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201,101 Posts
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RE: Re: Dyson Airwrap Missing Parts
Wow! Was it sealed? I wonder if they’re re-selling items people have
returned
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Re: RE: Re: Dyson Airwrap Missing Parts
Yes, it was sealed and doesn’t look like anyone had messed with it. It’s
very weird.
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Re: RE: Re: Dyson Airwrap Missing Parts
Hi @TJNikita, I will send you a PM to assist you with this. Thank you!
Best, Rebecca
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ABH matte liquid lipstick in Dirty Rose
I purchased the above said item during the Rouge sale and have used it
once. I noticed a vague sour smell but I liked the color so much that I
didnt pay much attention to it. Today I tried to use it t...
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Re: ABH matte liquid lipstick in Dirty Rose
Hi @Gmmuibaby, I am sorry to hear that. For in-store purchases, I
recommend contacting the store directly. I will forward your feedback
regarding the smell of the product. I understand that can be dis...
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birthday gift return
Hi! a few weeks ago i picked up my birthday gift at my sephora early, i
opened it up when i got home and (i got the glam & glow bday gift) there
was only one tube in the box which was the moisturizer ...
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1 Reply
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Re: birthday gift return
Hi @elisenash, I will send you a PM to assist you with your birthday
gift. Best, Rebecca
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Missing samples/product
Did anybody else not receive their sample in their last order? I was
super excited because I’m trying to find better foundations and bother
recommended foundations!! I order the fenty foundation and p...
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Re: Missing samples
Hi @Anonymous, I am sorry to hear that your samples were missing from
your order. I will send you a PM to assist you with this. Best, Rebecca
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Change Shipping Address after placing order
Hi, I just placed the order, and noticed that forgot to mention my
apartment number. It is still in status placed, how can I modify my
order to add my apartment number?
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1 Reply
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Re: Change Shipping Address after placing order
Hi @Anonymous, I am sorry to hear this. I will send you a PM to assist
you further. Best, Rebecca
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Bizarre Concierge Experience
So I add a Beauty Offers promo to an order only to have it removed an
hour-ish later, got an “out of stock” email. A lot of the samples
included in the promo set I want are travel sizes of items I alr...
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Re: Bizarre Concierge Experience
@tinytinytiny Post this in the Customer Support group so that a mod is
sure to see it ❤️
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RE: Re: Bizarre Concierge Experience
@fieldsofclover thank you for the tip! I just posted over there instead
❤️
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Re: RE: Re: Bizarre Concierge Experience
Hi @tinytinytiny, I will send you a PM to assist you shortly. Thank you!
-Helen
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Flash Delays
I am writing to inquire what is going on with my Flash shipping. For the
second time in the past month my order was not delivered in the promised
time frame. The latest, my order ending in -555, was p...
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1 Reply
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Re: Flash Delays
Hi @melprz I'm so sorry for the delay! I will be happy to look into this
for you and will send you a message with more information.
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VIBBONUS not working
I became Rouge today, however I still have some products that I want to
buy, but th VIBBONUS discount doesn't work anymore. I got the message
"Must be logged into VIB account to redeem this offer. Cus...
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Re: VIBBONUS not working
Hi, You guys told me that If I want to do a second purchase just to do
it and you will refund me the difference once it shipped. I email you my
order and still haven't get any response. Can you please...
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1 Reply
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Re: VIBBONUS not working
Hi @Camsm, I apologize for the delay as I did not receive a reply from
you. I will send you a PM now to assist you with your order. Best,
Zakiya
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Re: VIBBONUS not working
I have the same issue, and I am VIB Rouge. They supposed to give us a
discount too...
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1 Reply
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Re: VIBBONUS not working
yes, I got an email with a ONE TIME use code, however I'm still mad,
everyone else can use the coupon unlimited times.
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Flash shipping
I signed up for flash shipping a couple months ago. But I just became a
Rouge member, which it seems offers the same 2 day shipping. Are there
any other differences between the two. Or should I cancel the free
shipping I signed up for ?
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1 Reply
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Re: Flash shipping
Hi @lexingtongirl. Congratulations on your recent upgrade! I will send
you a PM to assist you shortly. Thank you! -Helen
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Linking VIB card
How do I link my VIB card to my online account? It seems my card is not
linked with my email and I have no been receiving points towards my VIB
card when I make purchases Thanks!
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1 Reply
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My delivery is not there
Hi there!so I know it says to wait 3 days before contacting customer
service but my delivery is missing.Tracking updates say it was left at
front door and as I was not home I asked my mom to go pick i...
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1 Reply
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Re: My delivery is not there
Hi Tata24, Sorry to hear that! I will send you a PM shortly. Thank you.
-Helen
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Received someone else’s package
I thought my package arrived today, it was addressed to me and I got
email confirmation. I opened it up and it is someone else’s. I do not
have a way of printing a return label and sending this back. ...
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1 Reply
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Re: Received someone else’s package
Hi @nothingisworkin I'm so sorry to hear that you received the incorrect
order. I will send you a message to help.
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1 Reply
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Re: Received broken Natasha Denona eyeshadow
Hi @CoeyHung, I am sorry to see that your palette arrived damaged. I
will send you a PM to assist you with this. Best, Rebecca
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Unsuccesful authorization
Hi.i tried to buy different packages. first one gave me unsuccessful
authorization. same one goes to the other thing im buying. please help
me out.. thank you!
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1 Reply
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Re: Unsuccesful authorization
Hi @Sharcasm, I will send you a PM to assist you shortly. Thank you.
-Helen
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Broken item
Hi, I recieved my huda beauty gemstone obsession palette in the mail
today and it was completely shattered 🙁so I was just wondering if I
could exchange it for a new one ?
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1 Reply
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Re: Broken item
Hi @SandraR25, I'm sorry to hear that! I will send you a PM to assist
you shortly. Thank you. -Helen
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Bizarre Rouge Concierge Experirnce
(Also posted on Rouge board) So I add a Beauty Offers promo to an order
only to have it removed an hour-ish later, got an “out of stock” email.
A lot of the samplesincluded in the promo set I want are...
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0 Replies
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