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200,670 Posts
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Cannot use the ROUGEBONUS Code
I cannot use my Rougebonus code, it says "Must be logged into Rouge
account to redeem this offer. Customizable sets and Google products are
excluded from this promotion." I was waiting for the 20% eve...
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Re: Cannot use the ROUGEBONUS Code
Hi @AnnaBuettner, the current promotion is only for Rouge members, at
the moment. I am showing that your account is VIB. The VIB 20% starts
next weekend, 11/9 ~ 11/12. For additional information, plea...
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Wrong Shipping Address Entered
I entered the wrong shipping address but my item has already been
shipped. Is there any way I can fix that?
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Re: Wrong Shipping Address Entered
Hi @pinnizzle! I'm showing that a customer service representative was
able to assist you with the issue! Please let us know if there is
anything else we can assist with. Regards, Kevin
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strange error message in iOS app
after downloading the most recent app update, I now get an error message
whenever I attempt to add something to my basket. The error message
says: You are not allowed enroll to Flash. This is not a ty...
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RE: strange error message in iOS app
Its happening to me as well, it can be very annoying. Not sure what they
did to the last update to cause it, but hope it gets fixed soon!
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Re: strange error message in iOS app
Hi LLinLV, I'm really sorry to hear you're having trouble with your
recent App update! I'd like to forward this information to the
appropriate department. Can you please send me screenshots via PM? Thank
you, Sian
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Re: strange error message in iOS app
I have also had issues with your app have spent 3 months now trying to
fix this , you keep telling me to sign out then back in but nothing
works . I’m very frustrated and your not able to fix this pro...
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Re: strange error message in iOS app
Hi @suekeefe, I'm so sorry to hear that! Rather than signing in and
signing back out, I recommend completely deleting the app and
re-installing it from your app store. Please also make sure that your
...
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Problem with the App
On the app any time i hit the add to cart button i get a message that
says "sorry you cannot enroll in flash" and my item still goes to my
cart but the message wont stop popping up. Any idea what it is?
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Re: RE: Problem with the App
Hi @ishubbard @emmieskye and @lschmaltz, I'm sorry to hear all of you
are experiencing a technical issue on the mobile app. I recommend making
sure you have the most updated version of the app and som...
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Wrong Reward Sent
In all the holiday rush, I was excited to receive my Sephora order - a
gift for me! 🙂I was especially excited to see Gucci Bloom available as
a reward, since Sephora introduced me to the scent but I'...
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Re: Wrong Reward Sent
They sent me the wrong color reward and I spent 2,500 points on it!!! I
wanted almost 2 weeks for it to arrive and it’s 3 shades darker than my
skin tone!! Even though it’s the right color on the invoice mail. 😳 IDK
what to do now.
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Re: Wrong Reward Sent
Hi @thatha, I'm sorry to hear that! I am sending you a private message
to help. Regards, Kevin
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Re: Wrong Reward Sent
Hi @0mtrunner0 So sorry to hear that you received the incorrect reward!
If you still need help with this, please give us a call at 1-877-SEPHORA
for immediate assistance.
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The Leaky Truth
Hi everyone, New on the forums so hopefully this is the right venue. I
received a leaky order and it made my heart leak more. 😞 Lol After
eagerly awaiting my Glow Brightly kit from OLEHENRIKSEN ( tha...
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Re: The Leaky Truth
Hello @Mondays! I'm sorry that your package arrived in that condition!
Not to worry though, if you sent an email to our customer service team
they will be responding shortly to help! Also, welcome to ...
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Missing samples
Didn’t get the free samples i ordered with my order. No samples at all.
I know they’re still available because they are still an option online
today. Ugh.
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Missing samples
same only recieved one and the one i recieved is only the package of the
sample no product
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Re: Missing samples
I'm sorry to hear that, @yingw13! I am sending you a private message to
help. Regards, Kevin
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RE: Missing samples
Me too! My Sephora orders used to come with all their samples - I used
to get all three and the exact ones I picked virtually every time, it
was great. In the last month a couple orders were either mi...
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Missing samples
Same. I haven't received any samples with two of my past orders. Other
times if I selected 3 samples I would only get 1 or 2. Used to they
would just throw something else in there to make up for not h...
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Re: Missing samples
Hi @wareagle0223, I'm sorry to hear your samples were missing from your
last two online orders! I'm going to send you a PM to assist you
further. Always, Danee
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Re: Missing samples
Hi @ShondraRN, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Wrong Shipping address
Hi,I just placed an order for a huge amount and accidentally selected an
old address. Please let me know how I can correct that error before my
order is shipped.
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Re: Wrong Shipping address
Hi @NoorTahir, generally we are not able to change the shipping address
after an order is submitted. I am sending you a PM to further assist!
Regards, Kevin
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HUDA OVERACHIEVER TROUBLE?
I’m having trouble with my new concealer. As I apply...it dries quickly
and then cakes up. Any suggestions on how I can do this differently?
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What's wrong with "Must be logged into VIB account to redeem this offer."
Can't use the code 20FORVIB, it keeps saying "Must be logged into VIB
account to redeem this offer", I don't know why? Is there anyone can
teach me how to fix it? Please~~~~~~~~
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Re: What's wrong with "Must be logged into VIB account to redeem this offer."
Hi @Anonymous, I'm sorry that you were having trouble applying the VIB
discount code! Upon review, I see that your most recent order was
successfully placed using the discount. Please feel free to sen...
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Re: What's wrong with "Must be logged into VIB account to redeem this offer."
I cannot use the promotion code "rougebonus" ; It says "Must be logged
into Rouge account to redeem this offer. Customizable sets and Google
products are excluded from this promotion."I am pretty angry that it
doesnt work for me
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RE: Re: What's wrong with \"Must be logged into VIB account to redeem this offer.\"
@AnnaBuettner your account says your vib not rouge - Vib will be able to
shop next weekend this weekend is rouge only. If you don’t think your
account is listing your status correctly you should contact customer
service
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Re: What's wrong with "Must be logged into VIB account to redeem this offer."
Are you outside the US or canada? If so we are, as always, excluded from
promocodes and discounts.
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Re: What's wrong with "Must be logged into VIB account to redeem this offer."
I'm getting the same message and am frustrated because I've seen a
couple of my items get sold out as I wait on hold with Sephora to fix
this. I'm in the US and logged in, so I don't understand the issue and
would love help.
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Re: What's wrong with "Must be logged into VIB account to redeem this offer."
They put the wrong online code on the card. If you're a Rouge level, you
have to use 20FORROUGE. That code won't work unless you're logged in and
at Rouge level.
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Re: What's wrong with "Must be logged into VIB account to redeem this offer."
Thank you! was having this problem too ❤️
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Posting Reviews
Recently, every single time I have tried to write a product review, a
message appears saying that it can’t be done at this time... is anyone
else struggling with this?
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