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200,350 Posts
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Re: Account hacked
@petitgateauUnidentifiedI'd suggest stronger passwords and not using the
same password for multiple sites. Once your password is in a hacker's
hands, no other account of yours anywhere is safe. I went...
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Re: Account hacked
Honestly the strangest thing was how little the company seemed to be
bothered by the fraudulent activity. I probably won’t order online or
keep any credit cards on file with Sephora anymore.
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Re: Account hacked
Never keep cc's on file, with any retailer. Sure it's convenient, but
convenient to charge to, especially if the retailer doesn't ask to
verify cc numbers every transaction.
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Re: Est time so would the sale start @3am??
Hi @iameshell65, The promotion is currently live. 😉 -Mali
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Rouge 20% off code
Anyone else having a problem with the rouge bonus code saying its
expired even though today is supposed to be the first day it starts?
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Re: Rouge 20% off code
It starts at midnight PST, so 3am EST, so it's not active yet. Hope that
helps!
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Discount for Rouge?
Hello, I have not received the email with my rouge discount code for the
20% off sale.please help me
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Re: Discount for Rouge?
Hi @drmakup, I would be sure to check your spam and junk folders.
However, you don't need to the email to shop. In store, mention the
promotion at checkout and have the Cast Member pull up your Rouge ...
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Unsuccessful Authorization Order
I placed an order five days ago, but the order is still Unsuccessful
Authorization. Help me figure out this problem.
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I'll send you a private message to assist you! -Mali
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Naked 4Some
Hi y'all! I'm sure this will be an easy answer, but I'm trying to
purchase two Naked 4Somes and it only allows me to have one in my cart.
I'm trying to get one for myself and one for my best friend (w...
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Change of Address
Hi I just placed an order and immediately realized that sephora had my
old address stored. How do I modify the order quickly before it is
shipped?
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Re: Change of Address
Hi @Chelsea77777, Please give us a call for immediate assistance with
this. Our Beauty Advisors are available by calling, 1-877-SEPHORA
(1-877-737-4672), Monday – Friday 5am PT to 9pm PT and Saturday & Sunday
6am PT to 9pm PT. -Mali
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Can coupon code be used online multiple times
Can I order again online if I forgot something first time and use code
again.
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Re: Can coupon code be used online multiple times
Hi @Lisalaw13, Yes! This discount for the Holiday Bonus can be used
multiple times. Thanks! Best Wishes, Janean
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Re: RE: Re: Can coupon code be used online multiple times
@Lisalaw13, Have fun shopping! Here are the promo FAQ's in case you need
further assistance > https://seph.me/2EoIEuf. -Mali
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Problem with shipping.
Hey! Recently I purchased an order (Milk Makeup Gift Set and Anastasia
Beverly Hills Lipstick), and I received a message that it was already
delivered to my house three days ago, however I never recei...
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Re: Problem with shipping.
Hi @CaitLinTindara, I'll send you a private message to assist you. -Mali
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Still no email for rouge sale that starts tomorrow
Hi, I still have not recieved an official email for the rouge sale thats
starts tomorrow October 26th 2018. I am planning to go to my local
sephora tomorrow morning and they do ask to scan the email w...
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Still no email for rouge sale that starts tomorrow
havent received an email or anything in the mail either! sephora keeps
going downhill!
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Re: Still no email for rouge sale that starts tomorrow
@Marrrryyyyy, I am going to send you a message shortly!
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Re: Still no email for rouge sale that starts tomorrow
Hi @Marrrryyyyy, An email is not need to receive the discount in the
store. You simply need to mention the discount and provide your
registered email address to receive it when you are checking out.
Thanks! Best Wishes, Janean
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Re: Still no email for rouge sale that starts tomorrow
@JaneanBT I don't have a promocode for online orders. I don't shop in
store. Rude employees and it's too far away. We all should have received
emails and our passes in the mail by now. Sephora sucks a...
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Re: Still no email for rouge sale that starts tomorrow
Hi @Marrrryyyyy, I will check on your email subscription for you. I
would check spam and junk folders for now. Also, the code for Rouge is
ROUGEBONUS and you can find all promo details on the site here >
https://seph.me/2EoIEuf. 🙂 -Mali
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Re: Still no email for rouge sale that starts tomorrow
@jacjo, I am sorry to hear that you have not received the email, I am
going to send you a message shortly.
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Affiliate Program
Hi, i have been wanting to open sephora storefront in Uzbekistan
(sephora uzbekistan) is this a part of affiliate program? What should I
do to purchase a partnership? Thanks for your response in advance!
Nadira
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Re: Affiliate Program
Hi @Nadira, As a privately held company, Sephora does not offer
franchising or wholesale opportunities. However, we have over 400 stores
within the US and Canada and we are constantly opening stores w...
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VIB sale
Does anyone know when you can start purchasing for the sale or what the
code is? Thanks. Happy shopping😉
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Re: VIB sale
Hi @patticakes24, We don't have specifics yet. Please stay tuned for VIB
and Insider details either via email or on the FAQ's >
https://seph.me/2EoIEuf. Thanks! -Mali
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I never get the samples I request, yet they continue to be offered at checkout
The Hourglass foundation stick has been offered as a free sample several
different times, and it is available now. But, I have added it to my
orders probably 6 different times and never received it. I...
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Re: I never get the samples I request, yet they continue to be offered at checkout
Hi @hotstrawberry, I will share your feedback regarding this! -Mali
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Sephora STOP using Lasership
Lasership is the worst delivery service I have ever dealt with. I'm
surprised that Sephora still uses them after reading all the awful
reviews left by customers. My experience: I didn't receive my pac...
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Re: Sephora STOP using Lasership
Hi @towanda, I'll send you a private message to assist you! -Mali
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Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
I have spent thousands of dollars at Sephora and used to consider
Sephora an exciting place to shop with awesome products. Over the past
year, Sephora has really gone downhill. The website experience ...
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