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200,896 Posts
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Shipping delays US
One of the perks of sephora AND being a rouge member WAS the fast
shipping. Now you have to "buy" fast 2 day shipping with points or pay
$15 a year for it. I spend an ungodly amount of money with Seph...
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Re: Shipping delays US
Hi @divajenn, I am so sorry to hear this. I will look into this and send
you a PM shortly. Thank you! Best, Rebecca
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Didn't get any samples with my order :-(
Is there a reason why I am not getting my free samples with my orders?
Recently there have been 2 orders where I received no free samples and 1
order I received 1 sample.
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Re: Didn't get any samples with my order :-(
Hi @jennifermleach, I am so sorry to hear this. I will send you a PM
shortly to assist you. Thank you! Best, Rebecca
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Foundation error.
I have previously purchased two foundations online. And after using them
once they just aren’t a perfect match to my skin color is there a way i
can return for a color change or in-store credit if i no longer have my
receipt. Thanks !
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Re: RE: Foundation error.
No, you don't need the box. If you no longer have the original order
summary, you can print a copy from your online account.
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Re: Foundation error.
Hi @yesitsmeleee They can be mailed back to us within 90 days of
purchase or returned/exchanged in your nearest store.
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Missing my cheek Palette
HiI just unbox my parcel (Order no. #), but I only find my samples in my
parcel, I cannot find my CLINIQUE Cheek Pop™ On-The-Glow Trio Palette
?_?Are the warehouse staff missing to put the palette in ...
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Re: Missing my cheek Palette
Hi @CoeyHung, I'm sorry to hear your palette was missing from your
package! I'll send you a PM to help. Always, Danee
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Can Sephora in Houston pay with Apple Pay at store?
Can Sephora in Houston pay with Apple Pay at store?
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Re: Can Sephora in Houston pay with Apple Pay at store?
Hi @schemii, I recommend contacting the Sephora store, prior to your
visit, to check if they accept Apple Pay! Thanks! Always, Danee
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MUFE discount not applying in cart
I have 2 Artist Color Eye Shadows and 3 Artist Face Color items in my
cart and I'm not seeing any of the applicable discounts applied.
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Re: MUFE discount not applying in cart
Hi @boriskarla I see that you have now been assisted with this by phone.
Please send me a PM if you have any additional questions.
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unsuccessful authorization
I need to make a make-up purchase in the two unsuccessful attempts of
authorization, I need you to solve it urgently.
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Re: unsuccessful authorization
Hi @Anonymous I will look into this for you and PM you with more
information.
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I’m looking for Anastasia contour palette refill.
I’m looking for vanilla & banana. As they changed names or are they just
gone?? Thanks for your help. Ariane
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Re: I’m looking for Anastasia contour palette refill.
Hi @arianedb1 Unfortunately, those have been discontinued, so they will
not be restocked online.
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$25 on app, $35 in email
FYI this promo is showing $25 purchase but it’s supposed to be $35. When
you add $25 worth merch window will pop up saying you don’t have enough
products in your cart to qualify
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Re: $25 on app, $35 in email
Hi @PinkStarburst Thanks for bringing this to our attention. I will
forward this to the appropriate department to be updated.
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Three orders in a row CANCELED because "item is out of stock."
My last three orders have been canceled few days after I made them. Each
time the reason was the same - item out of stock. Whenever I made those
orders they were in-stock on Sephora's website. To make...
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Re: Three orders in a row CANCELED because "item is out of stock."
Hi @Missmonaya I'm so sorry to hear that! I see that you have now been
assisted with this by phone. If you have additional questions please
send me a PM.
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FLASH subscription was cancelled without notice?
I enrolled in the FLASH 2 day shipping at the beginning of this year but
I noticed yesterday the flash wasn’t an option when checking out. I
checked my status and it showed the date I enrolled (1/01/1...
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Re: FLASH subscription was cancelled without notice?
same thing happened to me! my memebership was also cancelled on that
same date (2/17/2019).
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Re: FLASH subscription was cancelled without notice?
@liviar Sorry for the confusion! Flash is now one of the options for
your Rouge Tier Celebration Gift. If you haven't chosen your gift based
on your 2018 status yet, you can add it from the Rewards Ba...
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Re: FLASH subscription was cancelled without notice?
Hi @almita21, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Re: FLASH subscription was cancelled without notice?
Yes same! Any idea if this is a policy change or just a mistake?
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Rouge Shipping I'm very confused.....
Hello, when I placed my order it was showing I was going to have
standard shipping, it was apparently not available any longer as a Rouge
perk. So, I went in and purchased it for $15 so I could get th...
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Re: Rouge Shipping I'm very confused.....
Hi @mj65, I'll take a look at your order and I'll send you a private
message to help shortly. 🙂 Please note that your tracking number was
removed for security purposes, and we do not recommend sharin...
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Whats going on with the shipment center?
Hi. I have a flash two day membership and my current order will be
arriving 5-6 days after my order date. My past few orders also have been
missing samples(which is in part why I order products here)....
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Re: Whats going on with the shipment center?
Hi @kwinslow, I'm sorry to hear this! I'll take a look at your order in
more detail, and I'll send you a private message to help shortly! Best,
Laurie
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I want to cancel my order
I just ordered something and realized it was the wrong address, how do I
cancel it?
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Re: I want to cancel my order
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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free samples
who's tired of not receiving their free samples I know I am feeling
frustrated with Sephora
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Re: free samples
Same here. My last FOUR orders contained NO free samples. I made a
complaint and received an apology (but no samples). The reason I began
ordering from Sephora was because of the free samples. Fell like I've
been conned. I'm done.
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Re: free samples
This thread has been moved to the Customer Support group. Hi
@MadisonWilder, I'm sorry that you have not received your samples in
recent orders! I'll take a look further and I'll send you a private
message to help shortly. Best, Laurie
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Re: free samples
Hi @mishyboo and @mule205, I'm so sorry that your samples have not been
included! Please send me a private message with your order number(s) for
assistance. - Laurie
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