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200,361 Posts
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Re: forgot to add samples to my order :(
oki, will be waiting for an update from your partthanks for the fast
response xx
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Missing main item from purchase
I ordered Kat Von Ds Lock it Foundation Kit after running out of my
favorite foundation and when I open my package the actual foundation is
nowhere to be seen. I received the Play box i had a promo fo...
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Re: Missing main item from purchase
Hi @EstefaniaS, I am so sorry to hear this. I will send you a PM to
assist you further! Best, Rebecca
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Re: Missing main item from purchase
I replied to your PM however someone your customer service agent has
made this even more of an inconvenience by sending the wrong shade even
though i specified my shade as directed
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Re: Missing main item from purchase
Hi @Anonymous, I'm sorry to hear this! I'll send you a private message
shortly to assist further. Best regards, Laurie
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$100 Reward
Is anyone having luck redeeming the $100.00 when the rewards drop? I've
only seen it once when it was initially released but I have not seen it
in my rewards bazaar since then and I check right when it drops.
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Re: $100 Reward
Hi @jessicabb, I am sorry you've had trouble redeeming a Rouge Reward.
New Rouge Rewards are released every Tuesday and Thursday around 9 AM,
PST. I recommend continuing to check back then! Thank you! Best, Rebecca
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Re: $100 Reward
The fact that you are trying to create scarcity and force your best
customers to keep checking back to see when the reward "drops" is utter
nonsense. It is a very obvious attempt to have us continuing...
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Re: Sephorah Party
Hi @Sunsandandwaves, if you select the Makeup Deluxe: The Full Face
Makeover as your celebration tier gift then you will receive an
additional 4 vouchers that can be shared with friends. I hope that this
clarifies. Best, Zakiya
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Re: rogue status gift
Hi @peggy2010, Rouge clients can receive free makeovers until the end of
2019. I hope that this clarifies. Best, Zakiya
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Store credit for in-store purchase - why and what do I do now?
Hi, Today I had my husband return some New Year's gifts to Sephora
store; it was a in-store purchase, obviously within 60 days from
purchase, and I'm pretty sure used up all my gift cards for original...
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Re: Store credit for in-store purchase - why and what do I do now?
Hi @Anonymous I'm sorry for the confusion with your return. I will send
you a PM for more information.
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Why do "Special Guests" exist at Sephora?
Hey guys. I'm just curious to see if you have ever run into someone at a
Sephora with "Special Guest" as their name tag? I've encountered Brand
Ambassador types, and they're usually very cool to talk ...
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Re: Why do "Special Guests" exist at Sephora?
Hi @Aurora0073, Thank you for your inquiry! I'm sorry to hear about this
store experience, and I'm not completely sure who this special guest
was. I will forward your feedback to the appropriate team,...
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Help with my skin tone on my play profile. I called in to get it changed. They said cancel then make a new play which I did .
I still can’t change my play color iq. It’s all wrong so so wrong. I’m
more yellow or olive light skin toned toned especially now as the
luekemia progresses. It’s terminal . I am using Deanville In Na...
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Re: Help with my skin tone on my play profile. I called in to get it changed. They said cancel th...
Hi @Anonymous, You can customize your Play! Profile here:
https://seph.me/2FJSeb2 You can update this anytime by clicking
"customize profile" on the main Play! Page. If you have a ColorIQ number
saved...
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Missing samples every time I order
Hello, I’m writing to inquire about the samples that were supposed to
receive (and pick out), when we order online. The last orders I’ve had
had had no samples in them, even though I pick them out specifically. I
appreciate your help in this matter.
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Missing samples every time I order
Best of luck to you! Literally hundreds of us have this problem with
every single order, and Sephora does not care, nor do they fix the
problem
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Re: Missing samples every time I order
@CitizenApe We appreciate this feedback. We will forward this feedback
to our Distribution Center so we can make improvements in the future.
Thank you!
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Re: Missing samples every time I order
Hi @Midgie17, I am so sorry to hear this. I will send you a PM shortly
to assist you further. Best, Rebecca
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Samples AGAIN missing from my order
I have placed several online orders with Sephora and each and every time
I get my order in the mail it is missing samples completely. I have
contacted customer service in the past with no help. I even...
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Re: Samples AGAIN missing from my order
I also often receive 0-1 samples in online orders and even had a
purchased item missing once. I don't want a DM, I'm just here to back
this thread and that it happens way too often. I used to shop at ...
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Re: Samples AGAIN missing from my order
It has happened to me so often, nearly every order. And I would
understand if something was out and simply swapped a different sample -
but they're just GONE. I'm so done. Contacting support is a whol...
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Re: Samples AGAIN missing from my order
Hi @wickedPretty, I am sorry to hear that you did not receive your
samples and I understand your frustration. I will send you a PM for
further assistance. Best, Zakiya
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1 Reply
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Re: Samples AGAIN missing from my order
ZakiyaBT has been amazing. I feel heard, I feel like this issue is being
taken seriously, and I feel valued. ZakiyaBT was very polite, patient,
and understanding even as I gave what is probably my mos...
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RE: Samples AGAIN missing from my order
This also happened to me twice now and it’s really frustrating.
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Re: RE: Samples AGAIN missing from my order
@KBeautylover1 + @alisha1130, I'll send you both PM's as well. -Mali
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I just had an order come in today and it was missing the...
I just had an order come in today and it was missing the all the samples
too! It seems alot of people are experiencing this. Very frustrating,
why bother offering it if Sephora isn't going to follow t...
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That's hilarious... we've all received the same response...
That's hilarious... we've all received the same response from Sephora
and nothing gets resolved. Go on, send her a PM. I guarantee she will
not get an even remotely satisfactory result.
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SKINGLOW code not working?
Hi - says you must purchase at least $25 - I have $59 in my cart.
Skinglow code isn't working. Anyone know why?
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Re: SKINGLOW code not working?
Hi @Jkcrick09, I was able to redeem the, "SKINGLOW" promotion on my end.
Please sign out and back into your account and clear your cookies and
history, as this may fix the issue. Please feel free to s...
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Why did they take away 2day shipping from rogue?
Why did they take away some of the benefits of being rouge? Now you get
free shipping instead of two day shipping, but it used to be free
shipping for everyone. This is bogus along with some of the ot...
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Re: Why did they take away 2day shipping from rogue?
Hi @SamanthaGooldy, You can still select free FLASH shipping as your
celebration gift or Rouge clients can receive free shipping with no
minimum purchase amount. I hope that this clarifies. Best, Zakiya
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rewards bazaar caudalie selection cancelled as out of stock but is still listed as in stock?
title explains it. at noon, I placed an order and selected the caudalie
vinoperfect serum. just received notification that it was out of stock
and cancelled from my order. however, I just checked and ...
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Re: rewards bazaar caudalie selection cancelled as out of stock but is still listed as in stock?
Hi @MidAtlanticGirl, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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