Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,629 Posts
Post | Hearts | Replies |
|---|---|---|
|
When the product will do
Restock?
Anyone help me when the product will do Restocl? I hope it will Come
back before my rouge sale done.
0
1
| 0 Hearts |
1 Reply
|
|
Re: When the product will do Restock?
Hi @kooh, We don't have further information regarding restock dates for
products, I recommend using our 'stock notification' feature so that you
are notified when the item is available again! Thank you. -Helen
0
0
| 0 Hearts |
0 Replies
|
|
PAYMENT ERROR!
I've been attempting to place an order for over an hour, but keep
getting an Error message that reads "Payment error - your payment could
not be processed". I've tried using THREE different cards and ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: PAYMENT ERROR!
Hi @QIUS, Sorry to hear you're having trouble! The system needs all
information entered to align with your financial institution in order to
place a order successfully. I can certainly understand how ...
0
0
| 0 Hearts |
0 Replies
|
|
Help me cancel an order
I wanna cancel my order, but I’m in another country right now. What
should I do ?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Help me cancel an order
Hi @Anonymous, I'll send you a private message in just a moment to help.
🙂 Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Add points after purchase
Hello,I purchased some items today and the cashier rushed through the
transaction before I could give her my account info to add my points.
How can I add points after purchase? Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Add points after purchase
Hi @afracasso1218, I will send you a private message in just a moment to
request a photo of your receipt so I may add the points to your Beauty
Bank. 🙂 Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples
Anyone received their order from Vib rouge sale and only got part of the
samples? I placed 7 orders... so total of 14 samples placed. Only 6 show
up.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing samples
Hi @yunii, I'm so sorry about this! I will share this feedback with our
shipping teams, and I'll send you a private message to help shortly.
Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
My order has been returned to sender
My order has been returned to sephora,what should I do?when will I
receive the order?
0
1
| 0 Hearts |
1 Reply
|
|
Re: My order has been returned to sender
Hi @Anonymous, I'm sorry to hear your order has been returned back to
us! I'll look into it then send you a PM. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Catalogs
I used to receive catalogs from Sephora every month or two and they had
new/trending/seasonal products with a coupon to redeem a product
in-store with purchase. I really enjoyed getting the catalogs a...
1
4
| 1 Hearts |
4 Replies
|
|
Sephora Catalogs
Cataligs are the best! There is just something about flipping through
one that online can't replicate.
1
1
| 1 Hearts |
1 Reply
|
|
Re: Sephora Catalogs
Yes! Call me old school, but I *really* miss the catalogs. Some of the
beauty store competitors still offer them via postal mail like the four
letter one starting with "U" and ending with "A" (not sur...
1
0
| 1 Hearts |
0 Replies
|
|
Re: Sephora Catalogs
Hi @BeautyScientist! During the holiday season, we'll send catalogs to
some of our clients! However, our catalogs don't include coupons. I
checked your account and I see that you are currently subscri...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Sephora Catalogs
Hello @DaneeBT, thank you for your reply. I would love to see the
holiday catalog and I hope the Sephora Santa will drop one in my mailbox
this year! 😉
1
0
| 1 Hearts |
0 Replies
|
|
VIB 20% off sale August 2018
I'm trying to see if vib rouge users were able to use their coupon
multiple times or can u only use it once? i see that 2017 users were
able to use it multiple times if vib knows then thats cool too
0
2
| 0 Hearts |
2 Replies
|
|
Re: VIB 20% off sale August 2018
Hi @Axkva, You can use your code multiple times in store and online
during over the weekend of the promotion. This is for all Rouge, VIB and
BI clients. I hope that this answers your question. Best, Zakiya
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
2 Replies
| |
|
Re: failure for payment
@ssssssu I will look into this for you and send you a message with more
information.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
My order from October 27 still says in progress It's been almost a week.
why does my order say still in progress 😞 It should almost be here by
now. 😞 it's been paid on my CC but still not even processed on your end
😞
1
1
| 1 Hearts |
1 Reply
|
|
Re: My order from October 27 still says in progress It's been almost a week.
Hi @alishybear, I'll send you a private message to assist you! -Mali
0
0
| 0 Hearts |
0 Replies
|
|
My Recent Order Didn't Include Free Samples (Again)
Recently made an order and it did not include the free samples I had
picked. This has not happened in awhile, but I am very disappointed that
I did not get the samples I wanted to try.
0
1
| 0 Hearts |
1 Reply
|
|
Re: My Recent Order Didn't Include Free Samples (Again)
Hi @lorrmoffatt, I am sorry to hear that you did not receive the samples
that you originally selected. Our website does call out that
substitutions will be made for out-of-stock samples and I am sorry...
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Gallery: #FallLipSweepstakes Official Rules
1. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS
SWEEPSTAKES OR TO RECEIVE A PRIZE. A PURCHASE WILL NOT AFFECT OR IMPROVE
THE CHANCES OF WINNING. This sweepstakes (“Sweepstakes”...
0
0
| 0 Hearts |
0 Replies
|
|
Does Rouge get 20% off next weekend as well?
I’m Rouge & in the mail I got a VIB 20% shopping code for Nov. 9-12.
Somehow Sephora’s mailing system probably has me under VIB yet on the
app it has me as Rouge. My question is... am I allowed to use...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Does Rouge get 20% off next weekend as well?
Hi @dennisselisseth, I will send you a PM for further assistance
shortly! Best, Zakiya
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: Samples missing AGAIN?
Hi @TiffKNC, so sorry to hear that! I will PM you shortly for more
information to help.
0
0
| 0 Hearts |
0 Replies
|
|
Says Delivered/ Package was not Delivered
It says my order was delivered on Oct 30, but I didn’t get it. I wait
for 2 more days still nothing shows up. Can anyone help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Says Delivered/ Package was not Delivered
@shuyishuyi, I am going to send you a message shortly to look into this!
0
0
| 0 Hearts |
0 Replies
|
|
missed birthday gift
Hello, My birthday was on the 13th. I tried to place an order yesterday
to get the 250 pts but the website said the points were sold out - i
intended to go to the store last night and I never got ther...
0
1
| 0 Hearts |
1 Reply
|
|
Re: missed birthday gift
@gettingoldsucks, Happy Birthday! I am also going to send you a message
shortly to assist with this.
0
0
| 0 Hearts |
0 Replies
|
|
Card balance reduced
I bought a $50 sephora card and now the balance is showing $38 what's
wrong
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
A little confused with modified order
So I ordered a little after midnight Oct 26th and one of the items I
bought was the Drunk Elephant Trunk and was really looking forward to
getting it ... days go by and I'm a little worried because th...
0
1
| 0 Hearts |
1 Reply
|
