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200,501 Posts
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Recent purchase
My last purchase on app was a mistake. I was attempting to enter gift
cards and hit wrong button. It charged my credit card
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Dr Gross 7x Challenge beauty offer problem
Hi @SephoraBIC , I've encountered the same problem as several other
people... my DDG promo bag included 7 moisturizer foils but only 3
peels. This is clearly not what was advertised. How can we resolve the
error? Thank you!
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Re: Dr Gross 7x Challenge beauty offer problem
Same problem here @SephoraBIC I don't understand why the promo went out
with 3 pads instead of 7. They are supposed to be daily peel pads.
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Re: Dr Gross 7x Challenge beauty offer problem
@fieldsofclover and @gingerleigh I will send you a PM to help with this.
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Delivery Issue
Hello, I have a quick question regarding my delivery status. It states
that my order was attempted to be delivered today but the time listed
was a time I was home and would have been able to answer th...
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Wrong email address
Hello! I recently tried to connect my VIB card to the app and when I
scanned the barcode realized that my email address on file was one
letter different from my actual email. Just wondering how I coul...
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Super disappointed by Sephora
I ordered the new Fenty foundation for the Dr. Dennis GWP. Today I got
the package, but there were only 3 sets of Alpha peel instead of 7.
Called CS and they are sending a replacement. 🙂 girls, give CS a shot
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Re: Super disappointed by Sephora
Hi @RIslander I'm so sorry to hear that you didn't receive all of the
samples. I have shared this feedback with the appropriate department.
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Missing package
I ordered the Becca mist powder when it was 50% off. The package should
come today. I received email saying my package was delivered this
afternoon. However, I couldn’t find my package when I got home...
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Re: Missing package
Hi @ZiYuH I'm sorry to hear that you didn't receive your order. I will
look into this for you and send you a PM with more information.
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Inbox on app update
I updated the app but can’t find the inbox where messages come in
daily..-can anyone help me? Thanks
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Can’t link my existing VIB Rouge account to my Sephora app or online
I have a VIB Rouge card from years ago that I still use in store every
time I go. I can also use the account in store through emails. However,
I have problems with signing in and linking the accounts ...
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Re: Can’t link my existing VIB Rouge account to my Sephora app or online
Hi @Anonymous, I am happy to assist you with this. I will send you a
private message shortly requesting your registered email address, Rouge
card number, and your 10-digit phone number so that I can link your
accounts. Thank you! Best regards, Laurie
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sent the wrong item
So I bought the dyson airwrap during the VIB sale and I was sent the
wrong one and the one I originally bought is now sold out... How am I
supposed to exchange it without loosing the sale price?? I tr...
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Re: sent the wrong item
Hi @tianah1, I'm sorry to hear this! I'll take a look further and I'll
send you a private message shortly. Best regards, Laurie
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palette arrived used 😑
I had ordered the too faced Just peachy matte palette during the Labour
day sale and it arrived with definite marks like someone has swatched
it. It also came without the protected plastic sheet that ...
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Re: palette arrived used 😑
Hi @ZSahar, This post has been moved to Customer Support. I am sorry for
the trouble and I will send you a private message to help shortly. Thank
you! Best regards, Laurie
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thank you! I couldn't find that thread so I posted here
thank you! I couldn't find that thread so I posted here
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Re: Transfer Points
Hi @AlessaXin, Points are non-transferable and we are unable to transfer
your points to another client's account. I'm sorry for any
inconvenience! Best regards, Laurie
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No samples... again
I see there have been other posts about this in the past... I didn’t get
my free samples from Sephora again. The first 3-4 times it happened, I
didn’t make a big deal of it because they’re “free.” But...
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Re: No samples... again
Hi @carrieburt, I am sorry to hear this! I will send you a private
message requesting more information so that I can assist further. Thank
you! Warm regards, Laurie
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RE: Re: No samples... again
Laurie, I tried replying via email earlier in the week but I don’t think
it went through. I then tried replying via DM, but it’s not very
intuitive to find DMs on Sephora or use the app. I was able to...
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Re: RE: Re: No samples... again
Hi @carrieburt, I am very sorry about that and thank you for your reply!
The order numbers have been removed for security purposes and I will
send you a private message to help shortly. You should be ...
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“Looks” missing
I had 6 looks under my profile that were posted in the gallery but now I
only have 3, what happened?
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Re: “Looks” missing
Hi @lanunu, I'm sorry to hear this! I'll take a look further and I'll
send you a private message to help shortly. Best regards, Laurie
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Rollerball leaking
I purchased the tocca rollerball yesterday. I went to use it and noticed
it was almost half empty. The bottle cap was leaking my hands were
covered in the liquid. It seems like the ball in the rollerb...
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RE: Rollerball leaking
I was thinking of doing that. It was odd to me so much was missing. The
smell is so overwhelming to me now after opening the cap after it went
on my fingers. I’ll ask the store clerk. Hopefully the box hasn’t been
thrown out yet.
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Re: Rollerball leaking
Hi @ttaraky Oh no! I would recommend taking it back to the store for a
return or exchange.
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Beauty Rewards Bazaar
For weeks now I have been logging on to try and spend my almost 3,000
points in the Beauty Bazaar and everything is ALWAYS sold out. What's
the point of spending the money here to get the points if I can't even
get the reward that is advertised?
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Re: Beauty Rewards Bazaar
Hi @thohmann I'm so sorry to hear that you have had difficulty redeeming
rewards. We do add items on Tuesdays and Thursdays around 9am PT. I
appreciate this feedback and will share it with our rewards team.
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Damaged too faced
Just received my too faced bronzed peach bronzer, but it completely fell
out of the compact and smeared all over the mirror. I was hoping to gift
this to my sister along with some Becca powders but this totally ruined
my plans.
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Re: Damaged too faced
Hi @KhakiKatkins, I'm sorry to see this! I'll send you a private message
to help shortly. Best regards, Laurie
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Rewards Bazaar....waste of time
I had the $100 reward in my cart last week and this week and both tines
it was removed from my cart by Sephora. When I called them to complain,
I was advised that if you got it once, chances of gettin...
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Re: Rewards Bazaar....waste of time
Hi @cindycin I apologize for the misinformation provided when you
called. Every Rouge client has the same chance to redeem it, whether or
not you have redeemed it before. I appreciate your feedback an...
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