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201,187 Posts
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Re: VIB November sale 2018
Hi @kellyng, Emails typically go out to all subscribed clients regarding
promotions. I would just make sure that your email subscription is up to
date! Physical mailers are not always sent out to clients. -Mali
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Can Sephora give us a TSA approved bag next month?😝
The holiday season is near so I'm in need of TSA clear bag😝✈️🤷🏾♀️
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RE: Can Sephora give us a TSA approved bag next month?😝
@sephora Thank you for considering my feedback...I place an order using
"READYTOJET" code and that mesh bag was exactly what I needed..I'm a
sucker for great customer service ✌🏽
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Re: RE: Can Sephora give us a TSA approved bag next month?😝
@Anonymous, that's awesome! Hope you love all your items when they
arrive. 🙂 -Mali
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Re: Can Sephora give us a TSA approved bag next month?😝
Hi @Anonymous, thanks for this suggestion! I'll be sure to pass it along
to the appropriate contacts for consideration.
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Helpful Button
I am signed in and I can not press any of the product review HELPFUL/NOT
HELPFUL BUTTONS?
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Does it actually exist: FLASH 2-Day Shipping for Rouge customers
Hi Rouge members, I am wondering if anyone actually receives Sephora
order (placed under the Rouge profile) within 2 business days per the
FLASH 2 day shipping guidelines. (See below for program detai...
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RE: Does it actually exist: FLASH 2-Day Shipping for Rouge customers
You’re totally right. I’m not sure I’ve ever gotten one in two days.
Most of the time they merely start shipping within two days and I
assumed that I misunderstood. Sucks.
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Re: RE: Does it actually exist: FLASH 2-Day Shipping for Rouge customers
@KTJai, if you are ever questioning the time line of a specific order
please send me a PM so I can look into it for you right away. Thanks! 😉
-Mali
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Re: Does it actually exist: FLASH 2-Day Shipping for Rouge customers
Hi @millarmc, sorry to hear that! I am sending you a private message to
take a closer look at the order. Please check your inbox here in the
next few moments. Regards, Kevin
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October Play Box
I’m not normally one to complain about my play box. After all, it’s 10
bucks but this month was especially disappointing. We get a sneak peek
of two items (one is a staple and one I’ve never tried so ...
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Re: October Play Box
Hi @KTJai, I'm sorry to hear that you were disappointed this month! I
will be sure to pass your feedback along to the appropriate contacts
within our Play team for consideration, and improvement to our future
Play offerings.
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VIB Rouge Sale october november 2018
Hi, will the code will be a single use as for the appreciation day or I
will be able to make multiple orders? Thanks
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Re: VIB Rouge Sale october november 2018
Hi @Nasselle, Rouge get 20% off, unlimited online and in store. For more
information I recommend checking out > https://seph.me/2EoIEuf. Thank
you! Warmest regards, Helen
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Try it on face feature
Hey My fellow beauty insiders! The try it on live feature is not working
on my device. I really want to try this new product! Plzzz lmk
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Re: Try it on face feature
Hi @Anonymous! Sorry to hear that! I would make sure that you have the
most up-to-date version of the app and maybe try deleting it and
re-installing. If you're still having issues, please let me know!
Regards, Kevin
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Need help adding points with online purchases
Hey! I made an online purschase without being logged into my email
account with Sephora. How can I add my points from my purchase to this?
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Re: Need help adding points with online purchases
Hello @dragqueen19! I can help with that! I am sending you a private
message with more details. Cheers! Kevin
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Missing samples or wrong ones
I just want to say that my long-running sample problem doesn't seem like
it's ever going to be resolved. I understand that there is a limited
supply of each one but why even advertise that you can pic...
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Re: Missing samples or wrong ones
Hi @HotYogaGirl, I am sorry to hear that you did not receive the correct
samples. I will send you a PM for further assistance. Best, Zakiya
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Re: Missing samples or wrong ones
I will check. Just tough to read emails when you run a company of your
own and my clients depend on accuracy as well.Your quick response is
appreciated @ZakiyaBT
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Re: Missing samples or wrong ones
Hi @dollyparts, I appreciate you taking the time to provide us this
feedback and I'm very sorry to hear this. I've sent the information
you've provided to the appropriate department for improvements. ...
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Re: Missing samples or wrong ones
I thought it was just me this was happening to... In the past 2 weeks in
my orders and 3 sample selections were not what I selected and where
from all from Clinique a brand I highly dislike. I've reci...
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Can product be returned after 30 days but within 60 days of purchase?
I purchased the FAB hydrating serum like a month and a half ago. I was
using some other product at the moment so I didn’t use it until last
night. Then I found out the serum gave my face an unbearable...
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Re: Can product be returned after 30 days but within 60 days of purchase?
Hi @Sinannnn, I am so sorry to hear this. At this time, Canada Sephora
in-store purchases must be returned within 30 days of the date of
purchase with a receipt or gift receipt at a store location. I ...
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RE: Re: Can product be returned after 30 days but within 60 days of purchase?
Well guess I’ll have to use it on my foot 💸
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Missing item from order
I just received my order yesterday and I was missing the tarte pineapple
of my eye collectors set. Only the perfume shipped. Is it on back order?
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Re: Missing item from order
Hi @skizz430, I am so sorry to hear this. I will send you a PM shortly
to assist you with this. Best, Rebecca
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Re: Missing item from order
Hi @skizz430, I will send you a PM to assist you shortly. I have also
removed the screenshots including personal information for your
security. Warmest regards, Helen
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Why is the first Naked Palette back to $66 and not 50% off?
I’m not sure what’s wrong with the app but it showed the price for the
first Naked palette as $27 but when I clicked on it, it lead me straight
to the cherry palette but when I searched up the Naked p...
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Re: Why is the first Naked Palette back to $66 and not 50% off?
Hi @xcngo, I apologize that the URBAN DECAY - Naked Paletteis currently
on sale in the US and not in Canada. I understand that can be
disappointing. I will forward this feedback to our Retail Division for
review. Thank you! Best, Rebecca
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Re: Why is the first Naked Palette back to $66 and not 50% off?
Hi @xcngo, What you are seeing are current US prices on Sephora.com. I
would refresh by logging out of all devices, downloading any app and
device updates, restarting, then once you log back in be sur...
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RE: Re: Why is the first Naked Palette back to $66 and not 50% off?
Okay that makes sense. Thanks but that doesn’t answer my question as to
why the Naked palette isn’t 50% off on the Canadian website but it is on
the American?
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Kudos to the Brampton Warehouse
I wanted to note my appreciation for the diligent staff at the Brampton,
Ontario warehouse. My latest order came today with the potentially leaky
liquid product in a baggie, the delicate eyeshadow pal...
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