My account is gone

[Marie716]

My account is gone my Sephora app tells me to make an account what is going on this has never happen3d before my point are gone my lists everything I have been a faithful customer for several years and this makes me very upset I had to sign in from my browser someone tell me what is going on

[RebeccaBT]

Hi @Marie716,

I apologize for the confusion. The system that tracks our Beauty Insider program points and subscriptions was down for a short time for maintenance. You should be able to view your account now. Points for any purchases made during the maintenance should be updated in your account within the next 48 hours. Thank you for your patience and understanding. 

Best,
Rebecca