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Customer Support

Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.

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200,336 Posts

Points for Sephoria purchase?

Hi! I read in the FAQ’s that points will be given for sephoria ticket purchases I bought 2 VIP tickets back when they were first released. I reviewed my points today and I have not been given any poin...

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Re: Points for Sephoria purchase?

Hi @smcastro, I will send you a PM for further assistance. Best, Zakiya

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Re: Points for Sephoria purchase?

Hello, My points also haven't shown up. Please PM me. Thank you.

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Re: Points for Sephoria purchase?

Hi @Okok1, I will take a look and I will send you a PM to help shortly. Best regards, Laurie

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By Kilian Love Don’t Be Shy

Does anyone from Sephora know when By Kilian Love Don’t Be Shy will be restocked? I would like to purchase it from Sephora as I am loyal consumer and want to build up my points to maintain Rouge statu...

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Re: By Kilian Love Don’t Be Shy

Hi @hellafly, Regretfully, we don't have an estimated restock date. But I recommend signing up for the email alert on the product page to be notified as soon as it is available again. Thank you! Always, Danee

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Missing package

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Re: Missing package

Hi @Anonymous, I will send you a private message in regard to this. Best Wishes, Janean

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How to change ur birthday?

I accidentally put my birthday to July 29 when it’s actually September 27 can someone help me? And I tried calling Sephora but it’s not working.

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Re: How to change ur birthday?

Hi @kika20061, I was able to update your birthday. You may need to log out and log back in to see the change. Thanks! Best Wishes, Janean

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Re: How to change ur birthday?

Hi @kika20061, I will send you a private message so that I can help you with this. Thanks! Best Wishes, Janean

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Re: How to change ur birthday?

@kika20061 You have to call Customer Service to have them change it or a MOD can also do it for you.

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Website Issue (loading pop up that won't close)

Every page I open has a pop up that never finishes loading. I click the x to close it, but that doesn't work. I prevents me from being able to see the description or to leave the page without using th...

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Re: Website Issue (loading pop up that won't close)

same. Can't use Explorer. Don't WANT to use another browser. Ended up shopping at Ulta instead. This is stupid

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Website Issue (loading pop up that won't close)

Getting the very same error... and trying to send the following bug report to Sephora.ca only to be told I have no access to the page! Bug report as follows: Desktop sephora.ca web site displays a bla...

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Re: Website Issue (loading pop up that won't close)

Same thing has been happening to me only on my iPad.

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Re: Website Issue (loading pop up that won't close)

I am having the same issue with my iPad. I am running iOS 12

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Re: Website Issue (loading pop up that won't close)

Hi @JadeQueen@lola6@JulieB8 I'm sorry to hear that you are still experiencing issues accessing our website. Sephora.com is designed to be supported through Chrome, Safari, Internet Explorer, and all o...

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Re: Website Issue (loading pop up that won't close)

@JadeQueen, I suggest clearing your cookies/cache and starting a new type of browser. If this is not resolved, please send me a private message when you have a moment. Thank you.

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Re: Website Issue (loading pop up that won't close)

I have the same problem and it's been this way for a while. I also use Chrome. I am very surprised that Sephora is not prioritizing compatibility with Chrome. That must cost a lot of business, since C...

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Re: Website Issue (loading pop up that won't close)

Thank you for the quick response. I've cleared my cache and cookies. I still have the same issue. Looks like you guys don't support Chrome, which is the only browser I use. I'll have to try a differen...

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Can I Chk-Out w/ PayPal?

I have never done it before but I need to check out with PayPal. Can someone tell me if I can and if so how please? Thank you in advance! Irish

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Re: Can I Chk-Out w/ PayPal?

Hi @IRISHQUEEN, Yes, we do accept PayPal as a form of payment on our website! Once you're ready to place your order, please click on the icon of the basket in the top right hand corner then select "Pa...

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Charging $80 for Deluxe Full Face...Why??

Hello, I booked an appointment for a Deluxe: Full Face at my local Sephora (Lynnwood-Washington) and I have my appointment scheduled for Saturday. However I stopped in today to get a giftcard for a fr...

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RE: Charging $80 for Deluxe Full Face...Why??

What garbage! I noticed this in the DC metro area and there is no way I’ll be paying $80 for a makeover. Sephora is nuts if they think they’re not going to see a decline in sales. I’ve been a rouge fo...

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Re: Charging $80 for Deluxe Full Face...Why??

Hi @itskikibabyyy, Our Rouge clients will still be able to receive free Deluxe full face makeovers through 1/1/2020 however, this does not include the Premium Full-Face Makeover. I hope that this clar...

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RE: Re: Charging $80 for Deluxe Full Face...Why??

No, no more makeovers for Rouge, I’ve been denied ever sincethebeginning of the 2019 year. Major miscommunication going on. TheTerms & Conditions say one thing and store management says another. This is not a positive change whatsoever.

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RE: Re: Charging $80 for Deluxe Full Face...Why??

How am I able to book this? The Deluxe is no longer available online?? And the store said there are no exceptions. This is a really complicated and confusing process!

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Re: RE: Re: Charging $80 for Deluxe Full Face...Why??

Hi @itskikibabyyy, I will send you a PM for further assistance. Best, Zakiya

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Re: RE: Re: Charging $80 for Deluxe Full Face...Why??

Can you post this publicly please? I am interested in the same information, and I'm getting conflicting replies from customer service.

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Not doing samples anymore???

Is Sephora not offering samples at checkout anymore?? I went to my basket at checkout and there is no option to select a sample. Please advise.

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Re: Not doing samples anymore???

Hi @BlackLeather65, sorry for the confusion! This is temporary, but you will be able to select samples through the following link: https://www.sephora.com/beauty/free-beauty-samples I hope this helps! Regards, Kevin

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Re: Not doing samples anymore???

Thank you for the response and the link.

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Re: Not doing samples anymore???

Just posted about the same thing. I ordered today and no more samples - no way to even pick any.

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