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200,424 Posts
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No samples in my online order
These two samples I choose are not in my mail box. I’m the VIB rouge and
I bought a lot in Sephora this year. That is soooo disappointing to see
that happened.
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Re: No samples in my online order
This has happened with both my most recent orders. It's already
disappointing that the samples went from 3 to 2, but now apparently it's
gone to 0.
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1 Reply
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Re: No samples in my online order
Hi @Araxie11, I am sorry to hear that you did not receive your samples.
If you have not been assisted already, please send me a PM and I will
assist you further. Best, Zakiya
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Re: No samples in my online order
Hi @LonaW, I'm very sorry to hear this! I'm going to send you a PM
shortly for assistance! Best, Steph
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cant see points
Hi,I have more than 2000 points on my VIB card, but I can't see them
online. Can you please link my account to my card? Thank you
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Re: cant see points
Hi @Anonymous, I'm going to look into this further and send you a PM
shortly for assistance! 😃 Best, Steph
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SEPHORA— do you actually care if so why are you still using FEDEX??!!
I just got off the phone the THIRD TIME with Fedex after their attempts
due to « incorrect address ». I am not going to repeat in detail what
hundred of Sephora members have cried out because just a s...
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Re: SEPHORA— do you actually care if so why are you still using FEDEX??!!
Hi @schen328, I am so sorry to hear that you are having trouble with
receiving your order. I will send you a PM for further assistance. Best,
Zakiya
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How to add points to Beauty Insider after purchase?
About a month ago I gave a friend a couple extra Sephora gift cards to
pick up some things for me and the total ended up coming to almost $100.
She forgot to give my email to the cashier, so I was won...
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Re: How to add points to Beauty Insider after purchase?
Hi @ella1881, I can assist you with adding your points. Please provide
me with your registered email address and a clear photo of your full
receipt. Thanks! Best, Zakiya
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Re: How to add points to Beauty Insider after purchase?
Hi @ella1881, I will send you a PM for further assistance with your
points. Best, Zakiya
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Lost perfume sampler voucher. Please help
Hi I recently bought a perfume sampler from Sephora but unfortunately
misplaced the voucher that came along to get a free full size. Could you
please let me know if there is a way to redeem it? I hate to see $65 go
waste 😞 Thanks for the help Ana
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Re: Lost perfume sampler voucher. Please help
Hi @AnnaGal, I am sorry to hear that you misplaced your fragrance
voucher. I suggest that you contact your local store to see if they can
assist you further. Typically you do need the voucher to redee...
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Re: Lost perfume sampler voucher. Please help
Hi @AnnaGal, I am sorry to hear that you misplaced your fragrance
voucher. I suggest that you contact your local store to see if they can
assist you further. Typically you do need the voucher to redee...
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Re: Points with gift cards
Hi @ali2213 You receive points when you use the gift cards to purchase
merchandise.
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Orders missing samples?
I recently placed two separate orders and when they arrived both were
missing a sample. This seems to happen often, unfortunately! I selected
two samples for each order and only received one with each.
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Re: Orders missing samples?
Hi @smugthug, I'm so sorry to hear about this! I'm going to send you a
PM to assist you. Always, Danee
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Rookie and all the other badges, please explain
I’m seeing so many different designations in profiles as Rookie and
other things next to profile names and I have no idea what they mean.
Can you give a list of all the designated terms and how one ac...
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Re: Rookie and all the other badges, please explain
Hi @MidnightDreamer, The Community badges (Rookie, Go-Getter,
Rising-Star, and Boss) will change depending on how much a user
interacts with the Beauty Insider Community. This includes a user's
activi...
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1 Reply
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Re: Rookie and all the other badges, please explain
Hi @cjp2, A MOD badge are for moderators. We moderate community to make
sure everyone are following the guidelines and answer any Customer
Service related questions and Beauty Advise! Please feel free...
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Switching countries
Hello,I recently moved from Canada to US and I’m wondering if I can use
my Sephora membership card & points (that I collected while shopping in
Canada) in the US? Can my card be switched over from Canada to US?
Thanks.
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Re: Switching countries
Hi @Anonymous, Yes, your account and points will still work when
shopping in the US! You should have problem shopping in-store as well,
just simply provide your Beauty Insider information at the time of your
purchase! 🙂 -Helen
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Viseart pallettes coming in broken/unglued??
Did anyone else have this issue? i ordered these pallettes during the
sale and for my neutral mattes one, the pans are so wiggly almost all of
them just slip out of the pallette! As well as the bridal...
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Re: Viseart pallettes coming in broken/unglued??
Hi @Nutellabot, We're very sorry to hear this! If you have not been
assisted, please feel free to send me a PM. Thank you, Steph
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Re: Viseart pallettes coming in broken/unglued??
Hi @Nutellabot, Sorry to hear that. I will send you a PM shortly to
assist. -Helen
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Tier Celebration Gift
I become VIB on 11/18/2018. Am I eligible to choose the tier celebration
gift? Because when I click to pick my gift, it goes to the beauty
insider page again.
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Re: Tier Celebration Gift
Hi @Anonymous, If you became VIB on 11/18/2018, then the VIB Welcome
Offer would have been emailed to you within 24 hours of your qualifying
purchase. 🙂 Once you re-qualify for VIB (by spending $350 ...
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Re: Tier Celebration Gift
I also became ROUGE on 12/31/18 and i never received anything about the
tier gift...
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Re: Tier Celebration Gift
Hi @SKristin, The Rouge gifts are currently unavailable and we apologize
for any inconvenience caused. We will keep our clients posted once the
tier gifts are available again. Thank you for your patience! Best, Steph
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I also qualified for VIB in November of last year and don...
I also qualified for VIB in November of last year and don't recall ever
getting an email about a tier gift.
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Re: I also qualified for VIB in November of last year and don...
Hi @KyraMarie123, I am sorry to hear this! If you have not redeemed your
gift you can do so within the Rewards Bazaar. If you need any further
assistance please feel free to send me a PM. Best, Zakiya
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RE: Re: Tier Celebration Gift
What if you never received an email to choose your celebration gift? I
qualified for rouge on 12/29. I got an email that says congratulations!
Welcome to rouge. But there was nothing about redeeming a...
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Re: RE: Re: Tier Celebration Gift
Hi @dayna3729, I can confirm that your points are still in your Beauty
Bank. Our site is undergoing maintenance and your Beauty Bank should be
updated tomorrow. Also, you should be able to redeem your...
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