Wrong Reward Sent

[0mtrunner0]

In all the holiday rush, I was excited to receive my Sephora order - a gift for me!  🙂

I was especially excited to see Gucci Bloom available as a reward, since Sephora introduced me to the scent but I'm not sure I want to commit to the full size yet. Unfortunately, I was sent the wrong VIB reward despite the right one being listed on the invoice. Sephora, I didn't want to blow 250 points on something I'll never use! Can I exchange or get the reward I ordered? 

[thatha]

They sent me the wrong color reward and I spent 2,500 points on it!!! I wanted almost 2 weeks for it to arrive and it’s 3 shades darker than my skin tone!! Even though it’s the right color on the invoice mail. 😳 IDK what to do now. 

[kevinbt]

Hi @thatha, I'm sorry to hear that! I am sending you a private message to help. 

Regards, 

Kevin

[keelybt]

Hi @0mtrunner0 So sorry to hear that you received the incorrect reward! If you still need help with this, please give us a call at 1-877-SEPHORA for immediate assistance.