
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Re: I didn’t get all I should get in my package...?
@Anonymous I would call customer service asap so that they can help you
with your order and send out a replacement.
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Re: I didn’t get all I should get in my package...?
@Anonymous You can either post this on the customer service board or
call the customer service number and someone should be able to help you!
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Am I able to do a return on a palette I no longer have the box for?
I purchased a palette and got rid of the box and receipt, am I still
able to return it if it comes up on my account? Also this item is from 6
months ago but I still have never used it else then swatches is it too
late to return?
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Re: Am I able to do a return on a palette I no longer have the box for?
Hi @valdablondie, If the item can be located in your Purchase History,
the store may be able to issue you a Store Merchandise Card for the item
or process an exchange for you. For more information reg...
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Bad Service/Didn’t enter my email
I had gone to the Sephora in Somerset (2800 W Big Beaver Road, Troy MI)
and bought an item that was on sale on September 30 at 2:20pm. When I
was checking out, I told the cashier my beauty insider ema...
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