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200,644 Posts
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Re: Becoming Rouge at VIB Sale
Hi @Zoee101, If you reach Rouge status during the Rouge weekend then you
can shop using the Rouge promo code but you will not be able to shop
during the VIB weekend. I hope that this answers your question. Best,
Zakiya
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Dyson Airwrap in Sephora Canada
Hey everyone! I was wondering if anyone had an idea of when the Dyson
Airwrap will be back in stock online. It became available in Canada two
days ago and by last night all three sets were sold out. I...
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Re: Dyson Airwrap in Sephora Canada
Hi @CaraReynolds We don't have a restock date at this time. If you
haven't already, I recommend signing up for email notification.
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Affiliate Marketing
Hi, I’ve signed up for the Sephora Affiliates program and have not
gotten any kind of confirmation email or update. It is not listed in my
account as an active, pending or declined program of mine.
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Re: Affiliate Marketing
Hi @beautymunson, Just letting you know I moved your post to Customer
Support. 😉 I would check for details on the site here >
https://www.sephora.com/affiliates. Thanks! -Mali
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RE: Re: Affiliate Marketing
Thanks! The linked page does not help me but thanks for moving me to CS.
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Re: RE: Re: Affiliate Marketing
@beautymunson, I would try signing up again > https://bit.ly/2zkaZhe.
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RE: Re: RE: Re: Affiliate Marketing
I did. I got an error when attempting to again. I’ve tried numerous
times to re-signup
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Re: RE: Re: RE: Re: Affiliate Marketing
What is the error message stating? Can you provide a picture blocking
any personal information?
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“My looks”
I have posted a photo to “My looks” twice (choosing a community as well,
as is a pre-requisite), and after it says that it has been saved and
posted, I can’t find it-either in the community I posted t...
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Re: “My looks”
Hi @AnahitAthena, I'm sorry to hear you're having difficulty viewing the
pictures you have posted. I do see that two different looks have been
posted from your account. You may click > https://www.sep...
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RE: Re: “My looks”
Thank you for replying! I do see the pictures now. Perhaps it was just
an issue with m mobile device not being fast enough. Thank you again for
the speedy reply!
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Broken Eyeshadow Palette - Pat McGrath
Hi I ordered Pat McGrath's MTHRSHP Subversive La Vie En Rose online, and
when I opened it most of the shadows were broken/destroyed. I'm
wondering if I could get an exchange or a replacement? I plan t...
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Re: Broken Eyeshadow Palette - Pat McGrath
Hi @jenmoon, I am so sorry to see that your palette arrived damaged. I
will send you a PM for further assistance. Best, Zakiya
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Missing item in order
Hi I just received one of the boxes from the Rouge sale and the main
item is missing. The invoice it came with has the item on it. I’ve had
frequent problems with samples missing but not a full sized product, I’m
not sure what I can do? Please help
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Re: Missing item in order
Hi @jk21, I am sorry to hear that your item was missing. I will send you
a PM for further assistance. Best, Zakiya
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Right Birthday Wrong Age
Hi all, So Sephora has the right birthdate and year for me, but on my
reviews it is showing my age group as 13-17. Which is off by almost
several years, I'm 23. Any idea how to fix? Thanks,
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Re: Right Birthday Wrong Age
Hi @NatPSU, I can look into this for you! Just fyi, I moved your post to
CS. 😉 I'll send you a PM to assist you! -Mali
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Rouge promo code won’t work
Hi, I’m a rouge member and I was trying to apple the code but it won’t
work. I also tried on website too, turned out the same, the date it’s
Nov 2nd. what should I do, help please 😞
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Re: Rouge promo code won’t work
Hi @yizzz, If you're still experiencing difficulty using your ROUGEBONUS
code, please let me know! It should be able to work now 🙂
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oops. sorry lol i thought i copy and paste the code
oops. sorry lol i thought i copy and paste the code
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Re: oops. sorry lol i thought i copy and paste the code
Hi @peggy2010, No problem! Glad it works now 🙂
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Re: roguebonus. i even tried capital letters
It looks like some letters are switched around. Try typing in
ROUGEBONUS, this should work!
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Re: its still not working
Hi @peggy2010, Sorry to hear that! What is the code that you are typing
in?
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Why does this app/website suck??
This app won’t remember my card info even though I’ve typed it in like 4
times. I can’t seem to place my order which means I can’t get my
birthday reward. I guess I’ll just take my money to ulta.
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Re: Why does this app/website suck??
Hi @KatyMarq, If you continue to experience issues please let me know!
I'll be happy to take a further look into this error. Additionally, if
your Sephora APP is not up to date the information may not...
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Adding points after purchase
My husband bought me perfume yesterday and didn’t give them my phone
number for my points. Can i add points after purchase?
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Re: Adding points after purchase
Hi @diane2619, Please send me a private message with a copy of your
receipt and I will manually add your points to your Beauty Insider
account. Stay Gorgeous, Penelope
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Bad experience, order told to be canceled, but then shipped in one hour
I placed a order early today, and found the shipping address was set to
be the default one as soon as I place the order but too late to change
it. Then I want to call the customer service, but the ord...
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Re: Bad experience, order told to be canceled, but then shipped in one hour
Hi @YYZZZLan I'm sorry to hear about your experience. I will be happy to
look into this for you and send you a message with more information.
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How long does it take for out of stock items to get restocked?
I was wondering how long it takes sephora to restock items that are out
of stock?Specifically items that are 'online only', I've submitted the
email for alert when back in stock but I've been eyeing a...
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Re: How long does it take for out of stock items to get restocked?
The NARS Tryst Cheek palette went out of stock hours before this
weekend's sale went into effect. Is anyone able to tell me when it will
be back in stock? Thank you!
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Re: How long does it take for out of stock items to get restocked?
Hi @hannahharrison, At this time we don't have additional information on
restock dates. I recommend using our "stock notifications" feature to be
notified when this item is back in stock. Thank you! -Helen
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Re: How long does it take for out of stock items to get restocked?
Helen, thank you. I signed up for a restock email. I am crossing my
fingers for a restock sooner than later. Thank you. Hannah
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