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Hi @momo1654, I'm sending you a PM to help 🙂 Always, Danee

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Can someone help me with this as well? 🙂 I originally asked in another post but realized that it was months ago so not sure if anyone is checking it

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I need help too!

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Ordered an eyeshadow palette online that came damaged, if I return in store and they don’t have the product, will they order it for me?

Hi @peanat, I just responded to your other post to help. Please check your private messages! 🙂 Regards, Kevin

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I ordered an eyeshadow palette online that was damaged during shipping. If I return the product in store and it’s not available in store, will my Sephora order and ship the product to me?

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Re: Ordered an eyeshadow palette online that came damaged, if I return in store and they don’t ha...

Hi @kaybee130, I can help you with that without you having to go to the store! I am sending you a private message for further assistance. Regards, Kevin

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Clean by Sephora

Hi all! Who would love a Clean by Sephora Favorites collection? All the best clean skincare, fragrance, etc. for all to try! I would love more emphasis on clean brands and products!

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Re: Clean by Sephora

Hi @mracastro! Thanks for your feedback! 🙂 I will be sure to forward this to our product team. Cheers! Kevin

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Points after purchase

Is it possible to add points after a purchase? I still have my receipt. Thank you

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Re: Points after purchase

Hi @Lepa3, I can help you with that! I am sending you a private message with more details. Regards, Kevin

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Drunk Elephant

Hi, Will Sephora be restocking drunk elephant Trunk2 during ongoing vib sale ? thank you .

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Re: Drunk Elephant

I too was upset that is disappeared but its back on the website now. I checked and the rouge code works with it. Hurry before it sells out!

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RE: Drunk Elephant

Came here to post the same thing. Very suspicious that the trunk is oos during the sale 😒

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Re: Drunk Elephant

Hi @lera1982 We don't have a restock date at this time. Please keep an eye out!

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Flash 2 day shipping now FedEx?????

I paid for 2 day shipping and have since then become Rouge so should have free 2 day shipping, yet an order I placed Wednesday night won’t be here until Tuesday? The quick shipping and free custom mak...

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Re: Flash 2 day shipping now FedEx?????

Hi @battynanny, Thank you for your feedback regarding shipping. Sephora US has multiple shipping partners, including FedEx, however you should still receive your orders within our FLASH 2-day shipping...

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VIB

How long does VIB status last? Does it roll into the next year or do you have to earn it again the next year?

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Re: VIB

Hi @Nalle118! Yes! If you reach VIB status, you will be VIB for the remainder of that year and all of the next one. So say you reached it today, you would be VIB until 12/31/19. I hope this helps! Regards, Kevin

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Re: VIB

Awesome thanks!

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Horrendous Customer Service

Today, I visited the Market Mall Sephora location in Calgary. Usually, the service I receive there is excellent and leaves me wanting more makeup to feel my eternal hunger for new products, however, t...

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Re: Horrendous Customer Service

Hi @jiabbit, I am so sorry to hear about your store experience and thank you for sharing this feedback with us! Please know that we take pride in our client service, and we aim to provide all clients ...

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Readytojet freebie bag

Did anyone else receive their ready to jet bag with items missing? Mine was missing the watermelon sheet mask. It’s the only reason I placed the order and the only item I wanted in the bag. I’m trying...

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Mine was missing the watermelon mask too, and no replacement eas made ☹️

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Hi @andrearebeca, I will send you a private message to provide further assistance. Stay Gorgeous, Penelope

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Thank you so much for the assistance!

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Readytojet freebie bag

I got both versions of the bag and both were missing items. The other version only had the belif, a perfume sample and a foundation sample card - the rest was missing. The other one that you're talkin...

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Hi @blumor4242 and @juicygirl4ever, I'm sorry about this! Can you each please send me a private message with your order number? I'll be happy to assist. 🙂 Best regards, Laurie

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I was missing the watermelon mask and the mascara too. The two things I wanted to try out from the sample bag. What a disappointment!

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RE: Readytojet freebie bag

Yes mine was missing the mask as well. Booo.

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Hi @kimmmmxo, sorry to hear that! I will send you a PM shortly to help.

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RE: Readytojet freebie bag

I received my sample bag today and the watermelon mask was missing. I read the reply from the Sephora representative and understand samples may vary but in this situation the sample is missing. No ext...

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@bellahrose, I am going to send you a message shortly!

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@janiceinwa, If you did not receive an alternate sample either, please send me a PM so I can assist you further. Thank you!

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Hi @bellahrose, I'm sorry to hear you didn't receive a different sample in its place! I'm going to send you a PM to assist you further. Always, Danee

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RE: Re: RE: Readytojet freebie bag

Thanks you for the immediate reply 🙂 Correct, I did not receive a replacement item for the missing mask.

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Hi @janiceinwa, I'm sorry for the confusion! The samples in the READYTOJET promotional offer may vary and I apologize that the Glow Recipe mask wasn't included in your bag! If you have a Sephora store...

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After seeing my readytojet promo pack was missing 2 items I came here to post about the error. Then I saw this comment and couldn't help but laugh because going to Sephora locations near me (I have 4 ...

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Hi @akp123, I'm sorry there were samples missing from your promo bag. I am sending you a private message to help. Regards, Kevin

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