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201,187 Posts
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Re: Glitches w/the app
Hi MAKY1, I will send you a PM shortly to assist you further. Thanks!
-Helen
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VIB Return
When returning an item that was purchased during the VIB sale, with
other items, how is the discount applied to the items? For example, I
purchased three items and will be returning one. Will I receiv...
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Re: VIB Return
Hi @nikkiikigai The items are each discounted 20%, so the refund should
be the price of the item, less 20% and plus any applicable sales tax.
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Re: Holiday bonus
Hi @abbasi7, Sephora.com runs on Pacific Standard Time. The BIBONUS
should be active now. Happy shopping! -Helen
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my play box this month
I just got a email to learn more about what I got in my box, well I
didn't get what it said I got. so I just wanted to know why?
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Re: my play box this month
Hi @CkayHarbin14, I'm sorry to hear the PLAY! items listed in your email
were different from the items you received! I'm going to send you a PM
to assist you further. Always, Danee
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Discount code not working
Hi, I am trying to use the Beauty Insider code for the discount but it
says it's expired? the code I tried using was BIBONUS. Thanks, Elma
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Re: Discount code not working
@ElmaNinan Sephora runs on Pacific Time, so the sale will start at
midnight PST, or 3 a.m. EST.
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Re: Discount code not working
Hi @ElmaNinan! I'm sorry for the trouble you were having with the
BIBONUS promotion code! In reviewing your account, it appears that you
may have recently spoken with one of our Call Center representa...
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Total purchases 2018
I made two purchases in October on the same day and gave my information
at checkout but this did not go towards my points/purchases. The points
issue has been resolved but I don’t think this has been ...
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Re: Total purchases 2018
Hi @jkate18, Regretfully, we're not able to update the year-to-date
spend reflecting your account, however, both of the purchases you made
will count towards your VIB/Rouge status! I'm going to look into this
then send you a PM 🙂 Always, Danee
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Beauty Insider Code not Working
Dear, I found code BIBONUS for BI is not working on website or phone
app. When will it be active? Thanks. Best,Edward
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Re: Beauty Insider Code not Working
Hi @Anonymous and @Ticka, The BIBONUS promotion code went live at 12am
PST! The code should now work 🙂 If you're having trouble with the code,
please give us a call at 1-877-SEPHORA (1-877-737-4672) ...
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Re: Beauty Insider Code not Working
@Anonymous @Ticka The sale will start at midnight Pacific Time.
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Beauty Insider Code not Working
Same here. What time of day should we expect the code to work?(I'm in
Canada) Best, Victoria
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Damaged product!
Just order the Peter Thomas Roth Get Drenched set and one of the
products exploded in the box! What should I do?
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Re: Damaged product!
Hi @heyhol, I'm sorry to see one of your items arrived damaged! I'm
going to send you a PM to help. Always, Danee
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Deleting Credit Card on app
I’m extremely confused. I added a new credit card and made it the
default one but it still won’t let me delete the other one. Help please!
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Re: Deleting Credit Card on app
Hi @Crystalsheha99, If you still having trouble with this, I recommend
deleting the card while on a laptop or desktop computer. If I can assist
you with anything else, please PM me. All my best, Megan
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Re: Deleting Credit Card on app
A year later and I’m having the same problem. Not sure why you can’t
delete a credit card through the app?
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VIBBONUS Code Not Working
Not sure what to do. Can't get the discount but I am logged in to my
account.
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Re: VIBBONUS Code Not Working
Hi @Anonymous, I'm sorry for the confusion! The Holiday Bonus Promotion
for our Insider members is held between Fri 11/16 – Mon 11/19 and the
promo code is BIBONUS. For more information, please visit ...
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Re: RE: VIBBONUS Code Not Working
Hi Becky496, Sorry for the confusion! I'm going to send you a PM in just
a moment. Always, Danee
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Re: RE: VIBBONUS Code Not Working
Hi @toasterz, In reviewing your account, it appears that your current
status is BI, not VIB. The Holiday Bonus Promotion for Insider members
is Fri 11/16 – Mon 11/19 and the promo code is BIBONUS. For...
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Re: RE: VIBBONUS Code Not Working
My code for BIBONUS isnt working either. It says the promo code is
expired.
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how do you return a brush that's used?
I just got a brush that I used with eye liner gel, but I really don't
like it. how do I return it with the gel on it? should I clean it or
just take it as it is?
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Re: how do you return a brush that's used?
Hi @ZSahar, I am sorry that this brush did not work out for you. The
item can be taken in as is. Please make sure that you have your invoice
or receipt so that we can process the refund or exchange successfully.
Thanks! Best Wishes, Janean
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Change Email!
My previous email got hacked so I’ve been trying to change my email on
all personal accounts. How can I change it here??
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Re: Change Email!
Hi @IsauraSaraii, I will send you a private message so that I can
further assist you. Thanks! Best Wishes, Janean
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Did not receive an order
Hello,my tracking number indicates that my order was delivered but I
haven’t received it. Can you assist please? thank you
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Re: Did not receive an order
Hi @Mary1524568, I'll take a look now, and I'll send you a private
message to help shortly! Best regards, Laurie
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