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200,283 Posts
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Re: DE The Trunk 2.0
Hi @Anonymous 🙂 As this set was limited edition, we most likely won't
be restocking it on our website. I'm sorry about that! Always, Danee
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Wrong Shipping Address Entered
Hello I just placed and order half an hour ago and I selected the wrong
shipping address. I desperately need this changed as I have no way to
get my package from that address can someone please help m...
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Re: Wrong Shipping Address Entered
Hi @stephaniieelee, Once an order has been placed, we are unable to
modify it. But I'm going to send you a PM to assist you further! Always,
Danee
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Re: Can someone help me link my VIB account
Hi @Anonymous, I'm going to send you a PM to help! Always, Danee
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Missing item in the set I bought in-store today
I went Sephora and bought a beauty set today. When I came home, I found
there is an item lost, TOUCH IN SOL no problem primer. There should be
10 items in the box. What should I do now? Thanks!
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Re: Missing item in the set I bought in-store today
Hi @Angelia98, I'm so sorry an item was missing from the set you
purchased! As this set was purchased in store, I recommend contacting
the Sephora store directly for further assistance. I'm sorry for any
inconvenience caused! Always, Danee
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$100 rouge reward
I bought something yesterday using my $100 rouge reward and my order was
canceled because my items are out of stock, and I don’t know if a can
still use my reward or if can’t, I really want my products and use my
reward, so please HELP ME
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Re: $100 rouge reward
Hi @ThelmaR, I'm sorry about this! I'll take a look at your order, and
I'll send you a private message to help shortly. 🙂 Warm regards, Laurie
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Re: Sync app and vib
Hi @Anonymous, Please send me a private message with your registered
email address(es) and your Beauty Insider card number(s). Please be sure
to clarify which email you would like to keep as your primary. Thank
you! 🙂 Warm regards, Laurie
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RE: Sync app and vib
Jk. I guess I have two accounts with a past and present email address.
How would I link the points between the two ?
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3 to 2 Samples- Temporary or Permanent?
The amount of free samples included in online orders has been reduced
from 3 to 2. Is this temporary or will this be a permanent change?
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Re: 3 to 2 Samples- Temporary or Permanent?
Hi @Kat9586, At this time, we are offering 2 complimentary samples per
order. We're sorry we do not have any additional information to provide
as of right now! Always, Danee
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Re: Linking account
Hi @Anonymous, I'd be happy to assist you with this! Please send me a PM
with your email address and VIB Card number. Bisous, Sian
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Points?
I went to a sephora store and bought 50 dollars worth of products but
the points were never added to my account. I used my sephora card. How
can I fix that ?
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Re: Points?
Hi @priscilladuran, Sorry about this! I've added the points to your
Beauty Bank 🙂 Bisous, Sian
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Re: HELP!!
Hi @Shelbynichole, I'd be happy to assist you with this. I'll send you a
PM shortly. Bisous, Sian
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Drunk Elephant Trunk
Hello, I ordered a Drunk Elephant Trunk that said it was in stock when I
ordered it, but when checking my order on the site it now says out of
stock. Couple of orders that I have placed after this order got shipped
. Will I still receive it?
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Re: Drunk Elephant Trunk
Hi @beauty202, Sorry for any confusion! Upon review, you have already
spoken to a Beauty Advisor about your order. If we can assist you
further, please send myself or another mod a PM 🙂 Bisous, Sian
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Price adjustment for 20% off sale?
Hey Sephora BT team, I was really disappointed to see that there was a
20% sale going on and that employees have known about this for a couple
weeks. I just made a sizable purchase in-store Monday nig...
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Re: Price adjustment for 20% off sale?
Hi @totaldebmove I'm sorry to hear that you were given the incorrect
information in store. I will send you a PM for more information.
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Card Not Working
Payment error - your payment could not be processed. Please verify that
your card number, expiration date and cvn are correct and that your
billing address matches what the bank has on file. We have r...
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Re: Card Not Working
Hi @Anonymous, I'm sorry to hear that! For issues placing orders, please
contact us via phone at 1-877-SEPHORA (1-877-737-4672). Thank you!
Regards, Kevin
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Broken
I have a quick question, is the Milk Makeup Supernova Highlighter a
loose powder? Because.. 😱☹️😭
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Poor In-Store Service
Green Hills Galleria Store is back to employing entitled pretty girls
who have more time for each other than customers. One tall, dark-haired,
long-legged beauty was so busy checking out herself in ev...
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Re: Poor In-Store Service
Hi @ramdoride, I'm sorry to hear about your experience! I am sending you
a private message to further assist. Regards, Kevin
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Not able to add birthday reward
Hi, I just made a purchase on the app and was not able to select my
birthday reward. Can you help?
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Re: Not able to add birthday reward
Hi @hollz14, I'm sorry about that! I am sending you a private message to
help. Regards, Kevin
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Flash Shipping Not Happening
I paid for flash shipping and on the site it says if an order is placed
on a Monday before 3pm, a flash order will arrive by Wednesday. I placed
an order last Thursday and just now (Saturday) got a no...
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Re: Flash Shipping Not Happening
@PlaidLove I'm sorry to hear that! If your order was placed before 3pm
on Thursday, the expected delivery day should be Monday, unless there
are items in your basket with restricted shipping. I will b...
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Not receiving emails
I noticed I cannot receive emails from Sephora since last Thursday. I
didn’t even know there’s a holiday discount this weekend. I checked my
subscription status, and they were turned on.
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Re: Not receiving emails
Hi @Anonymous, I'm sorry to hear that you stopped receiving emails. I
will be happy to take a look at your account and send you a message with
more information.
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Forgot to add samples
Hi I forgot to add samples to my last order I want the Devacurl Melt
Into Moisture Matcha Butter Conditioning Mask and the Rita Hazan Triple
Threat Split End Remed. Thanks in advance
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