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200,290 Posts
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Re: Can I use VIBBONUS in the upcoming VIB sale if my purchasing amount will pump me to Rouge mem...
Hi @Anonymous! Yes! If this ends up happening, please contact us at
1-877-SEPHORA (1-877-737-4672). We will be able to honor the discount
during the promo dates for you. Regards, Kevin
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RE: Re: Can I use VIBBONUS in the upcoming VIB sale if my purchasing amount will pump me to Rouge mem...
So if the purchase makes me a Rouge member, I’ll have to call up and get
the discount?
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Re: RE: Re: Can I use VIBBONUS in the upcoming VIB sale if my purchasing amount will pump me to Rouge mem...
The quickest way to do this would be to call. If you do reach VIB Rouge
status during the promotion, you can go ahead and place the orders
without the discount and, after your order ships, customer se...
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Re: RE: Re: Can I use VIBBONUS in the upcoming VIB sale if my purchasing amount will pump me to Rouge mem...
Two questions:Is there a limit to how many times or orders I can call in
to get the refund in this situation?What if I need to purchase an item
that is in store but not online? If the store cannot iss...
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Re: 2 weeks to receive Rouge order?
Hi @Fortyniner49, I will send you a private message you so that I can
look into this for you. Thanks! Best Wishes, Janean
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Re: 2 weeks to receive Rouge order?
Spoiler (Highlight to read)@JaneanBTUnidentified thank you so much, I
really appreciate your help 😊Unidentified thank you so much, I really
appreciate your help 😊
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Unsuccessful Authorization Order
I need HELP! I purchased my order on November 5th, and I checked the
order status today it says unsuccessful authorization order. I don't
know what happened, somebody please help me!!!!!!!!
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Re: Unsuccessful Authorization Order
Hi @Qimei, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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Where to find deluxe sample codes.
There used to be two different places (one called beauty offers) in the
Sephora app that lead to pages that listed the current codes for deluxe
samples. (Always has many more than emails)They both seem to have
disappeared. Where do I find them now?
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Re: Where to find deluxe sample codes.
Hi @carissacaroline, Under Beauty Offers in the main menu on the app is
where you can see all of the promotional codes that we have to offer.
Please let us know if you do not see this option. Thanks! Best Wishes,
Janean
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points
I forgot to give my beauty insider card at Sephora today and was
wondering if I could still get the points?
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Re: points
Hi @ItsMaya13, I will send you a private message so that I can further
assist you. Thanks! Best Wishes, Janean
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Unsuccessful Authorization Order
I need HELP!!!!!!!!!!!!!!!!! I purchased my order on November 5th, and I
checked the order status today it says unsuccessful authorization order.
I don't know what happened, somebody please help me!!!!!!!!
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cut down to 2 samples and now I got nothing in my order?
Very disappointing that even the 2 samples I am given were not in my
order. No Samples. Rethinking worrying about being a rouge member
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Re: cut down to 2 samples and now I got nothing in my order?
Hi @maudelynn13, I am so sorry that your samples were missing from your
order. I will send you a private message to help shortly. Warm regards,
Laurie
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Unsuccessful Authorization Order
I need HELP!!!!!!!!!!!!!!!!! I purchased my order on November 5th, and I
checked the order status today it says unsuccessful authorization order.
I don't know what happened, somebody please help me!!!!!!!!
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NARS Tryst
Does anyone know what happened to the nars tryst palette? I received a
notification it was back in stock and now it’s not showing up on the
Sephora site!?
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Re: NARS Tryst
Hi @madeup2day, It looks like this is not available anymore. Some may
have come back in stock but they are no longer on the site. -Mali
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Re: Hey, need help!
Hi @bingo4life, I changed your birthday to 11/30/18. Happy early
birthday! Best, Steph
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How to redeem 100.00
Hi, is there a such thing as redeeming my points for 100.00 while
shopping online for sephora? If so what are the steps to do so?
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Re: How to redeem 100.00
Hi @CHBeautyy, Redeeming points will not affect your status. You will
maintain Rouge as long as your spending is $1000 or more per calendar
year. I hope this clarifies! Best, Steph
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Re: How to redeem 100.00
Hi @maripoppins, Please continue to check back! We release them every
Tuesday and Thursdays! They are limited and will sell out quickly,
especially during the holiday season 🙂 Thanks! Best Wishes, Janean
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Re: How to redeem 100.00
Hi @CHBeautyy, A Rouge Reward is a $100 Reward that is available to
Rouge members in exchange for the redemption of 2,500 Beauty Insider
points, while supplies last. The Rouge Rewards are released in ...
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Re: How to redeem 100.00
Does my status of membership change if I redeemed my points for the
100.00 rouge card.
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I have over 2500 points and I never see the $100 trade in...
I have over 2500 points and I never see the $100 trade in offered no
matter when I check I am also rouge
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Unsuccessful Authorization - Please help
Hi, I've ordered a Christmas gift for my sister and there seems to be a
problem with the order. However the money has been blocked/transferred
and in my PayPal account it says: "This is a temporary au...
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Re: Unsuccessful Authorization - Please help
Hi @Anonymous, I am sorry to hear this. I will send you a PM for further
assistance. Best, Zakiya
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Help - Missing Items from 10/30 Order
I've never had this issue with online ordering from Sephora before but I
noticed 3 items were missing from my order during the first leg of the
VIB Rouge sale. I thought it would arrive in multiple sh...
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Re: Help - Missing Items from 10/30 Order
Hi @KTaira1, I am sorry to hear that your items were missing from your
package. I will send you a PM for further assistance. Best, Zakiya
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Kevyn Aucoin Nude POP Eyeshadow Palette
Could someone please tell me why this palette is not available on the
Canadian Sephora website? Was it ever available and just sold out?
Because it is available on the US site.
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Re: Kevyn Aucoin Nude POP Eyeshadow Palette
I emailed Customer Service because I really wanted to get this palette
during the sale and noticed it had disappeared from my loves just before
the sale.Unfortunately, they couldn't tell me if or when...
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Leaving Sephora for Ulta
I’m sick of the terrible rewards program at Sephora (among other things)
The other day at Ulta, I was able to cash in my points at the register.
It was so nice! I’d much rather turn my points into cas...
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Re: Leaving Sephora for Ulta
Hi @mbee719, I am very sorry to hear this and appreciate the feedback
you have provided as we are always trying to make improvements to our
Rewards Program. Please let us know if we can further assist you. Thank
you! Best Wishes, Janean
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20% off Rouge and VIB????
Very interesting. ROUGE received 20% off the past 2 weekends ending
November 5th. My sister, a VIB, is also getting 20% off THIS weekend
starting November 9th. What's with that? Rouge, the highest tie...
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RE: 20% off Rouge and VIB????
As a Rouge as well, I couldn’t agree more. But Sephora doesn’t give a F.
Go to Ulta
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