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Post in Customer Support
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Missmonaya
NEWCOMER IV Rouge
‎02-24-2019 08:35 PM
‎02-24-2019 08:35 PM

Three orders in a row CANCELED because "item is out of stock."

My last three orders have been canceled few days after I made them. Each time the reason was the same - item out of stock. Whenever I made those orders they were in-stock on Sephora's website. To make it worse, none of those items are available in my local Sephora store... What is happening Sephora? This is really bad business. 

 

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keelybt
MOD Rouge
‎02-25-2019 08:08 AM
‎02-25-2019 08:08 AM

Re: Three orders in a row CANCELED because "item is out of stock."

Hi @Missmonaya I'm so sorry to hear that! I see that you have now been assisted with this by phone. If you have additional questions please send me a PM. 

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