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200,888 Posts
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Re: Unsuccessful authorization order
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Free Samples
Has anyone else had an issue with not receiving their two ordered free
samples when placing an online order? The last two or three online
orders I’ve made, I’ve either not gotten a sample at all or on...
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1 Reply
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Re: Free Samples
Hi @IronMandy91, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Transferring Points
Hello, I need help transferring one account that I forgot about to
another I have and use regularly. Can someone please help me?
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Re: Transferring Points
Hi @Anonymous, I can help you with your points. I will send you a PM
shortly. Best, Zakiya
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Editing Product Reviews
Fenty Beauty by Rihanna Brow MVP Ultra Fine Brow Pencil & Styler
Black-Brown Hi there, how do I edit my product review on this product?
Did review from my phone app, which didn't show up on PC so well...
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1 Reply
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Re: Editing Product Reviews
Hi @EeescalSassy14 Ar this time, there isn't a way to edit your review.
I have removed it, so you can resubmit it. It should come down from our
site within 24 hours.
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What’s wrong with shipping???
It’s been three business days and Sephora still doesn’t process my order
yet. I just don’t get it, there is no big promotion going. WHY??????? I
have to wait at least a week to get my package now, and...
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Re: What’s wrong with shipping???
Same here. I put in an order on the 5th and it says expected arrival
today but UPS still doesn't even have the box in their possession yet..
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1 Reply
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Re: What’s wrong with shipping???
@caitspeas I will look into this for you and send you a PM to help.
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Re: What’s wrong with shipping???
Hi @Yolandazzz I'm sorry for the wait. I will look into this for you and
send you a PM with more information.
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$100 reward "your basket is out of date"
I've been trying to get the $100 reward for two weeks now and I've had
no problem spamming f5 until the reward appears and adding it to my
cart. When I go to check out, I ALWAYS get the error "Your ba...
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1 Reply
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Re: $100 reward "your basket is out of date"
Hi @lilmisscupcake, We're so sorry to hear this and apologize for the
inconvenience. We recommend checking out as soon as you put the reward
in your basket, as the Rouge Reward is available in limited...
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trying to make an appointment for full makeover
Hello, I'm trying to make an appointment for a full makeover for oct
12th at in Denver colorado at Cherry Creek Shopping Center. It says that
there are no available appointments? I also tried at Denve...
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1 Reply
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Re: trying to make an appointment for full makeover
Hi @mjcorrea, Please contact the store directly for further assistance
with scheduling a makeover. Stay Gorgeous, Penelope
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VIB Tier Celebration Gift
For my VIB Tier Celebration gift I chose two makeovers. Unfortunately I
seemed to have misplaced the email with my certificates in them. What do
I do?
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1 Reply
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Re: VIB Tier Celebration Gift
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Return
I bought a perfume about two months ago and during the first month of
trying it out it was great but after I started hating and the smell
would just give me a headache. It’s past the 30 days is there a chance I
could return it?
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1 Reply
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Re: Return
Hi @Chrissstineeee, We accept verified returns within 30 days for a
refund or exchange. Returns are ultimately up to the store's discretion,
so we recommend contacting the store directly for further assistance.
Stay Gorgeous, Penelope
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Missing package
I never recieved my packag . It says it arrived on the 8th, and I gave 2
days just in case. Please contact
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1 Reply
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Re: Missing package
Hi @Lillith28, I am sorry to hear this! I will send you a PM soon. Best,
Zakiya
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Received broken tarte twinkle volume 2 Highlighter palette
Hi , I took this out of the packaging and there was highlight powder all
over it, I opened it and three out of the four colors were shattered and
made a big mess. Where can I email to get a replacement / exchange??
Thank you.
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1 Reply
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Re: Received broken tarte twinkle volume 2 Highlighter palette
Hi @Anonymous, I am sorry to see this! I will send you a PM for further
assistance. Best, Zakiya
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LOST OT STOLEN PACKAGE
I ordered some stuff on the 9/5 delivery date was set for today and I
just checked my emails and it said it was delivered but I never received
it.. what can I do? I already asked my neighbors and nothing. This has
never happened to me!
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1 Reply
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Re: LOST OT STOLEN PACKAGE
Hi @islissa1, I'm sorry to hear that! For lost orders, we must wait 24
hours after the package is showing as delivered before moving forward.
If you do not have the package by the end of the day tomor...
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Credit card payment error
When trying to make an online purchase using my credit card I'm
receiving a common error saying that they are unable to process my
payment and to check my credit card information to ensure it's correc...
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1 Reply
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Re: Credit card payment error
Hi @SarahLeaf! For issues with order payments, please give us a call at
1-877-737-4672 so we can further assist! Our agents will be able to see
what may be preventing the order from going through, and...
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I bought Anastasia sultry eyeshadow palette
hi I bought Anastasia Beverly Hills sultry eyeshadow palette almost
three months ago and I didn't use this and very strange smell is coming
from palette.what should I do now?please let me know.
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Re: I bought Anastasia sultry eyeshadow palette
Hi @henlover, This post has been moved to Customer Support. I'll take a
look further and I'll send you a private message shortly. Best regards.
Laurie
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Sherway Gardens Sephora
HiI came into the Sherway gardens Sephora store today at 7:30pm, one of
your beauty advisors assisted my sister and I. I didn’t get her name but
She was a young - girl in her early 20s. I’m a beauty b...
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1 Reply
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Re: Sherway Gardens Sephora
Hi @juujuuuu, I am sorry to hear about your store experience and thank
you for sharing this feedback with us. I will send you a private message
to help shortly. Warm regards, Laurie
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a charitable event
Hi, I work for a Foundation that has an event on October 26, 2019, and
we are looking for donations to display for a wall that we a building
and I wanted to know if Sephora would like to donate produc...
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1 Reply
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Re: a charitable event
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Did not receive free samples
Hello,I recently had an online order, and I chose 2 free samples with my
order. However, I neither received these two samples or the substitutes
in case they are run out. This case happened to me in t...
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Re: Did not receive free samples
Dropping the ball big time on the samples lately. Had the same issue. I
haven't received my free samples with two of my last three orders, and
the other of those three orders I wasn't even able to cho...
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1 Reply
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Re: Did not receive free samples
Hi @nocturnius, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Did not receive free samples
I just received my order and have not received any either, yet I did in
my order received last week! So annoyed as I often end up buying the
full size after trialing samples.
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Re: Did not receive free samples
Hi @Annchella I'm sorry to hear that you didn't receive samples with
your order. I will look into this for you and send you a PM with more
information.
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How to link Beauty Insider Card to account
I've had my Sephora Beauty Insider card for a while now, and I have over
200 points on it, but when I sign in online, I don't see those points.
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