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201,187 Posts
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Lasership does it again
6th package lost (AT LEAST). Lasership constantly saying they deliver
things and they do not. I'm tired of chasing after both Lasership and
Sephora for my items. By the time Lasership or Sephora does ...
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1
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1 Reply
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Re: Lasership does it again
Hi @Stephoraa, I'm so sorry to hear this and sincerely appreciate your
feedback. I'll take a look further, and I'll send you a private message
to help shortly. Warm regards, Laurie
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0 Replies
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Wrong email on beauty insider card
Hello, I believe there was a typo in my email address when they
registered my beauty insider card in stores. I would like to be able to
change the email address connected to my beauty insider card to my
actual email address.
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1 Reply
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Re: Wrong email on beauty insider card
Hi @Anonymous, Sorry to hear about this! I'm sending you a PM to assist
you further. Bisous, Sian
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Online order - charged twice
Hi, I completed an online order yesterday and I just noticed that my
credit card has been charged twice (with the same amount). Who do I
contact to resolve this?
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1 Reply
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Re: Online order - charged twice
Hello Galwaygirl92, I'm sorry to hear that! If you were having any
difficulty placing the order, the other charge you are seeing is just a
pending authorization that will fall off your account in 1-7 ...
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1 Reply
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Re: Fenty Morroccan Spice Bundle
Hi @Mirelly, We do not have this information available at this time.
Please check back. Thanks! Best Wishes, Janean
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Cancel the order
I made an order ten minutes ago. Need to cancel or modify the order. How
do I do thatPlease help!
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1 Reply
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Re: Cancel the order
Hello @Anonymous, once an order is placed we generally only have a small
window to cancel it (and we unable to modify orders once they are
placed). Please call us at 1-877-737-4672 so we can further assist!
Regards, Kevin
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I haven’t received my VIB renewal gift the last two years!
I’ve renewed my VIB 2x and never received the 10% off. I actually
completely forgot about it as a benefit until I was pursuing the forum.
It IS still sent out upon renewal, correct? Why didn’t I receive mine?
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1 Reply
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Re: I haven’t received my VIB renewal gift the last two years!
Hi @M1ssBlossom, I'm so sorry for any confusion! We're currently working
on bringing new and exciting benefits to our Beauty Insider program, but
currently do not offer the re-qualification gift for V...
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Need to change shipping address
I just placed an order and realized it is shipping to my old address so
I need to change it. How can I do that?
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1 Reply
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Re: Need to change shipping address
Hi @calgriff, Due to the nature of your request, please call us at
1-877-SEPHORA for assistance. Bisous, Sian
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'Item is Out of Stock'
So I've been having a technical problem for some time now (two weeks).
Essentially, when I try to place an order, no matter what, a popup
window appears saying 'Sorry, your basket contains item(s) tha...
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Re: 'Item is Out of Stock'
Alright, friends. So I logged out and made a new account with a spare
email. And the order went through? So I guess its a problem with my
regular account. RIP to the points I could've earned on that order.
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1 Reply
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Re: 'Item is Out of Stock'
Hi @Anonymous, Generally speaking, we only allow one Beauty Insider
account per client. We'd love to ensure all your points are in one
place. Please contact us at 1-877-SEPHORA at your earliest conven...
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Re: 'Item is Out of Stock'
Hi @Anonymous! It sounds like there may be some kind of glitch in your
shopping basket. The only way I know to override this is to give us a
call when you're ready to place your order and your basket ...
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Missing all samples coming from Tennessee Distribution Center!
I have had the last 3 Sephora orders arrive with NO SAMPLES inside and
NO SAMPLES printed on the form in the box. That's 3 boxes in a row!!
Imagine taking the time to choose 3 samples 3 times and NONE...
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14 Replies
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RE: Missing all samples coming from Tennessee Distribution Center!
I’m not sure where my packages are shipped from but I live in Louisiana
so maybe Tennessee??? But anyway my latest complaint is their “Choose 5
free samples” (rather than usual 3). So today I get my o...
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1 Reply
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Re: RE: Missing all samples coming from Tennessee Distribution Center!
@Colours, I am truly sorry that your samples were missing from your
order, due to a technical error I am unable to send you a message.
Please send me a private message when you have a moment. Thank you.
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RE: Missing all samples coming from Tennessee Distribution Center!
I am in Tennessee and have been experiencing the same problem to the
point I am wondering if Sephora is for me. I have contacted customer
service several times and they have once or twice deposited ex...
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1 Reply
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Re: RE: Missing all samples coming from Tennessee Distribution Center!
@davidg, I am very sorry to hear about your missing samples and I am
sending you a message now!
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Missing all samples coming from Tennessee Distribution Center!
I just received my package which came from Mississippi and even though
Sephora sent us notifications that we can get 5 samples and I chose 5,
they sent 3 and none of them were what I selected. If I se...
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1 Reply
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Re: Missing all samples coming from Tennessee Distribution Center!
@gygles, I am truly sorry to hear about your missing samples. I am
sending you a message shortly. Thank you.
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Re: Missing all samples coming from Tennessee Distribution Center!
Hey @Dearest1, @Anonymous, @81DarlingNikki, @naturalooks15, +
@Gabriellajaso, Sorry to hear about your missing samples! I will share
the feedback. Please send me a PM if you notice anything off like t...
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1 Reply
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Re: Missing all samples coming from Tennessee Distribution Center!
I’ve been missing some too. It’s so disappointing
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I never get my samples anymore. I'm going to stop choosin...
I never get my samples anymore. I'm going to stop choosing samples
because it's pointless.
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Re: Missing all samples coming from Tennessee Distribution Center!
Uh oh.. my order from 2 days ago shipped y’day and I just checked, it’s
coming from TN warehouse. Really really hope it’s not messed up as I
have a ‘metime’ promo bag with it and I really want to try ...
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RE: Re: Missing all samples coming from Tennessee Distribution Center!
I have gotten the ordered promo gifts but NOT any of the free 'ride
along' samples that you are encouraged to choose each time you purchase
something. So hopefully your promo gift will be okay!
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1 Reply
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Re: RE: Re: Missing all samples coming from Tennessee Distribution Center!
Hi @81DarlingNikki, I'm sorry to hear about this! I'm going to share the
feedback with the appropriate teams and will send you a PM shortly.
Bisous, Sian
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RE: Missing all samples coming from Tennessee Distribution Center!
I have had the same problem, it’s really disappointing because I really
like the perfume samples and many times I place an order depending on
the samples shown. What a letdown.
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Diorshow primer broken sample
Used my points for a deluxe sample of the Diorshow primer and the sample
was broken - when you open the product, the wand pulls out but the brush
is stuck inside. I’ve heard of this happening to other...
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1 Reply
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Re: Diorshow primer broken sample
Hi AlmetaR! I'm so sorry to hear that! I can definitely help you. I am
sending you a PM with more details. Cheers! Kevin
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KVD eye brow pomade
I recently bought this and was wondering I'd I could return it? it's to
dark for my eyebrows! 😞
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1 Reply
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Re: KVD eye brow pomade
Hi @Anonymous! Yes! You can definitely return it. Just make sure you
have the receipt or that it is showing up on your Beauty Insider account
and your local store will be able to assist. Regards, Kevin
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Re: link beauty insder
Hello @TanyaJeans! I'd be happy to help! I am sending you a private
message with more details. Cheers! Kevin
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Sephora Affiliate Application
Hello! I submitted an application via your website to the Sephora
affiliate program and was wondering if it had been received. I don't see
anything on the Rakuten marketing site or within my profile o...
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