Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

FLASH subscription was cancelled without notice?

I enrolled in the FLASH 2 day shipping at the beginning of this year but I noticed yesterday the flash wasn’t an option when checking out. I checked my status and it showed the date I enrolled (1/01/19) and also showed my subscription ended (2/17/19). I don’t recall ending my subscription so I thought it might be a glitch but it is still showing it has ended. I also tried adding it to my cart when I checkout but I get an error message saying that I am not allowed to enroll to FLASH?

Re: FLASH subscription was cancelled without notice?

same thing happened to me! my memebership was also cancelled on that same date (2/17/2019).

6F20BFC0-3704-4EB0-A173-3F7AB50E3645.png

 

Re: FLASH subscription was cancelled without notice?

@liviar Sorry for the confusion! Flash is now one of the options for your Rouge Tier Celebration Gift. If you haven't chosen your gift based on your 2018 status yet, you can add it from the Rewards Bazaar. If you have any other questions, please send me a PM.

Re: FLASH subscription was cancelled without notice?

Hi @almita21,

 

I am sorry to hear this! I will send you a PM for further assistance. 

 

Best,

Zakiya

Re: FLASH subscription was cancelled without notice?

Yes same!  Any idea if this is a policy change or just a mistake?

Conversation Stats
  • 4 replies
  • 314 views
  • 1 Hearts Given
  • 5 Contributors
Photos2
  • 6F20BFC0-3704-4EB0-A173-3F7AB50E3645.png
testing