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200,648 Posts
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Re: Order from Fri 10/26 12:15 am still hasn’t shipped
Thank you so much @RebeccaBT for your quick help. Much appreciated !This
is resolved now.
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Re: Order from Fri 10/26 12:15 am still hasn’t shipped
Hi @naturalooks15, I am so sorry to hear this. I will send you a PM
shortly to assist you. Thanks! Best, Rebecca
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RE: Dyson ☹️ query
I went to the dyson store to see if they would price match with Sephora
during the sale since the Dyson Air Wrap is “out of stock” at Sephora.
However, the Dyson employee was adamant about and quite f...
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Re: RE: Dyson ☹️ query
It’s odd though because the fine print for the sale specifically calls
out that you may buy one Dyson product with the discount. If Dyson
legally had to be excluded, they’d just list it as excluded.
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Re: Dyson ☹️ query
Hi @sarabhamani We don't have a restock date at this time. Please make
sure to sign up for email notification!
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Re: Boomarks
Hi @Anonymous7, That is a good question! I will look into this for you
and will get back to you here as soon as I find out more. 🙂 -Mali
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Re: Boomarks
Thanks @MaliBT! I just realized I spelled Bookmarks as "boo-marks" but I
guess that's OK since it's Halloween! Freudian slip?
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Re: Boomarks
@greeneyedgirl107, Haha! That totally was! I am still looking into this
btw. Will get back to you when I find out more! -Mali
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Missing Item in Shipment
Hello! I purchased the DE Trunk, along with an item from Shiseido and a
brow pencil. Thank God the Trunk arrived, but the brow pencil was not in
the package! Can someone please reach out and assist? Thanks
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Re: Missing Item in Shipment
Hi @Aurora0073, I am very sorry about that! I will send you a private
message so that I can help you with this. Thanks! Best Wishes, Janean
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Samples missing, no subs = false advertising?
Just received my order and no samples were included even though it says
shipped by each item on the tracking and order. There weren't any
substitutions included or a note or packing list or alternativ...
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Re: Samples missing, no subs = false advertising?
Hi @Anonymous, I am so sorry to hear that you did not receive your
samples! I will send you a PM for further assistance. Best, Zakiya
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So fed up
I'm so fed up with Sephora and their samples. When I saw that they had
changed it to 2 samples only, I had a tiny bit of hope that perhaps this
meant we would actually start receiving the samples we o...
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Order still hasn't shipped
As I shown in those photos, it’s almost past two weeks, and my orders
still haven’t shipped. What happened? Could you help me to fix it? Thx.
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1 Reply
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Re: Order still hasn't shipped
@MonicaYuting I removed the screenshots to protect your personal
information. I will look into this for you and send you a message with
more information.
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Affiliate Program
Is becoming an affiliate when sephora sends you on trips with youtubers?
If not, how do you get to that point? Why does the registration page
require a monthly payment?
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1 Reply
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Re: Affiliate Program
Hi @98ashleym At this time, we do not have a program to send you on
trips with YouTubers. Our affiliate program is designed to help
individuals create revenue by providing access to over 200 of the mo...
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Unsuccessful authorization? Anyone can help?
I placed an order today and then my order status became “unsuccessful
authorization”? Why this is happening ? Can some one help me ?
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1 Reply
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Re: Unsuccessful authorization? Anyone can help?
Hi @Anonymous, I will send you a PM to assist you shortly. Thanks!
-Helen
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Missing item from order
Over the weekend I ordered the Fenty Beauty Complexion Essentials set
and did not receive the foundation or one of the samples that I ordered.
Please advise on next steps to get this corrected.
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1 Reply
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Re: Missing item from order
Hi @KitKatt56007, I am sorry to hear that some items were missing from
your order. I will send you a PM to assist you with this. Thanks! Best,
Rebecca
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eye wrinkle
I use the Make Up Forever foundation and it makes my eyes look wrinkled.
Do you suggest changing the foundation or the application, or what else
can I do?
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Re: VIB Status?
Hi @Leeleeah, I apologize for any confusion. Please keep in mind that
your Beauty Bank balance does not reflect your account status. Your
year-to-date spend will determine your Beauty Insider status. ...
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Re: VIB Status?
Yes I am aware of that but isnt VIB status considered anything over
$350.00 and then ROUGE starts at $1,000.00?? I've spent 435.39 total
online and in store since September of this year....wouldnt tha...
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Super Shipping delay in Toronto!
I placed several orders during the 20%off event. I have received my
second and third order. However, the first order I placed is still in
BC????? I really don’t know what is happening here. Very disappointed.
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Re: Super Shipping delay in Toronto!
Hi @rca333, I am sorry to hear that. I will send you a PM shortly to
assist you further. Thank you! Best, Rebecca
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When will Sephora drop LaserShip?
Let me preface this with the fact that Sephora has been nothing but
great to me every time I have complained about LaserShip so I hold no
ill-will toward Sephora but I need to ask: WHY DO YOU STILL US...
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Re: When will Sephora drop LaserShip?
Hi @xtglamour, I am sorry to hear about the trouble you have experienced
with our Shipping Carrier. I will forward this feedback to the
appropriate contact for review and consideration. Thank you! Best,
Rebecca
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How can I get a physical VIB card?
Hi, I recently just got upgraded to VIB from BI membership since I spent
a lot of dollars in Sephora this year. I was just wondering if there is
any physical VIB card? If yes, how can I get one? Do I ...
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Re: How can I get a physical VIB card?
Hi @Anonymous, Congratulations on reaching VIB status. At this time
there is no need to have a physical Beauty Insider card, simply provide
your registered email address or phone number during your in...
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Kat Von D palette return
Hi! I bought 6 Kat Von D contour refill pans and the empty palette.
After trying them for a week, I realized I don’t like 4 of the shades
that I picked. Can I just return the 4 pans and keep the 2 sha...
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Re: Kat Von D palette return
Hi @trbl0614 Yes, you can return the shades that didn't work out for
you. You will be refunded for the discounted amount.
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