Unsuccessful Authorization Order

[Anonymous]

Hi,

I have placed an order here on 21th October and I have recieved and email confirmation and my card has been charged.

But Today, I check my track order and I could see the Status "Unsuccessful Authorization" and my package wasn't shipped.

Could you please help me with this ? I'm French and it's my first Order in Sephora USA. I back in France soon, so what can we do ? 

Thank you,

Zoée

[JaneanBT]

Hi @Anonymous, 

I will send you a private message so that I can look into this for you. Thanks! 

Best Wishes,

Janean

[Anonymous]

Hi @JaneanBT,

I'm trying to answer you but i have this error : "You have reached the limit for number of private messages that you can send for now. Please try again later."

Just a little question, if i take my adress in France for my billing adress and i take an other adress in USA for my delivery, it's ok ?