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200,902 Posts
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Re: But last time is was only for $50 and today the only opti...
Same here!I'm wondering if that's bc I already redeemed once earlier
this year so I can't do another $100...
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Re: But last time is was only for $50 and today the only opti...
Me too, I already redeemed the 100. Can any Sephora staff explain~
Thanks!
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Foreo Luna play not working
Hi my foreo Luna play plus Isnt working what are my options? I tried
replacing a battery but no luck
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Re: Foreo Luna play not working
Hi @gulyuza, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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RE: Re: Foreo Luna play not working
I contacted them and they refuse to do anything about it! I’m really not
happy! The product was clearly faulty id like to get a credit for it at
least
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Order tracking?
Could someone contact me about my account? I ordered on the 6th and I
also placed an order on the 7th. Normally, the two day flash gets them
here right away but they haven't arrived. I just went to tr...
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Re: Order tracking?
Hi ladies,This same thing is happening with me! I have the same message
on UPS tracking and the Sephora order page says it should have arrived
today (ordered 9/7, shipped 9/8 with flash shipping). Could you also
please look into my order?
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1 Reply
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Re: Order tracking?
Hi @beautynguyener, I am sorry to hear this and I will take a look
further. I will send you a private message to help shortly. Thank you!
Best regards, Laurie
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Re: Order tracking?
Hi @michelleaho, I will send you a private message so that I can look
into this for you. Thanks! Best Wishes, Janean
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Re: Does Sephora have a email?
Hi @KatarzynaMuglyn, You can email us at customerservice@sephora.com. I
hope that this helps. Best, Zakiya
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Unsuccessful authorization order
Hi, my order is unsuccessful authorization, can someone please help me
with this? Thanks.
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1 Reply
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Re: Unsuccessful authorization order
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Free Samples
Has anyone else had an issue with not receiving their two ordered free
samples when placing an online order? The last two or three online
orders I’ve made, I’ve either not gotten a sample at all or on...
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1 Reply
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Re: Free Samples
Hi @IronMandy91, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Transferring Points
Hello, I need help transferring one account that I forgot about to
another I have and use regularly. Can someone please help me?
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1 Reply
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Re: Transferring Points
Hi @Anonymous, I can help you with your points. I will send you a PM
shortly. Best, Zakiya
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Editing Product Reviews
Fenty Beauty by Rihanna Brow MVP Ultra Fine Brow Pencil & Styler
Black-Brown Hi there, how do I edit my product review on this product?
Did review from my phone app, which didn't show up on PC so well...
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1 Reply
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Re: Editing Product Reviews
Hi @EeescalSassy14 Ar this time, there isn't a way to edit your review.
I have removed it, so you can resubmit it. It should come down from our
site within 24 hours.
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What’s wrong with shipping???
It’s been three business days and Sephora still doesn’t process my order
yet. I just don’t get it, there is no big promotion going. WHY??????? I
have to wait at least a week to get my package now, and...
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Re: What’s wrong with shipping???
Same here. I put in an order on the 5th and it says expected arrival
today but UPS still doesn't even have the box in their possession yet..
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Re: What’s wrong with shipping???
@caitspeas I will look into this for you and send you a PM to help.
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Re: What’s wrong with shipping???
Hi @Yolandazzz I'm sorry for the wait. I will look into this for you and
send you a PM with more information.
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$100 reward "your basket is out of date"
I've been trying to get the $100 reward for two weeks now and I've had
no problem spamming f5 until the reward appears and adding it to my
cart. When I go to check out, I ALWAYS get the error "Your ba...
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1 Reply
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Re: $100 reward "your basket is out of date"
Hi @lilmisscupcake, We're so sorry to hear this and apologize for the
inconvenience. We recommend checking out as soon as you put the reward
in your basket, as the Rouge Reward is available in limited...
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trying to make an appointment for full makeover
Hello, I'm trying to make an appointment for a full makeover for oct
12th at in Denver colorado at Cherry Creek Shopping Center. It says that
there are no available appointments? I also tried at Denve...
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1 Reply
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Re: trying to make an appointment for full makeover
Hi @mjcorrea, Please contact the store directly for further assistance
with scheduling a makeover. Stay Gorgeous, Penelope
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VIB Tier Celebration Gift
For my VIB Tier Celebration gift I chose two makeovers. Unfortunately I
seemed to have misplaced the email with my certificates in them. What do
I do?
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1 Reply
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Re: VIB Tier Celebration Gift
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Return
I bought a perfume about two months ago and during the first month of
trying it out it was great but after I started hating and the smell
would just give me a headache. It’s past the 30 days is there a chance I
could return it?
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1 Reply
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Re: Return
Hi @Chrissstineeee, We accept verified returns within 30 days for a
refund or exchange. Returns are ultimately up to the store's discretion,
so we recommend contacting the store directly for further assistance.
Stay Gorgeous, Penelope
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Missing package
I never recieved my packag . It says it arrived on the 8th, and I gave 2
days just in case. Please contact
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1 Reply
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Re: Missing package
Hi @Lillith28, I am sorry to hear this! I will send you a PM soon. Best,
Zakiya
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Received broken tarte twinkle volume 2 Highlighter palette
Hi , I took this out of the packaging and there was highlight powder all
over it, I opened it and three out of the four colors were shattered and
made a big mess. Where can I email to get a replacement / exchange??
Thank you.
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1 Reply
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Re: Received broken tarte twinkle volume 2 Highlighter palette
Hi @Anonymous, I am sorry to see this! I will send you a PM for further
assistance. Best, Zakiya
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LOST OT STOLEN PACKAGE
I ordered some stuff on the 9/5 delivery date was set for today and I
just checked my emails and it said it was delivered but I never received
it.. what can I do? I already asked my neighbors and nothing. This has
never happened to me!
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Re: LOST OT STOLEN PACKAGE
Hi @islissa1, I'm sorry to hear that! For lost orders, we must wait 24
hours after the package is showing as delivered before moving forward.
If you do not have the package by the end of the day tomor...
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Credit card payment error
When trying to make an online purchase using my credit card I'm
receiving a common error saying that they are unable to process my
payment and to check my credit card information to ensure it's correc...
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1 Reply
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