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Post in Customer Support

Play Box question

Hello,

I have a general question about the play box bags from September & October. On the subscription page it says each month’s products come in a themed collectible bag. I’ve received the play box from the beginning, and have appreciated the cloth bags. The last two months they have been the same crappy plastic bag. One, more plastic is awful. Two, i would appreciate knowing if this is the new status quo going forward. If so, I would like to cancel my subscription. But I urge Sephora to rethink these new bags - they are not recyclable, they are not what is sold under the subscription description, and they are crappy. 

Thank you for your time.

Emily

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