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200,649 Posts
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Re: Dr. Gross beauty offer not as advertised... :/
Same here. I also only got 3 peels and 6 moisturizer samples.
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RE: Dr. Gross beauty offer not as advertised... :/
I’m having the same situation! Can someone assist us for the
miscommunication. 😭
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How do you know what color foundations after chemo.? my skin has really changed. I hv just been buying at wmart I m embarrassed to say.
The perfect color n look younger....
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How can I link my VIB card to my online account?
I have a card opened in store and now I want to link it to my online
account, so that I could use the points I previously got in store. How
should I do that?
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Re: How can I link my VIB card to my online account?
I need help wiz that too! Can someone dm me the link? Thx!!
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Re: How can I link my VIB card to my online account?
Hi @Anonymous, I apologize for any confusion! There is not a link,
however our customer support teams can help clients with this. 🙂 I will
send you a private message shortly to help with your accounts. Best
regards, Laurie
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Re: How can I link my VIB card to my online account?
Hi @MustangAll99, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Re: How can I link my VIB card to my online account?
Hi @Anonymous, I'll send you a private message in just a moment to
request your registered email address, Beauty Insider card number and
10-digit phone number so I may assist with linking your accounts. 🙂
Thank you! Best regards, Laurie
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Re: How can I link my VIB card to my online account?
Hi @lindsaykcoll, I'll send you a PM to assist you. 😉 -Mali
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Re: How can I link my VIB card to my online account?
Hi @Anonymous, I will send you a PM shortly to assist you with linking
your accounts. Best, Zakiya
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Re: How can I link my VIB card to my online account?
hi can you please help me with this as well?
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Re: How can I link my VIB card to my online account?
Hi @Anonymous! I can help. I am sending you a PM with more info. Cheers!
Kevin
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Why are we having this issue with samples AGAIN?
A huge reason I have continued to shop with Sephora despite living at
least 30 minutes away from the closest Sephora is the perks of the
experience. I make sure and reach ROGUE because of the bonuses ...
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Re: Why are we having this issue with samples AGAIN?
Hi @deemishl, I am so sorry for the issue regarding samples with your
orders and appreciate you for sharing feedback with us. I know that
samples are an exciting addition to your orders and I will sha...
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Re: Account frozen
Hi @marilynroman05, I am sorry to hear this! I will take a look further
and I will send you a private message to help shortly. Best regards,
Laurie
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Return to main store
I have two things I need to return. I purchased one from the main store
and one from JCPenny Sephora. Can I return them both to my main store or
will I need to return where I purchased them? Thanks!
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Re: Return to main store
Hi @BilliePatterson! You should have no trouble returning both items to
your free-standing store location! If a JCPenney credit card was used to
make the purchase, however, you will be refunded in the...
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play pass points OR beauty offer?
i just placed an order and wanted to redeem the 50 points from a play
box I purchased last week but I also wanted the beauty offer BRANDNEW.
Can I only do one or the other? My purchase was +$85 so it ...
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Re: play pass points OR beauty offer?
Hi @Anonymous! The Play! Pass can be combined with other promotions.
Sorry for the confusion! Best, Kevin
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hi @kevinbt it's still not allowing me to use more than o...
hi @kevinbt it's still not allowing me to use more than one promo code.
I have $50 in the cart and this is what happens when I try to use a
second promo code. Will someone be able to add the 50 points...
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Re: hi @kevinbt it's still not allowing me to use more than o...
@Anonymous I will send you a PM to assist you further!
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No refund...
I returned two separate orders on the same day and usually Sephora sends
an email return confirmation. But I never got one and when I check my
recent orders it only shows a return for one instead of both.
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Re: No refund...
Hi @pixie4life! I can help with that! I am sending you a private message
to further assist. Regards, Kevin
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Rouge shipping benefit???!
So is anyone else experiencing issues with receiving packages? I am
Rouge status and Sephora touts 3 day free shipping for Rouge members. I
have yet to see this happen. Last order, the box was smashed...
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Re: Rouge shipping benefit???!
Hi @tmac4, I'm sorry to hear about your experience with your recent
order! I'm going to send you a PM to assist you further. Always, Danee
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RE: Re: Rouge shipping benefit???!
I never received a message AND my orders still take over a week!
Beautylish can deliver in 2-3 days always and I don’t have a “status”
with them.
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Re: RE: Re: Rouge shipping benefit???!
Hello @tmac4 - I'm sorry to hear that! I am sending you a private
message to help. Best, Kevin
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Gift Cards to Mobile App
On the Sephora website itself, it says that gift cards can be saved to
the Sephora App. But for some reason, I cannot find the option to do so
with the e-giftcards I have. Is this only an option with ...
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Re: Gift Cards to Mobile App
Hi @DLee90, Regretfully, Gift Cards cannot be saved to your account
through our website. If you're having trouble saving your Gift Cards to
the app, I can try to combine your Gift Cards together so th...
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Re: Gift Cards to Mobile App
But how can you save it to the app??? that was my main question which
you did not answer. I cannot find where on the app you can save the
giftcards.
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Re: Gift Cards to Mobile App
Hi @DLee90 , can you please link me to where you are seeing it says
Sephora gift cards can be saved to the app? I am not seeing it on my
end. I know gift cards can be saved to Apple Wallets on iPhones...
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Edit review
Hi, does anyone know how to edit/delete a review. The one I left 2 days
ago didn’t upload all of my review. Thank you.
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Re: Edit review
Hi @SabrinaMichaux Oh no! There isn't a way to edit reviews, so I have
removed it for you and you can resubmit it. It should come down within
24 hours.
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Re: Edit review
Hello, I have changed my mind about the Kora Organics Gentle Cleanser
for Sensitive Skin I reviewed after it eventually gave me terrible
breakouts. I would like my positive review I wrote removed for this
product. Thanks!
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