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200,601 Posts
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Re: received wrong item
Hi @ANNYBEAR, I'm sorry to hear this! I'll take a look now, and I'll
send you a private message to help shortly. Warm regards, Laurie
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SEPHORA STOLE $237 FROM ME
I placed an order back in July 2018 for $237 with a debit card from a
non-U.S. bank. Sephora canceled the order for "security reasons", but
the money was still removed from my account. I emailed them,...
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5 Replies
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Re: SEPHORA STOLE $237 FROM ME
Hi @Anonymous, I'm truly sorry to hear about your experience and for the
length of time this has taken to get resolved! I'm going to take a look
into this then send you a private message. Always, Danee
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Re: SEPHORA STOLE $237 FROM ME
I don't know where the DMs are here, so I'll just reply to your email
here. Yes, the money is still missing from my account. I can offer three
months' worth of bank statements to show as much. As an a...
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Re: SEPHORA STOLE $237 FROM ME
Hi @Anonymous, We are sorry to hear this. You can view your private
messages by clicking on the bell icon on the upper right hand of your
screen. Once you have a message a red dot will appear notifyin...
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Re: SEPHORA STOLE $237 FROM ME
I wouldn't write anything that would put my account at risk; although I
recognize that it does run the risk of embarrassing Sephora. Which, you
know; fair. This level of confusion and runarounds on a ...
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1 Reply
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Re: SEPHORA STOLE $237 FROM ME
T minus less than 24 hours until my post disappears from this forum, I
would guess.
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My package say delivered. It’s wasnt.
I ordered two separate hauls from Sephora last week. One was set to be
delivered today, another one was set to be deleted tomorrow. They both
said delivered today. But I haven’t received anything. I’m...
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Re: My package say delivered. It’s wasnt.
Hi@darkpinkfairy, I will send you a PM shortly to assist you. Thanks!
-Helen
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Re: My package say delivered. It’s wasnt.
Hey, I do appreciate the response from the whole team. However, I just
find it odd that only one of my purchases was refunded to store credit
(which I don’t know how to redeem online, and wasn’t helpe...
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WHAT IS GOING ON?
Ever since I placed my order on Friday it hasn't even shipped. I really
hope you guys don't end up sending me an email saying some of my stuff
weren't in stock. I don't understand what's going on now.
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1 Reply
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Re: WHAT IS GOING ON?
Hi @Dania0715, I'm going to take a look at your order then send you a
private message! Always, Danee
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anyone else repeatedly experiencing items showing in stock cancelled from their rouge haul? this is gb for me.
Not only has sephora again cancelled items from my rouge sale haul that
shows they are in stock, but when I called to complain about it the cs
rep was rude, talked over me, giggled at my complaint, pu...
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1 Reply
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Re: anyone else repeatedly experiencing items showing in stock cancelled from their rouge haul? this is gb for me.
Hi @Slaytyna, I'm so sorry to hear about your recent experience and
thank you for bringing it to our attention. I am sending you a private
message to further assist. Please check your inbox here in the next few
moments. Regards, Kevin
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0 Replies
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1 Reply
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Re: Order #
Hi @Kohinoor, It appears that Stephanie recently sent you a PM to assist
you with your order. Please check your inbox when you get a chance.
Thank you 🙂 Always, Danee
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Tracking page not loading?
My order tracking pages are not working on either phone app or site
version. It is taking forever to load the tracking pages. How would I
know if my packages have arrived or not?
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1 Reply
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Re: Tracking page not loading?
Hi @Lynnwood, I'm sorry for the trouble you're having tracking your
package! I'm going to look into this then send you a PM. Always, Danee
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1 Reply
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Re: Unsatisfied with my recent order...
Hi @Kohinoor, I'm sorry to hear that! I will PM you shortly for more
info.
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STOP USING LASERSHIP!!!
I redeemed my points last week but never received my package because
Lasership "lost" my package. Customer rep couldn't even reship because
that option wasn't available...& of course the items I wante...
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1 Reply
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Re: STOP USING LASERSHIP!!!
I'm sorry to hear that, @Catfancy33! I will be sure to forward your
feedback about LaserShip to the appropriate department. Thank you.
Regards, Kevin
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Can't log in
I'm unable to log in to the Sephora website on Chrome desktop version
(works OK on Safari). I've tried clearing my browser cookies, cache,
browsing history, etc. and nothing works. The screen simply f...
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Re: Can't log in
Hi @senyangi, I'm sorry for the issues you're having visiting our
website on Google Chrome! Just to clarify, you are on a desktop, is that
correct? If yes, is the browser the most recent version? Always, Danee
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Re: Can't log in
Yes, I'm on desktop. I just updated my browser to the latest version and
I'm still having the same issue of not being able to log in.
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1 Reply
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Re: Can't log in
@senyangi, thank you for your response! I will report this to our IT
Department so they are aware of the issue. In the meantime, I recommend
visiting our website on Safari. If you need assistance in p...
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LANEIGE Water Pocket Sheet Masks
I'm super curious as to why the Laneige Water Pocket Sheet Mask line all
have strange stickers covering up information? This one has a sticker
with a number "2" covering up a number "7" on the origina...
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Re: LANEIGE Water Pocket Sheet Masks
Hi @Shosh85, Sometimes brands will modify the packaging slightly
depending on where their items are sold. For additional details,I would
recommend contacting Laneige directly! Thank you. -Helen
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1 Reply
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Re: LANEIGE Water Pocket Sheet Masks
@HelenBT I kinda thought it was something along those lines. Another
question I wanted to ask, is why the ingredients listed on the Sephora
website doesn't match up with the ingredients on the actual ...
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Totally agree
I didn’t get any sample with my purchase several times in the past. I
called and eventually I got treated with rudeness that ended up giving
up on samples. I wish Sephora has the courtesy to bring 3 s...
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1 Reply
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Re: Totally agree
Hi @anushska, I am sorry to hear about your recent experience. I am
sending you a private message to assist. Regards, Kevin
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Purchases and points not showing up
I shopped in store 10/21/18, 10/22/18 and 10/23/18. My points are not
showing up. I also made VIB which is not showing up. Can someone help me
please?
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1 Reply
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Re: Purchases and points not showing up
Hi @sprocketta, I will send you a PM to assist you shortly. Thank you!
-Helen
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I am disappointed that I got my example bag
The bag doesn’t have the watermelon Glow sleeping mask instead they put
The true cream by belif. I was looking forward to try the sleeping mask.
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Re: I am disappointed that I got my example bag
Hi @prangana, I'm sorry for the confusion! The samples in the READYTOJET
bag may vary as shown in the fine print. I understand this may be
disappointing and I'm sorry you weren't sent the Glow Recipe ...
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is there a time limit to use the store credit???
is there a time limit to use the store credit???
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Re: is there a time limit to use the store credit???
Hi @ABS1234567, If you're referring to your Store Merchandise Card,
there shouldn't be a limit to use it in stores but please note that we
don't accept store merchandise cards as a form of payment on our
website. Always, Danee
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Access Denied?
Every time I try to go to sephora.com with any device on my WiFi, it
tells me access is denied. Every other website works perfectly fine
except Sephora. If I disconnect from my WiFi and use my phone d...
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1 Reply
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Re: Access Denied?
Hi @ILoveVowels, I'm sorry to hear about this! I'm going to send you a
PM to request for more info. Always, Danee
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Says DELIVERED, but not delivered !
I have FLASH shipping. I ordered two separate orders on Thursday, and
the tracking says delivered for both, but it's not here. I went to the
mailroom of my building, but they said they never received . What can be
done about this??!!??
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1 Reply
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