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200,424 Posts
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Re: Sephora service has gone down the drain
Hi @lildove, I moved your post to Customer Support. 😉 I'll send you a
private message to assist with your order. -Mali
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Negative Points
Hi, the last time I was at Sephora, the employee checking me out let me
know that I had 500 points, so I got one of the rewards. Now when I look
at my balance, I’m in the negatives? I haven’t returned...
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Re: Negative Points
Hi @jordanam, I'm happy to look into this for you! I'll check on your
account, and will PM you shortly with more info.
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Missing Samples
Not sure if this is the right place, but received my package today and
noticed i was missing samples? Would love to know what I can do for I
was looking forward to my sample.
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Re: Missing Samples
Hi @Sosoly, I will send you a private message so that I can assist you
further. Thanks! Best Wishes, Janean
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My tracking says delivered but I never received it
BEAUTYBIO - Blush Glitter GloPRO® Facial Regeneration Toolhi it says my
box was delivered but I never got it I have been home all day to make
sure I get it. The tracking says delivered at 1:30 it’s almost 4 and I
have nothing.
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Re: My tracking says delivered but I never received it
Hi @safakh, I'm sorry to hear you haven't received your package! I'm
going to send you a PM to assist you further. Always, Danee
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Re: My tracking says delivered but I never received it
@safakh You should call customer service or post on the customer service
group. I tagged admin for you. @SephoraBIC
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Have your order been shipped out yet?
I made an order on 26th midnight but it is still processing! Anyone
encounters same situation as mine? So worried that the order might be
cancelled☹️
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Re: Have your order been shipped out yet?
Hi @Anonymous, I can take a closer look into this for you! I am sending
you a private message with more details. Regards, Kevin
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Re: Have your order been shipped out yet?
I'm in the exact situation! Ordered at midnight but it hasn't updated
any info on shipping yet and normally I wouldn't be worried because I
know that it's a big weekend for them but now one of my item...
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Re: Have your order been shipped out yet?
Same thing happened to me! One of my orders hasn’t shipped yet, but
another from the same day has (the 26). The processing order shows items
as out of stock and unavailable. This happened to me before...
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Re: Have your order been shipped out yet?
Thanks for the info! I’ll cross my fingers and hope everything comes in
but of course the one thing I was super excited to get is the out of
stock item and I’ve seen that they may not be restocking it either so
I’m sweating bullets over here.
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I was charged 3 times!
Hi - I was charged three times for my last purchase - please assist
asap.
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Re: I was charged 3 times!
Hi @Anonymous, I'm going to send you a PM shortly for assistance! Best,
Steph
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Add points from a receipt
Hi! My husband purchased a Dyson blow dryer for my birthday 10 days ago.
I called the store where he purchased the blow dryer to inquire about
the points being added just out of curiosity. The employe...
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Re: Add points from a receipt
Hi @KMH18, I'm sorry to hear this! I'm going send you a PM shortly for
assistance! Best, Steph
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Beauty Insider Status Will Change During Holiday Sale?
Like many other shoppers, I'm preparing for the holiday bonus sale. I'm
currently less than $100 away from qualifying for Rouge membership, and
I will definitely be spending more than that during the ...
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Re: Beauty Insider Status Will Change During Holiday Sale?
Hi @JessM14, Thanks so much for sharing this feedback with us! If you
qualify for Rouge status during the VIB promotion period, please contact
us by phone at 1-877-Sephora (1-877-737-4672) for assista...
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Re: ???
Hello @Franyland, the dates for the VIB and BI promotion have not yet
been released! When additional information becomes available, it will be
sent via email and also posted here: https://community.se...
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Giorgio Armani high precision retouch color match
Hi I currently wear the Giorgio Armani luminous silk foundation in #2
and wanted to know what color matches best in the high precision
retouch, for undereye concealer
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Re: Can you use the 20 more than once online?
Hi @makeupbritt316 - just to second what everyone has said, yes! The
promotion can be used multiple times during the promotional dates. 🙂
Cheers! Kevin
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Can you use the 20 more than once online?
Yes! I was in my sephora yesterday and they didn't have any if the
products I wanted and the worker is the o e who told me I can use it
online and said she's used it twice and I'm about to use it a second
time this morning too
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Did not Receive Receipts when I purchase in store
Hi, I purchased products in-store on Friday, 10/26/2018. I didn't have
my card with me, but the guy told me she can look it up through the
system. Then, I was asked as to how do I want to have my rece...
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Re: Did not Receive Receipts when I purchase in store
Hi @Saritalin! If you were wanting the receipt to make a return, the
store can locate the transaction with the credit card used to make the
purchase (in the case that you do not have a receipt and it ...
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How do I change my birthday date?
I accidentally put November 11th as my birthday but my real birthday is
November 9th I need to change it 😕
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Re: How do I change my birthday date?
Hi @Anonymous! I can help with that! I am sending you a private message
with more details. Cheers! Kevin
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Gift Card Missing Balance
I tried to make an online order this Friday but the order failed after I
clicked 'submit order' because one item was out of stock. The problem
was that I used two gift cards in this order, and the bal...
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Re: Gift Card Missing Balance
Hi @Lillianjin, I'm sorry about that! Can you please send me a private
message confirming the order number so I may take a look further? Warm
regards, Laurie
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Hello :)
Hi 🙂I just realized that I have two account. On my Sephora online
account I'm a Beauty Insider, however in store I use a VIB card. I have
way more points on my card than online! What should I do??
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Re: Hello :)
Hi @Anonymous, Please send me a private message with your registered
email address and your Beauty Insider card number. I'll be happy to help
with linking these together. 🙂 Warm regards, Laurie
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checkout
I have bad experince once with sephora "checkout" order. So accidently
when Im trying to edit my shipping address, the website got error and I
was shocked because It made me an order when I wasnt pres...
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