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200,286 Posts
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Re: Adding points via Receipt
Hi @Jeansfanatic, I am happy to assist you with this! I will send you a
private message shortly. Warm regards, Laurie
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Re: Adding points via Receipt
Hi Laurie, you our helped me originally with my adding points request.
You stated that to let you know when I make another purchase so that you
can adjust my status because the points added through th...
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Re: Adding points via Receipt
Hi @Jeansfanatic, I will send you a private message to help shortly.
Thank you! Best regards, Laurie
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can I get points after purchase
my husband bought me a birthday gift, can I use the receipt to put the
points on my account?
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Re: can I get points after purchase
Hi @TerinBirch, I can assist you with this. I will send you a PM
shortly! Always, Danee
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Unsuccessful authorization using gift card?
Hi all! I placed an order two days ago which was cancelled due to
unsuccessful authorization, even though my order was paid for by using a
Sephora gift card! Any explanation why?! Thanks!
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Re: Unsuccessful authorization using gift card?
Hi @inkenhenni. So sorry about this. Can you please send me a message
with your order number? xo, jamila
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Re: Unsuccessful authorization using gift card?
HELLO,im facing the same problem w my gift card. please this is really
frustrating. kindly help me out
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Re: Unsuccessful authorization using gift card?
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Re: Unsuccessful authorization using gift card?
Please do. I need to get this issue resolved asap. ive already missed
out on so many products bc of it
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billing/shipping
When will I be billed and shipped my order? Just joined a week and a
half ago and can't remember!! Any help is appreciated 😊
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Re: billing/shipping
Hi @AngMarieV, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Re: LOST PACKAGE
Hi @Motiiiii, I will send you a private message so that I can look into
this. Thanks! Best Wishes, Janean
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Technically my sephora account banned for no reason.
Does any of you can explained to me what's happening with my account? i
barely couldn't make any order that I've had planned this whole years
for some early Christmas gift. I had like five pending bil...
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Re: Technically my sephora account banned for no reason.
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Urban Decay Foundation
Hello, I need some advice asap! I recently found my PERFECT foundation
(it took me a long time) and apparently it's being discontinued now. I'm
an a shade 3.5 in the Urban Decay Naked weightless found...
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Re: Urban Decay Foundation
Hi @Anonymous, Sorry for the confusion! Can you please clarify which
foundation you currently wear? Was it the Urban Decay Naked Skin? You
would like to be matched in the new URBAN DECAYStay Naked Wei...
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Re: yes that's exactly what I meant!
@Anonymous I'm so sorry I wasn't able to find your match! But if your
local Sephora store has the new UD foundation, I recommend visiting the
store so that a Cast Member can match your shade for you 🙂 Thank you!
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Color IQ
How do I delete a Color IQ on my account? Or at least change the default
shade? Because I don't have any options to do either 😞
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1 Reply
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Re: Color IQ
Hi @Ascouer, Regretfully, once a Color IQ has been added, it cannot be
removed. Additionally, the default shade cannot be changed. But you can
always add new Color IQ numbers to your profile! Always, Danee
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Deleting my account
Hi! I would like to proceed with deleting my sephora account.Please let
me know how
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1 Reply
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Delete a Review
Hi There, Are you you able to help me delete a review? I posted without
finishing to write my review and it doesn’t make much sense and I’d like
to fix it. Thanks,Rimpal
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Re: Delete a Review
Hi @Rimpal, Your review has been removed and it should come down from
the site within 24-48 hours. Thank you! Warm regards, Laurie
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Lost cologne voucher
Hi, I ordered a cologne sampler for my husband in late July and he has
since lost the voucher for the full-size bottle - I was wondering if
anything can be done to replace this? Thank you so much!!
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RE: Lost cologne voucher
You are responsible for voucher once you purchase the sampler. No
refunds or getting another voucher.
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Re: Lost cologne voucher
Hi @Rada40, Regretfully, the voucher inside of the Sephora Favorites
fragrance sampler cannot be replaced if lost or stolen. I'm really sorry
about that! Always, Danee
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Points for Sephoria purchase?
Hi! I read in the FAQ’s that points will be given for sephoria ticket
purchases I bought 2 VIP tickets back when they were first released. I
reviewed my points today and I have not been given any poin...
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Re: Points for Sephoria purchase?
Hi @smcastro, I will send you a PM for further assistance. Best, Zakiya
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Re: Points for Sephoria purchase?
Hello, My points also haven't shown up. Please PM me. Thank you.
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Re: Points for Sephoria purchase?
Hi @Okok1, I will take a look and I will send you a PM to help shortly.
Best regards, Laurie
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By Kilian Love Don’t Be Shy
Does anyone from Sephora know when By Kilian Love Don’t Be Shy will be
restocked? I would like to purchase it from Sephora as I am loyal
consumer and want to build up my points to maintain Rouge statu...
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Re: By Kilian Love Don’t Be Shy
Hi @hellafly, Regretfully, we don't have an estimated restock date. But
I recommend signing up for the email alert on the product page to be
notified as soon as it is available again. Thank you! Always, Danee
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Missing package
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Re: Missing package
Hi @Anonymous, I will send you a private message in regard to this. Best
Wishes, Janean
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How to change ur birthday?
I accidentally put my birthday to July 29 when it’s actually September
27 can someone help me? And I tried calling Sephora but it’s not
working.
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Re: How to change ur birthday?
Hi @kika20061, I was able to update your birthday. You may need to log
out and log back in to see the change. Thanks! Best Wishes, Janean
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