Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,110 Posts
Post | Hearts | Replies |
|---|---|---|
| 0 Hearts |
2 Replies
| |
|
i checked on time every teusdayand thursday and idont see...
i checked on time every teusdayand thursday and idont see any $100gc.
very disappointed
0
0
| 0 Hearts |
0 Replies
|
|
Re: is there a time it updates?
Hi @deathgoddess2u, yes it updates around 9:00am PST so be sure to check
around then. Thanks! Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: How do I link my Beauty Insider card to my online account??
Hi @Anonymous, While you will not be able to link your accounts on your
own, I am going to send you a message to help!
0
0
| 0 Hearts |
0 Replies
|
|
How do I find people on here?
I would like to share recommendations with my sister on the app. How do
I find her?
0
2
| 0 Hearts |
2 Replies
|
|
Re: How do I find people on here?
Hi @CalamityJayne, I don't believe we're able to search for users
through the Sephora App at this time. You should be able to search for
users on a desktop computer or the mobile browser > https://m.s...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Rouge Complimentary Makeovers
Hello Beauties! Does anyone know if the Rouge program has cancelled
complimentary makeovers? I can’t seem to find anything that addresses it
on the site.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Rouge Complimentary Makeovers
Hi @Kippi77, We do still over Custom Makeovers for our Rouge members,
they have been renamed to Makeup Deluxe: The Full-Face Makeovers. You
can book a Makeup Deluxe: The Full-Face Makeovers through yo...
1
1
| 1 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
Missing Samples
One of the main reasons I subscribed to flash shipping was the samples.
This is literally the 3rd time of my last few orders that came without
any at all. I always look forward to samples, that's how ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing Samples
Hi @ashglitched, I am sorry to hear that you did not receive your
samples. I will send you a PM for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Activate $35 shipping?
Dear Sephora CS team, I renewed my VIB status and was wondering how to
activate the $35 shipping option. I didn't receive any emails, any
package etc. like previous times I renewed. Thank you,PV
0
5
| 0 Hearts |
5 Replies
|
|
Re: Activate $35 shipping?
Hi @pocketvenus I'm sorry we missed your question. You should be able to
choose your Tier gift here> www.sephora.com/profile/BeautyInsider Please
send me a PM if it is not showing up for you or if you have difficulty
checking out with it.
1
3
| 1 Hearts |
3 Replies
|
|
Re: Activate $35 shipping?
Thank you @keelybt! The links works 🙂 Is this for a one-time use or can
it be used repeatedly?
0
2
| 0 Hearts |
2 Replies
|
| 1 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Re: Activate $35 shipping?
Still waiting to figure out how to activate the VIB $35-order free
shipping as I'd love to put in an order when a good promo shows up 🙂
Any assistance would mean a lot, @KatieBT @BrendaBT?
0
0
| 0 Hearts |
0 Replies
|
|
January Play! Box
I’m really confused because my online version showed my January box,
that I was excited about, but then I receive a completely different box.
1
6
| 1 Hearts |
6 Replies
|
|
Re: January Play! Box
Hi @Taylerraee and @bookwyrmm, I'm very sorry for the disappointment,
and thank you so much for sharing your feedback regarding the products
received in your Play! Box. We value your feedback, and I h...
1
4
| 1 Hearts |
4 Replies
|
|
@LaurieBT If this was the box we were supposed to receive...
@LaurieBT If this was the box we were supposed to receive, will our
Play! page be changed to reflect that? I just want a clean record on my
account of what I received for ease of future ordering.
0
1
| 0 Hearts |
1 Reply
|
|
Re: @LaurieBT If this was the box we were supposed to receive...
Hi @bookwyrmm, I believe you should be able to shop the products you
received in your box through the Play! page. I'll take a look further
and I'll send you a PM shortly. Thank you! Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: January Play! Box
@LaurieBTwill we be receiving the box that we were showed on our sephora
current box, or just stuck with the box that we received instead?
0
1
| 0 Hearts |
1 Reply
|
|
Re: January Play! Box
Hi @Taylerraee, I apologize if you did not receive the same products
from your preview. I'm happy to take a look to confirm what you should
have received in your box and I'll send you a PM shortly. Thank you!
Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
January Play! Box
Exact same thing happened to me! I posted in the Play! group about
it,but haven't heard from any mods. What bothers me the most is that now
ifI want to order a product I got once my sample is up, that product
won't be listed on my Play! page.
0
0
| 0 Hearts |
0 Replies
|
|
Play Box
Any updates on the January Play Box? I still haven’t received mine and
there isn’t any tracking information.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Play Box
Hi @saintteecee, We're sorry to hear that you have not received any
tracking updates for Play and we understand any frustration caused.
Please keep an eye out, as tracking information should be updati...
0
0
| 0 Hearts |
0 Replies
|
|
forgot email address? help?
I have a sephora beauty pass card but i forgot the email address i used
when i signed up. Is there any way i can find out my email address?
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Charged Twice
I placed an online order yesterday, the total being $202.70. I used two
gift cards, dropping it down by $95 to $107.70. I just got an alert in
the early hours of the morning saying an additional $18.2...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Charged Twice
Hi @ebrown168, I'm happy to look into this for you! I will PM you in
just a moment for more information.
0
0
| 0 Hearts |
0 Replies
|
|
Play Pass points not added
I shopped in store, and at the register, the cashier scanned my Dec 2018
play pass, but I never received my 50 points. I don't see it anywhere in
my history. Could this be retro-added to my account?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Play Pass points not added
Hi @Jenc17, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Missing order and missing 4 samples
I'm missing an order that was placed on the 17th and I recieved a
package with my last two orders, combined but no samples. I selected the
samples based on potential to purchase the full-sized product...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing order and missing 4 samples
Hi @Batgirl01, I'm sorry to hear this. I'm going to look into this
further and send you a PM shortly for assistance. Best, Steph
0
0
| 0 Hearts |
0 Replies
|
|
Samples
I consistently get shipments without the samples I chose. I regularly
find this with Nordstrom orders as well, but they don't have the focus
on cosmetics and customer service that Sephora does, so I g...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Samples
Hi @shayflygirl, Sorry to hear that. I will send you a PM to assist you
shortly. -Helen
0
0
| 0 Hearts |
0 Replies
|
|
I forgot my password
I recently applied for a Sephora beauty pass however I forgot the email
I used to apply it. I think one of the Sephora staff might have
accidentally enter my email wrongly. Could you pls tell me what ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I forgot my password
Hi @Anonymous, I will send you a PM to assist you shortly with this.
Additionally, I have edited your post as it is not recommended to post
personal information for your security. Thank you! -Helen
0
0
| 0 Hearts |
0 Replies
|
