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198,771 Posts
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Sephora VIB Appreciation - Shipping Delay
So I placed an order during the VIB Appreciation Sale 2018 and a few
business days later, the order still hasn't been processed. I just want
to know how long this will take and if there are any proble...
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Re: Sephora VIB Appreciation - Shipping Delay
Hi @ninibounce, I will send you a PM shortly for further assistance!
Best, Steph S.
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Missing points
One of my most recent purchases didn’t show up on my points. She scanned
my card but it didn’t go through maybe? Please help 😞
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Re: Missing points
Hi @laceysays, I'm sorry to hear this! I will send you a PM shortly for
further assistance! Best, Steph S.
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Skin reaction to a product
hello! i bought the sunday riley acne fighting trio which contains the
oil, toner and mask. i gave the oil to my sister because she's been
dealing with acne for quite some time and kept the other two ...
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RE: Skin reaction to a product
FYI I believe a return has to include all the parts that came with the
package. Maybe I’m wrong but I don’t know of any business that will take
back 1 of a trio set. All of the trio would need to be t...
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Last Two Orders Missing Samples
The big reason I order from Sephora online rather than just driving to
the store is that I love getting the samples to try, but my last two
orders have been completely missing samples. :'( Is there some sort of
issue at the warehouse?
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Re: Last Two Orders Missing Samples
Hi @Mockingbird88, I'm very sorry to hear this! I'll be sending you a
private message shortly. 🙂 Best Regards, ❤️ Raquel
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Order
Hi! I’ve placed many orders with sephora before and this has never
happened. My package says it was delivered and never arrived. It was
what I ordered through the sale, very sad because I want those products
and don’t want to lose my money. 😞
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Re: Order
Hi @AbbeyJeannette, Oh no! I'm sorry to hear this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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I forgot to include my 3 free samples in my order
I forgot to pick my free samples to go with my recent order. How can I
add them after I've already checked out?
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Re: I forgot to include my 3 free samples in my order
Hi @JennHCam, Oh no! We cannot change or modify orders once they've been
placed. I'll be sending you a private message momentarily. Best Regards,
❤️ Raquel
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ship to another country
I live in Canada, but my daughter is studying in Rome, Italy. Can I
order from home and ship to Italy and approximately how much would it
cost?thanks
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Re: ship to another country
Hi @JennHCam, I apologize, our Canada site does not ship to Italy at
this time! Best Regards, ❤️ Raquel
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100$ reward
I just redeemed my points for the $100 reward, it says shipped but I’m
not sure where to find it? Will I be getting a gift card in the mail?
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Re: 100$ reward
Hi @autumnash, I apologize for any confusion caused. Once you redeem
your Rouge Reward you can expect to receive your unique code via email
within 24 hours of your redemption. If you still have not re...
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late order
i made an order on friday the 31st, received three day shipping and
still have not gotten my order five days later. in fact it still says
'in progress' is there anyway i can find out when my order will actually
be delivered ?
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Re: late order
Hi @sarahclayton, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Re: use the 15% off code
Hi @PlanetV, The promotion has now ended. Stay tuned to emails for
information regarding promotions or offers! -Mali
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Re: How can I get the Super Goop! Setting powder out?!
Hi @jakecohenn, I'll send you a private message! -Mali
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Shipping Delay?
I placed two online orders and they are still showing a pending status.
Is there a delay?
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Re: Shipping Delay?
Hi @veenyx It depends because we don't ship or process orders on the
weekend and there was a holiday on Monday. I'll send you a private
message to further assist you. -Mali
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Can’t track my order
Hello, On Sephora’s homepage my order says ‘Shipped’ on Sep 4 but when I
press the tracking button there is still no result and I didn’t got any
email that says ‘shipped’ containing tracking number an...
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Re: Can’t track my order
Hi @Anonymous, We don't recommend publicly posting personal information
such as order numbers so I had to edit your post. 😉 I'll send you a
private message to further assist you! -Mali
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Re: Delete review
Hi @SolaO, I've deleted this review for you! Please allow 24-48 hours
for it to be removed from our website. Thanks! Always, Danee
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Missing Item in Package
I ordered three items from the Appreciation Sale and the box arrived
today missing an item. How do I go about rectifying this problem?
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Re: Missing Item in Package
Hi @Beijaflor70, I'm sorry to hear an item was missing from your
package! I'll send you a PM to help. Always, Danee
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Dely in order shipments from sale?
I placed an order 9 days ago for the Rouge sale and it still hasn’t
shipped. I always assume there will be some delays due to high traffic
with big sales but the lag time is startting to feel excessiv...
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Re: Dely in order shipments from sale?
Hi @Alphaboo, I'll send you a private message to assist you. -Mali
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When my box is coming?
Hi there, I paid for my sephora box (monthly) and I didn’t receive
anything yet! I need to know what happened, because you charge my card!
(:
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Re: When my box is coming?
Hi @camimartinezc, PLAY! boxes begin to arrive around the 20th of each
month. You will receive a shipping notification once your box has
shipped along with the tracking number. I hope that this helps. Best,
Zakiya
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Re: When my box is coming?
I didn’t get any notification, Yhe transaction was on august 22nd, I
have my subscription number...
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Received wrong item
I received an order with a few items today and one of the items is
incorrect, although the rest of the order is fine. What's the fastest
way to get the item that I ordered and return the wrong one? Th...
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Re: Received wrong item
Hi @skeletales, I am so sorry to hear about your order. I will send you
a PM to assist you. Best, Rebecca
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