January 2019 Play Pass

[wareagle0223]

Hi, On 1/18 I redeemed my January 2019 Play Pass while making an online purchase. My order confirmation showed that my pass was accepted. As of 1/22 the 50 points have not shown up on my BI point balance. I encountered this same exact situation back in November and had to contact CS to get it resolved. On the other hand, when I redeemed the December Play Pass in store, the 50 points showed up on my BI profile almost instantly. It seems like there might be a hiccup with the online redemption code in these past few months? Thanks for your help!

[kevinbt]

Hi @wareagle0223 - I'm sorry to hear that! I am sending you a private message to further assist. 

Regards, 

Kevin

[embr]

I was just going to post the exact same thing! I had the same issue with Dec and now Jan. Redeeming the play pass is the only reason I've made a trip to the Sephora store, and it's such a hassle to have to contact customer service every time!

[RebeccaBT]

Hi @embr,

I am sorry to hear about this. I am sending you a PM to assist you further. 

Best,

Rebecca