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200,404 Posts
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Re: Didn’t get my birthday 250 points
Hi @gulyuza, This post has been moved to the Customer Support group.
I'll take a look further and I'll send you a private message to help
shortly! Best regards, Laurie
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Re: Didn’t get my birthday 250 points
@gulyuza I would call customer service for a quicker response
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Changing Shipping address
I’m having trouble finding where to change the shipping address on one
of my orders, help would be appreciated.
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Re: Changing Shipping address
Hi @Anonymous, I will send you a private message so that I can further
assist you. Thanks! Best Wishes, Janean
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Not a question, but a thank you!!
I recently had an issue with something and within minutes of asking for
help, on this support group, I got a reply and private message. The
issue was fixed in that one email. This was on a Sunday even...
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Re: Not a question, but a thank you!!
Hi @Redz420, I am very sorry for the delayed response and thank you for
sharing your experience with me! I will be sharing this with the
appropriate department so they are aware. Thanks again for reaching out!
Best Wishes, Janean
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Rouge welcome kit
Hi, after I became a Rouge, on the first order I made I didn't receive
the welcome kit(even though I added it in my cart). Then I made multiple
online orders after but never received the Rouge welcome kit. Why?
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Re: Rouge welcome kit
Hi @Kaiu, I'll take a look further and I'll send you a private message
to help shortly! Best regards, Laurie
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event
I booked an facial event in sephora on 20 th Feb 2019.in description it
mentions that I need to buy something until 70 $.so I need to buy
something on same day of my event or can i buy in advance and ...
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Re: event
Hi @aadyaaai, Generally, the purchase will need to be made in-store at
the time of the service. For specific inquiries regarding the event or
service, please contact the Sephora store that you'll be visiting
directly. Thank you! Best regards, Laurie
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held in warehouse
On my order status it says that my package is held in warehouse and to
call. Does that mean my package won’t get delivered or it’s going to
take longer to ship
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Re: held in warehouse
Hi @blushycheeks, I am very sorry for the delayed response. It appears
that your order was delivered on the 1st of February. Please let me know
if you did not receive it. Thanks! Best Wishes, Janean
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Did not get the samples I wanted
I'm a bit frustrated because I did not get the two free samples I
selected... I am trying to get on a better skin care regimen sans
foundation, so the two samples I ordered were intentionally not foun...
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Re: Did not get the samples I wanted
Hi @Kitkately, I'm sorry to hear you received the incorrect samples in
your online order! Please note, substitutions will be made for
out-of-stock samples. I'm going to send you a PM to assist you further.
Always, Danee
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Re: help
Hi @Anonymous, Regretfully, we do not currently offer in-store pickup.
Additionally, we are unable to ship online orders to our Sephora stores.
I'm sorry about that! Always, Danee
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Merging giftcards
i currently have 3 sephora gift cards totaling about 25 dollars and i
want to know if there was a way to merge them all into one place
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Re: Merging giftcards
Hi @Anonymous, I can assist you with this! I'll send you a PM. Always,
Danee
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With the new promo stacking feature, can $100 Rouge Rewards be redeemed alongside discount codes or gift with purchase?
I’m thinking of waiting for a sale or for a good gift with purchase to
use my Rouge reward but can I??!
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Re: With the new promo stacking feature, can $100 Rouge Rewards be redeemed alongside discount co...
Hi Arkrein, You can find more information about combining promos with
your Rouge Reward here>
https://community.sephora.com/t5/Customer-Support/FAQs-on-Combining-Promotion-Codes/m-p/4452774
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Disappointed with Play
I left Ipsy about 6 months ago to join Sephora Play. I even convinced 2
of my friends to do the same because Sephora Play had to be waaaay
better, right? Well, I've been disappointed honestly. I don't...
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Re: Disappointed with Play
Hi @carebear9577, I'm sorry you've been disappointed in our PLAY!
Subscription and thank you for taking the time to share your feedback
with us! I will forward this to our PLAY! Team so they can take ...
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Deleting a review
Hi, I was wondering if I can delete a review of the Fenty Pro Filtr
foundation. I made the review when the foundation was just launched and
now, I wear a completely different shade and I’ve worn it more and have
a better experience with the product.
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Re: Deleting a review
Hi @meljoh! Sure thing! I will go ahead and remove your review for you!
Please allow 24 hours for it to come off of the site completely. Cheers!
Kevin
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Order Cancellation?
I just placed an order (like 10 mins ago) through an accidental click of
my thumb and would really like to cancel it. I’ve emailed customer
service but I don’t know whether they will be helpful in the matter. Any
advice on this issue?
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Re: Order Cancellation?
Hi @GiaValerie I see that you have now been assisted with this by email.
Please send me a PM if you have any additional questions.
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Re: Order Cancellation?
@GiaValerie Chances are they might not be able to cancel it and you
would just have to take your order in store to return it or send it back
for a refund. Try calling customer service and see what they can do for
you.
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Not happy
The app won’t let me sign in anymore. It tells me to use the home button
option but won’t sign in. Then it tells me to enter my email and
password and I still can’t sign in. It’s bad enough that I sti...
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Re: Not happy
And yes, I called the hotline, but it was completely unuseful. I was
told to wait 12 hours before I used the $100 and my app was even worse.
I even tried the website and redownloaded the app. Now not ...
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Re: Not happy
Hi @divaknits, I'm sorry to hear that! I am going to send you a private
message to further assist. I will need to retrieve some specifics of the
device you are using and I can send this over to our IT...
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No free samples?
In my last order, it was not only split up into multiple boxes but I
never got the free samples that were suppose to come with the order. I
understand they are free, but I was testing out the bite lip...
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Re: No free samples?
Hi @LondonCarpenter, I'm sorry to hear that! I am sending you a private
message to further assist. Regards, Kevin
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Re: No free samples?
My order from last week, arrived yesterday (2/1), did not have a single
sample inside. Not even one substitution.It came from the Abderdeen,MD
warehouse. Last year, 60% of my orders had no samples, th...
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No free samples?
You asked how common it is to not receive samples. From my experience
and from reading others past comments concerning this, I'd say it's not
uncommon to occasionally not receive any samples. I receiv...
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Question
Hi all! First time bought stuff off Sephora. Was excited for the samples
I had selected with what I had purchased. Package came, but got samples
I had not selected at all?! Huh? Can someone explain it...
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Re: Question
Hi @RED9215! I'm sorry to hear that! Sometimes the free samples selected
can be substituted if out of stock when your order is being packaged. I
apologize for any inconvenience! Regards, Kevin
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Re: Question
The brush I ordered arrived in a huge box, and NO samples. None. My
order was processed by the Aberdeen,MD warehouse. I was rewarded points
for the issue but I really would've preferred the samples I ...
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service in store
I have an appointment for a service in a Sephora store scheduled for
8:30am, but the store itself doesn’t open until 9:30am. Is that common?
Has anyone experienced this before? Thanks!
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