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200,608 Posts
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Re: Sephora APP
Hi @lja7, I'm sorry to hear that! I'd be happy to forward this to our
mobile team so they're aware. Please let me know if you're using an
android phone or an iPhone. Thank you! Regards, Kevin
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RE: Re: Sephora APP
Good morning; I am still repeatedly having to sign back into my acct on
this app, very irritating and makes me nervous about being hacked. Any
solution yet? Thank you
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Re: RE: Re: Sephora APP
Hi everyone, sorry for the issues you were experiencing! I recommend
closing and re-opening the app, or re-starting your phone, as the issue
should be resolved now. I hope that helps!
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Debit card not working
Every time I hit checkout, I am told:"Payment error - your payment could
not be processed. Please verify that your card number, expiration date
and cvn are correct and that your billing address matche...
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Re: Debit card not working
Hi @Anonymous, sorry to hear that! I recommend giving us a call at
1-877-SEPHORA for assistance placing your order, so we can verify your
payment information over the phone.
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Unsuccessful authorization - welcome to the club
So today I joined the Unsuccessful Authorization Club. Tried to put in
an order twice, using different cards. It went through, got confirmation
both times about order but later it got reversed to my b...
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Re: Unsuccessful authorization - welcome to the club
Hi @PinkStarburst I'm sorry to hear that! I will look into this for you
and send you a message with more information.
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Insider points
Before I went shopping today, I had 1216 Insider Points. I took with me
6, 50 point cards from play!, and smart boxes. I now have 1431 insider
points lol and well, I should have 1516. Also, (this isn’...
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Re: Insider points
Hi @ynga You can only redeem one Play! pass per visit and each pass
expires after the following month. I will send you a private message for
more information.
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Fix your App!!
I updated the app on my IPhone and now it won’t work. I get a message
saying I need to update the app. What to do?!
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Re: Fix your App!!
@susieforever This issue should now be resolved. Please try closing out
the app completely and restarting. If you are still experiencing this
issue, please send me a PM.
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Sephora app crashing
The app forced me to update saying that there is an “app makeover”, but
once i updated it, it still gives thd same error and takes me back yo
the app store. I tried reinstalling the app but still having the same
issue.
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Re: Sephora app crashing
Hi guys, This issue should now be resolved. Please try closing out the
app completely and restarting. If you are still experiencing this issue,
please send me a PM.
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Re: Sephora app crashing
I'm having the same problem. I'm using iOS 12.0. The app told me to
update and took me automatically to App Store, but in the app store, it
doesn't say "update" - just "open". So, when I open, it take...
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Re: Sephora app crashing
I’m having the same problem too! Sephora, please fix your app! I’m less
likely to shop without it.
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Sephora App Bug?
Spoiler (Highlight to read)I tried opening the Sephora app earlier and
it prompted that it needs to be updated. I clicked ok to proceed but it
just redirected me to the Play Store (Android). It just s...
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Re: Sephora App Bug?
Hi guys! This issue should now be fixed. Please try closing out the app
completely and restarting. If you are still experiencing this issue,
please send me a PM.
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RE: Sephora App Bug?
I had the same issue on my iPhone. They claim to have made some updates
in the app, but looks like have instead created a bug. I got tired of
unsuccessfully trying to update the app. Eventually just w...
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Re: Sephora App Bug?
I’m having the same issue too on my IPhone. Sephora, I’m less likely to
shop from you without the app!! Please fix!
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Rouge Reward
Hello, I redeemed my insider points to get an $100 Rouge Reward.
However, I cannot receive the redeem the reward. I get an error message
saying the page is not found. How can I redeem the reward?
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Re: Rouge Reward
Hi @lewissrl, I'm so sorry to hear that. I will send you a PM shortly.
Thank you. Warmest regards, Helen
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Hi, I am trying to use my $100 rouge reward as well but a...
Hi, I am trying to use my $100 rouge reward as well but am getting the
same error. If you could please help I would appreciate it 🙂 Thank you!
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Re: Hi, I am trying to use my $100 rouge reward as well but a...
@soccergurl05 I will send you a PM for more information.
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In store only Play Box points + online only samples = BS
Why do you only get 3 free samples when you shop online, but NOTHING for
in store purchases? The only reason I started shopping exclusively with
Sephora over Ulta was literally because of the CHOICE o...
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RE: In store only Play Box points + online only samples = BS
I agree that Play points should be redeemable online. I order the box
online, why can’t I redeem the points online? If I go to the store I
have to bring my 4 year old son who LOVES to put his fingers in the
sparkling makeup, and nobody wants that.
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In store only Play Box points + online only samples = BS
I get samples, you just have to ask when you're at the cash register.
they have a bunch of them behind the counter. plus any product can be
made into a sample for you if you ask.
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my stores neverrrrrr want to hand out anything behind the...
my stores neverrrrrr want to hand out anything behind the counter. we
can obviously see all the tubs and bins and drawers of samples, but the
employees act like they're not there. I always wonder why ...
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Re: In store only Play Box points + online only samples = BS
Hi @mbee719. We deeply apologize for this and appreciate you bringing
this to our attention. We strive to provide clients with great customer
service. We value your feedback and will share it directly...
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Empty Sample Card
Not sure if anything can be done about this, but I just received my
order, and my perfume sample was missing. I got the card, but not vial
inside, and it wasn't loose in the box.
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Re: Empty Sample Card
Hi @bookwyrmm, I'm sorry to hear that! While we can't reship damaged or
missing samples, I'd be happy to update your Beauty Bank with some
points for the inconvenience. I am sending you a private message with
more details! Regards, Kevin
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Re: Oaui Volume Spray
Hi @mayyydayyy, at this time I do not show another delivery date for the
Ouai Volume Spray. I'm sorry about that! We may have more info in a
couple weeks. I would recommend checking back in then or re...
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Can I return an item I bought on April 22, 2018 without a receipt?
I bought the Rio de Janeiro Brazilian crush mist and never used it. I
grew hate for the smell and I can’t stand it. Do you think if I try to
return it will be accepted?
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Re: Can I return an item I bought on April 22, 2018 without a receipt?
Hi @AshleyJia We aren't able to accept items by mail outside of 90 days.
If you are planning to return it to a store, I recommend contacting the
store directly for more information.
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