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Post in Customer Support

Gift Cards to Mobile App

On the Sephora website itself, it says that gift cards can be saved to the Sephora App. But for some reason, I cannot find the option to do so with the e-giftcards I have. Is this only an option with the iPhone version of the app (I have a Google Pixel/Android)? I'd like to save the gift cards to my account to an overall balance so that I don't have to bring out each individual gift card when shopping. Is there a way to do it through the website? 

Re: Gift Cards to Mobile App

Hi @DLee90,

 

Regretfully, Gift Cards cannot be saved to your account through our website. If you're having trouble saving your Gift Cards to the app, I can try to combine your Gift Cards together so that you only have to carry one! If you'd like me to combine them together, please send me a PM with your Gift Card numbers. Thank you 🙂

 

Always,
Danee

Re: Gift Cards to Mobile App

But how can you save it to the app??? that was my main question which you did not answer. I cannot find where on the app you can save the giftcards.

Re: Gift Cards to Mobile App

Hi @DLee90 , can you please link me to where you are seeing it says Sephora gift cards can be saved to the app? I am not seeing it on my end.  I know gift cards can be saved to Apple Wallets on iPhones, and you can enter a gift card as a form of payment when shopping on the app, but I do not believe you can save the gift card to the app and replace the actual card to use when shopping in store.  

 

Best,

Kevin

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