VIB Status?

[Leeleeah]

I've reached VIB status with 407 points but my account still says I'm an insider??

[HelenBT]

Hi @Leeleeah,

I apologize for any confusion. Please keep in mind that your Beauty Bank balance does not reflect your account status. Your year-to-date spend will determine your Beauty Insider status. For more information regarding the Beauty Insider Program> https://www.sephora.com/profile/BeautyInsider. If you have additional questions, feel free to PM me or another MOD. Thank you!

-Helen

[Leeleeah]

Yes I am aware of that but isnt VIB status considered anything over $350.00 and then ROUGE starts at $1,000.00?? I've spent 435.39 total online and in store since September of this year....wouldnt that make me VIB? My last purchase was October 2nd in store of which my points were not added to my account so I had to contact customer service to fix that and show my receipt. They fixed the points but my account still shows "insider".