Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,644 Posts
Post | Hearts | Replies |
|---|---|---|
|
Dr Denis Gross promo
Hello,I only received 3 of the 7 peel pad advertised on a recent Dr
Dennis skincare promo. I already reached out cs last and they offered me
150 points. I do not want the points, but the remaining 4 p...
0
4
| 0 Hearts |
4 Replies
|
|
RE: Dr Denis Gross promo
Me too, did anyone out there actually receive this promo as advertised?
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
2 Replies
| |
|
Re: Dr Denis Gross promo
@missjulied and @SurprisedLemur So sorry you received the incorrect
amount. I will send you a PM to help.
1
0
| 1 Hearts |
0 Replies
|
| 1 Hearts |
0 Replies
| |
|
Videos won’t play in mobile app
Hi, I can’t get any videos to play in the mobile app on my iPhone. I
have rebooted my phone, uninstalled and reinstalled the app, and cleared
all website data and am still having the issue. Is there a solution??
0
2
| 0 Hearts |
2 Replies
|
|
Re: Videos won’t play in mobile app
Hi @tomtoms This issue has been reported and we hope to have it fixed
soon. In the meantime, I recommend using our mobile site, m.sephora.com.
0
1
| 0 Hearts |
1 Reply
|
|
RE: Re: Videos won’t play in mobile app
Thank you, and just so you know, the issue IS on the mobile site via use
of my iPhone XS.
0
0
| 0 Hearts |
0 Replies
|
|
Disappointed AGAIN!
Once again I got the wrong samples! Why in the world would you send me a
“beard lube” sample? I am a woman, AND I DON’T HAVE A BEARD! This is
getting ridiculous! Why do you have US pick our samples, w...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Disappointed AGAIN!
Hi @blondie68, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
0
2
| 0 Hearts |
2 Replies
|
|
RE: Re: Disappointed AGAIN!
Once again you have disappointed me! You personally sent me a PM on
August 22nd saying you’ll send me a few deluxe samples for my troubles
and then you DON’T! What kind of PR is that? All I can say is WOW!
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: Disappointed AGAIN!
Hi @blondie68, I am sorry to hear this and I will send you a private
message to help shortly. Thank you! Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Broken item
Spoiler (Highlight to read)Dear Sephora, You delivered me a broken
Christophe Robin's Cleansing Purifying Scrub with Sea Salt. What should
I do? I have a check Dear Sephora, You delivered me a broken ...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Broken item
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
3
| 0 Hearts |
3 Replies
|
|
Re: Broken item
Hi @Anonymous, I sent you a private message. Please check your private
messages for further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Broken item
Hi @Anonymous, if you sent @PenelopeBT a PM, she will be responding as
soon as she is able to. Thank you so much for your patience!
0
0
| 0 Hearts |
0 Replies
|
|
Ordered a Sephora play box
So I ordered a box since it was 9$ instead of $10 and my Amika spray
spilled all over 😭 what do I do!?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Ordered a Sephora play box
Hi @miriiii08, I'm so sorry to hear that! I'm going to send you a PM to
help. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Buying Guide Link suggestion
Good morning 😊. As I was perusing the App and its newness (Love it), I
noticed there isn’t a sub link under Makeup or Skincare for Lips💋.
Whether it be Lip Serum/Balm, or Lipstick/Lip Gloss, etc. Just an
observation, thx for your time!💋
0
3
| 0 Hearts |
3 Replies
|
|
Re: Buying Guide Link suggestion
Hi @lja7 There should be a drop down for those categories. Can you
provide a screenshot of what you are seeing?
0
2
| 0 Hearts |
2 Replies
|
|
RE: Re: Buying Guide Link suggestion
Yes of course. I know that I can find one but there’s not one along with
the rest.
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: Buying Guide Link suggestion
@lja7 Oh I see what you mean! Sorry for the confusion. I will share this
feedback with our app team.
0
0
| 0 Hearts |
0 Replies
|
|
Color IQ
I got foundation matched the other day and we used Too Faced Peach
Perfection in the shade Seashell, which is my exact match, but she
didn’t tell me what that color IQ number was, and I can’t seem to ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Color IQ
Hi @TaraCaityFisher, I'm sorry to hear that! You can enter your Too
Faced Peach Perfect foundation shade in "Seashell" into the ColorIQ
system online to lookup its corresponding ColorIQ number. It loo...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Credit card charged but order not showing in Recent Orders
Hi,I ordered a few items online earlier today and my credit card was
charged and I received a confirmation email, however, it is not showing
up on my recent orders online. After ordering, I did call S...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Credit card charged but order not showing in Recent Orders
Hi @SabEng, I'm sorry for the trouble! I will take a look further and I
will send you a private message to help shortly. Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Sephoria
When will Canada be getting a Sephoria event? As I noticed we need a US
mailing address to attend the one in Los Angeles, and I do not.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephoria
Hi @catcoult, Thank you for sharing this feedback with us! Please keep
an eye out across our brand channels for the latest news and updates.
Your feedback is always welcome and appreciated. Warm regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Sephora cleansing cream (rose) in full size?
When will Sephora cleansing cream (Rose) be available to purchase? I’ve
only seen the samples but would love to buy the full size version!
2
3
| 2 Hearts |
3 Replies
|
|
Re: Sephora cleansing cream (rose) in full size?
Hi @lrei, I was unable to find restock details for this product. I'm
sorry about that! You may check out some alternative Sephora Collection
cleanser products here: https://www.sephora.com/brand/sepho...
0
2
| 0 Hearts |
2 Replies
|
|
RE: Re: Sephora cleansing cream (rose) in full size?
Hi just checking in on this again if it will ever be restocked/available
to buy on Sephora Canada or is it only available randomly in the free
samples?
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: Sephora cleansing cream (rose) in full size?
Hi @lrei, It does not appear that this item has been discontinued,
however restock details have not been made available for this. I'm sorry
about that! I recommend continuing to stay tuned to the site...
0
0
| 0 Hearts |
0 Replies
|
|
Missing Package
Hi,I have a package that should delivery on August 28,2019. Hơever, I
check my mail box and haven’t seen my package. I also check again on the
tracking and it said that it has been deliveried. Can any one help about
this situation?thanks
0
5
| 0 Hearts |
5 Replies
|
|
Re: Missing Package
Hi @joyce0102, This post has been moved to Customer Support. I will send
you a private message shortly to assist! Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: Missing Package
@joyce0102 Definitely call or consider posting this to the customer
service thread- it ay get more attention there
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: Missing Package
@joyce0102 call customer service ASAP so they can file an investigation
for you.
1
1
| 1 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
|
