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201,187 Posts
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Re: RE: Re: How do I remove expired credit cards from my account?
@sephogal please send me a PM with the following cards you like to
remove! I will remove them manually. Thank you.
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I'm A Insider but...
Iv'e logged in and am trying to use the BIBONUS code for my purchase but
says I have to be logged in. You guys do this stuff a lot. What's up?
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Re: I'm A Insider but...
Hi @NOPE2018, Please ensure that you are logged in and a Beauty Insider
to use the code BIBONUS. I will send you a PM shortly to assist you.
Best, Rebecca
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Can’t redeem birthday gift
I’m trying to redeem my birthday gift at checkout and it’s not showing!
Help!
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Re: Can’t redeem birthday gift
Hi @Anonymous As long as it is your birth month, your birthday gift
should show up at checkout. I will look into this for you and send you a
PM with more information.
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2 orders 0 samples
So I ordered twice during the VIB sale and i was really happy with the
purchases and sample choices i had for both my orders ... however i
wasnt home for a few days and i opened my boxes yesterday to ...
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Re: 2 orders 0 samples
Hi @lunamagdalena, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Rouge bonus 20% this weekend
I'm annoyed because I was just in Sephora yesterday..I wish someone
would have told me to wait until tomorrow (today) because rouge is
getting a bonus 20% off this weekend.
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Re: Rouge bonus 20% this weekend
Hi @taurusblazer, We're sorry to hear that! We don't have details on
in-store purchases and recommend contacting the store you visited
directly so that they can assist you with the 20% off. Thank you. -Helen
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Re: Rouge bonus 20% this weekend
Hi @taurusblazer, Please send me a private message with a copy of your
receipt for further assistance. Stay Gorgeous, Penelope
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Kat Von D Lock it Powder M54
Is Sephora discontinuing this product? Only a few color selections left
, all other shades say “no longer available “
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Re: Kat Von D Lock it Powder M54
Hi @EvieA, I apologize as we don't have further details on the restock
of the shades for the Kat Von D Lock It Powder Foundation. Please stay
tuned! Thank you. -Helen
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Canadian customer ordering US only items
Hey!I live in Canada but was wondering if I could order items available
only in the US (Drunk Elephant Babyfacial) to my friend who lives in the
US using my account. How would it work? I understand I ...
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Re: Canadian customer ordering US only items
Hi @HelenToDo, Yes, you will be able to use your CAD credit card at the
time of checkout on Sephora.com. Happy shopping! -Helen
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Missing item
I got my first package today, and it was missing 1 out of 2 items in it.
It says both products should be in the same package on the package slip.
I've been charged for both products and shipping plus ...
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Re: Missing item
Hi @taurusblazer, Sorry to hear that. I will send you a PM shortly to
assist you further. -Helen
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Unable to place order
I have been trying to make payments but the orders get cancelled and it
says unsuccessfull authorisationwhat is the fix?
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1 Reply
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Re: Unable to place order
Hi @Anonymous, I will send you a PM to assist you shortly. Thank you.
-Helen
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ONGOING ONGOING ISSUE!!! WHY ARE YOU ALL IGNORING ME?!?!?!?!
This is what I just got. Now I knew that beauty insider was getting
their 15% off. So there is no reason for me to have gone searching to
see what I (VIB) would get because we just had ours. BUT, a fr...
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Re: ONGOING ONGOING ISSUE!!! WHY ARE YOU ALL IGNORING ME?!?!?!?!
Hi @BeautyTinaFNP, I'm so sorry to hear you've been receiving Insider
emails instead of our VIB emails! Upon review, it appears that Helen may
have recently assisted you via private message and one of...
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1 Reply
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Package have not yet arrived
Hi, I have placed an order on November 3rd and it shipped November 8th
and I have not yet received my package. This is the longest I have to
wait for my package to arrive from Sephora, and the deliver...
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1 Reply
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Re: Package have not yet arrived
Hi @misskvee, I'm sorry to hear you haven't received your package! I'm
going to send you a PM to assist you further. Always, Danee
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Re: Loyalty program
Hi @MarissaJara21! The "Dollars Saved" amount includes savings from
discounts from seasonal promotions and various offers at Sephora stores
or on Sephora.com! For more information, please visit this l...
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Re: ?
Hi @karlyk1, It looks like the RITA HAZAN - Triple Threat Split End
Remedyis available for purchase. Here is the direct link
>https://seph.me/2K6Czlc. Thank you. - Helen
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Rouge code
With code: Enjoy or whatever I received from my Email. The discount does
not apply. Shows as expired. What can I do?
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Re: Rouge code
Hi @Luna617! As @quspork mentioned, the BIBONUS promotion code went live
at 12am PST! The code should now work 🙂 If you're having trouble with
the code, please give us a call at 1-877-SEPHORA (1-877-...
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Re: Rouge code
@Luna617 Sephora runs on Pacific Time, so the sale will start at
midnight PST, or 3 a.m. EST.
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Sephora Rouge Surprise Sale
Hi, I purchased a Dyson Airwrap last night and this morning, I just got
an email for the surprise sale. Is it possible to be refunded the
difference?
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Re: Sephora Rouge Surprise Sale
Hi @makeupandmoney, I will send you a PM to assist you shortly. Thank
you. -Helen
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On trac shipping review
Has anyone experienced significant delays with On Trac? Not sure why
Sephora continues to contract with this carrier given that they
consistently miss the two day delivery window with the $15 VIB ship...
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Re: On trac shipping review
Hi @dfee I'm so sorry for the delay! I see that you have been assisted
with this by phone. I appreciate your feedback and will share it with
the appropriate department for future consideration.
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On trac shipping review
✋🏼yes!! i made 2 orders, the second one is said to arrive tomorrow! and
my first order wont arrive until the 23rd, but I'm leaving for vacation
that same day and needed the items I purchased in my fi...
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Glitches w/the app
HELP! Anyone else experience any issues with the Sephora app sending
orders to the wrong address? I recently updated my default shipping
address andthen placed an order. Prior to placing the order I m...
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