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200,608 Posts
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Re: failure for payment
@ssssssu I will look into this for you and send you a message with more
information.
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My order from October 27 still says in progress It's been almost a week.
why does my order say still in progress 😞 It should almost be here by
now. 😞 it's been paid on my CC but still not even processed on your end
😞
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Re: My order from October 27 still says in progress It's been almost a week.
Hi @alishybear, I'll send you a private message to assist you! -Mali
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My Recent Order Didn't Include Free Samples (Again)
Recently made an order and it did not include the free samples I had
picked. This has not happened in awhile, but I am very disappointed that
I did not get the samples I wanted to try.
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Re: My Recent Order Didn't Include Free Samples (Again)
Hi @lorrmoffatt, I am sorry to hear that you did not receive the samples
that you originally selected. Our website does call out that
substitutions will be made for out-of-stock samples and I am sorry...
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Sephora Gallery: #FallLipSweepstakes Official Rules
1. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS
SWEEPSTAKES OR TO RECEIVE A PRIZE. A PURCHASE WILL NOT AFFECT OR IMPROVE
THE CHANCES OF WINNING. This sweepstakes (“Sweepstakes”...
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Does Rouge get 20% off next weekend as well?
I’m Rouge & in the mail I got a VIB 20% shopping code for Nov. 9-12.
Somehow Sephora’s mailing system probably has me under VIB yet on the
app it has me as Rouge. My question is... am I allowed to use...
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Re: Does Rouge get 20% off next weekend as well?
Hi @dennisselisseth, I will send you a PM for further assistance
shortly! Best, Zakiya
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Re: Samples missing AGAIN?
Hi @TiffKNC, so sorry to hear that! I will PM you shortly for more
information to help.
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Says Delivered/ Package was not Delivered
It says my order was delivered on Oct 30, but I didn’t get it. I wait
for 2 more days still nothing shows up. Can anyone help?
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Re: Says Delivered/ Package was not Delivered
@shuyishuyi, I am going to send you a message shortly to look into this!
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missed birthday gift
Hello, My birthday was on the 13th. I tried to place an order yesterday
to get the 250 pts but the website said the points were sold out - i
intended to go to the store last night and I never got ther...
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Re: missed birthday gift
@gettingoldsucks, Happy Birthday! I am also going to send you a message
shortly to assist with this.
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Card balance reduced
I bought a $50 sephora card and now the balance is showing $38 what's
wrong
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A little confused with modified order
So I ordered a little after midnight Oct 26th and one of the items I
bought was the Drunk Elephant Trunk and was really looking forward to
getting it ... days go by and I'm a little worried because th...
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Re: A little confused with modified order
@sopkoe, I am sorry to hear about your order! I am going to send you a
message shortly.
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Lipstick Arrived Damaged
Hi! My latest order arrived today damaged. I took a picture of the
lipstick. It looks like someone took a bite off of the tip.
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Re: Lipstick Arrived Damaged
Hi @bishurls I'm sorry to see that! I will send you a message for more
information.
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Two questions:)
Do gift cards count toward the points needed to maintain status? & do
the dyson airwrap products also get 20% off on the 20% off sale days?
Thank you for any help!
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Re: Two questions:)
Hi missxmas, Gift card purchases do not count towards your yearly spend
total. Promotion exclusions may vary. For the Holiday Bonus promotion,
clients are limited to one Dyson purchase with the discou...
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Order not shipped
Hello Sephora Customer Service , I placed a few orders during the VIB
Rouge Sale , But the 1st order hasn't shipped yet . I'm worried because
it has all of my holigrail products . Need your help ( Placed on 26th ).
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Re: Order not shipped
Hi AnhTr, I'm sorry for the wait! I will look into this for you and send
you a message with more information.
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I love Pat McGrath labs!!!!
I love Pat McGrath products. And I'm anxiously waiting a restock of the
bronze ambition palette. Does anyone know if this palette will be
restocking soon?
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Disappointing Sample Reduction
I am very disappointed that Sephora has decided to reduce the number of
samples per purchase from 3 to 2. I purchase from Sephora (sometimes at
higher prices) because I value the opportunity to try ne...
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Re: Disappointing Sample Reduction
Hi @Dalaynna, We noticed that you posted this in multiple Groups so I
had to remove them and I moved this one to Customer Support. Moving
forward, we recommend posting anything that is Customer Servic...
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Says Delivered/ Package was not Delivered
Hello, I hope someone can help me, I have an order that says its been
delivered since October 30th, but I have checked many times and I did
not receive the package yet. This was suppose to be a birthd...
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Re: Says Delivered/ Package was not Delivered
Hi @Nusha22, I'll send you a private message to assist you! -Mali
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benefit :(
benefit 😞Hi! I just read that Benefit recall one of their product. But
two weeks ago I purchased a set, that includes that product 😞 Should i
send it back? But I like the rest of that set!
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Re: benefit :(
Hi @Anonymous, I believe they re-released the products so if you
purchased this a couple of weeks ago then this is unlikely the recall
batch. You are welcome to contact Benefit to double check though! -Mali
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RE: benefit :(
They recalled Gimme Brow and sets containing it back in Oct 2017 for
potential bacterial contamination. Specifically the infected batches
were found to contain antibiotic-resistant Pseudomonas aerugin...
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Shipping and Customer Service has fallen off...
Has anyone else had problems with shipping and customer service in the
past few months? I placed an order 4 days ago and it hasn't even shipped
or been assigned a tracking number yet...Last month it t...
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Re: Shipping and Customer Service has fallen off...
Hi @MickeyLa, This post has been moved to the Customer Support group.
Thank you so much for your feedback regarding shipping. I'm sorry to
hear this, and I'll take a look at your order for more inform...
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Wrong email address
I put my beauty insider card on the wrong email address, how can I
change it to the right email?
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Re: Wrong email address
Hi @Anonymous, Please send me a private message with your correct email
address and your Beauty Insider card number. 🙂 Best regards, Laurie
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Order from Fri 10/26 12:15 am still hasn’t shipped
Hi, my Order from Fri 10/26 12:15 am still hasn’t shipped and I am
getting worried now. I placed two orders after that and they shipped but
not this one (this one has my holy grail product and I ensur...
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