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200,885 Posts
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Re: DRDENNIS promo code: incorrect description
In an effort to condense the numerous threads on the same issues, I’m
going to just piggyback on this thread and add that I also received the
incorrect peel count for an order I placed specifically fo...
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Re: DRDENNIS promo code: incorrect description
Hi @gonerogue and @newcarlee, I am so sorry for the delay in our
response to you! I will send each of you a private message to help
shortly. Warm regards, Laurie
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Re: DRDENNIS promo code: incorrect description
To Sephora Customer Support,Can someone contact me for a fix to the
promo? Like others, my promo only came with 3 pads rather than the 7
advertised. Thanks.
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Re: DRDENNIS promo code: incorrect description
I also didn't receive the 7 peels as promised and pictured. I was
extremely disappointed as I only placed the order in order to receive
the drdennis gift. I think that Sephora should make it right...i...
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Re: DRDENNIS promo code: incorrect description
Hi @heatherjp, I am sorry to hear that you did not receive the correct
number of Dr. Dennis Gross sample peels. I will send you a PM for
further assistance. Best, Zakiya
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Re: DRDENNIS promo code: incorrect description
Hi, I received an email asking for my order number, which I replied to,
but I haven’t heard anything since then.
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Re: DRDENNIS promo code: incorrect description
Hi @heatherjp, I am sorry for any confusion! If you replied to the email
notification, we won't receive your reply. Please go to your Profile,
then click Messages and reply from there. Or, please go t...
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RE: DRDENNIS promo code: incorrect description
I don’t think anyone actually received the seven as pictured/promised...
Total bait and switch!
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Re: DRDENNIS promo code: incorrect description
Hi RGbrown, I'm sorry to hear that! I will send you a PM to help.
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Next sale 2019
I know I recently missed a good sale but does anyone know when the next
one will be?
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Re: Next sale 2019
Hi @jftb24, At this time, we do not have any information regarding this.
We recommend staying tuned and continuing to check your email
notifications for the latest information on products and promotions.
Thank you! Best, Rebecca
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Deleting a review
Hi, I wrote a review for Influenster on 9-5-19 for Bobbi Brown Face Base
priming moisturizer and I’m not receiving credit so I need to delete and
resubmit. Can you please delete it for me? Thanks.
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Makeover Reservation
If I want a free $50 makeover, do I make a $50 purchase and then make a
reservation at the cashier? Can I pick the date and time of my
reservation?
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Re: Makeover Reservation
Hi @xsamanthax02, As you are a Rouge client, your makeover would be
complimentary through 2019. You would book the reservation online prior
to your visit here: https://www.sephora.com/happening/home a...
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Rouge rewards
I purchased a $100 rouge rewards card but I have no idea how to use it
to purchase products online! Help please!!
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Packing slip
I forgot to include the printed off packing slip in my package and I
already dropped the package off in the mail. Will the return still be
processed?
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Didn’t Receive Points
I recently made a purchase in-store and I didn’t receive my points for
that purchase. I know they look my VIB account up because I used my VIB
15% off coupon. How do I go about getting my points?
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Makeup Forever Matte Blurring Powder
Is this being discontinued? It’s been out of stock online and in store
for quite some time.
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Re: Makeup Forever Matte Blurring Powder
Hi @Lmorganpsyd - I'm sorry but I am not seeing the next delivery date
for that item! I'm not showing that it will be discontinued, so please
ensure you are signed up to receive the in-store notificat...
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Problem with my purchase
I am very upset with my purchases for the second time. It is already the
second purchase I choose samples and not coming. This time, in addition
to not seeing my samples again, the Glow Recipe Waterme...
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Re: Problem with my purchase
Hi @ledacosta, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Not a huge deal
I suppose this isn’t the end of the world but I order some products
online so I could have access to the free samples/rewards they don’t
have in store Sephora, my package arrived today I’m I was reall...
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Re: Not a huge deal
Hi @TierraJade, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Disappointing store experience
I wanted to share my experience here so hopefully the appropriate
parties can be made aware & issues are corrected for future events
although I am extremely hesitant to attend or get my hope up. First...
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Re: Disappointing store experience
Hi @melprz, I am so sorry to hear the Sephora store you visited for the
Rouge event didn't have all of the advertised sets or the welcome gift
and thank you for bringing this to our attention! I will ...
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deleted gift card
Hi, I received a gift card a while back for I believe $100. I never used
it and now the email is missing from my inbox. Is there anyway to
retrieve the gift card with my information? Thank you
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Re: deleted gift card
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Re: deleted gift card
Hi, I am also having the same issue. I tried to call but was unable to
get an answer
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Re: deleted gift card
Hi @Anonymous, I'm sorry to hear that! Just to clarify, were you sent an
eGift Card via email but no longer have the email? Always, Danee
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Re: deleted gift card
It sounds like you were sent an eGift Card via email. l recommend that
you contact CashStar which is our 3rd party company that handles eGift
cards and see if they can resend it to you. You are welcom...
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Re: deleted gift card
I called the number and was unable to get an answer but I will try the
email. Thank you
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Missing Item
I ordered an item from Sephora online and the package was delivered,
unopened but with only paperwork inside.
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Re: Missing Item
Hi @Anonymous, I'm sorry to hear that! I am sending you a private
message to further assist. Regards, Kevin
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