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198,957 Posts
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Re: Morepoints event
I'm also experiencing this issue. The terms states that we should have
until 11:59pm PT tonight. I'd also like to place an order once this
error is corrected.
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1
| 3 Hearts |
1 Reply
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Re: Morepoints event
I'm still getting the message that the promo is invalid, will this issue
be resolved some time today?
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| 1 Hearts |
0 Replies
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Delete review?
Could anyone please help me remove a review I wrote? The review was for
Comptoir Sud Pacifique Vanilla Extreme perfume (date posted: 26 February
2020). At the time, the perfume smelled all wrong and I...
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3
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3 Replies
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Re: Delete review?
Hi @SukiV, I'm showing that the review was posted on 04/02/2020. Can you
please confirm this is the review you'd like me to remove? Thank you!
Always, Danee
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2 Replies
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Re: Delete review?
Hi, Danee, My apologies for the wrong date! Yes, the review was posted
on 2 April 2020. Thanks!
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1
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1 Reply
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Re: Delete review?
@SukiV I've removed it for you. Please allow 24-72 hours for it to be
removed from the product page! Thanks!
1
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| 1 Hearts |
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$10 off for 500 points partial refund issue
Hi guys,Just wondering if someone can enlighten me on their new "perk".
My understanding is that you can redeem 500 points for $10 off once you
hit the min $10 purchase before taxes. What if my online...
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3
| 0 Hearts |
3 Replies
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Re: $10 off for 500 points partial refund issue
Hi @tartmatchalatte, I will send you a PM to further assist you. Best,
Rebecca
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Re: $10 off for 500 points partial refund issue
Hi Rebecca,Could you PM me as well? I have the same question.
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1 Reply
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Re: $10 off for 500 points partial refund issue
Hi @goldwater, I will send you a PM to request for more info. Always,
Danee
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0 Replies
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Devacurl
I am wondering if sephora Canada is providing refunds for all devacurl
products in light of the recent class action lawsuits against them?
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1
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1 Reply
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issue with placing new order
I am trying to purchase my birthday gift and redeeming my points for
items. at this moment i dont want any other products so i am not
purchasing any other items. I am getting this error 'Merchandise, ...
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2 Replies
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Re: issue with placing new order
Hi @Anonymous, I'm sorry for any misunderstanding! A merchandise
purchase is required to redeem the birthday gift online. No purchase is
needed to redeem the gift in store. Warm regards, Laurie
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1 Reply
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Incorrect birthday
I accidentally forgot to put in my birthday while signing up- can my
birthday be changed? Thank you
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3 Replies
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Re: Incorrect birthday
Hi @Saralan, I’m happy to assist! I’ll send you a message shortly. Best,
Laurie
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2 Replies
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1 Reply
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Double charged again
If I knew Sephora was going to hold an extra $151 of my funds for a few
business days, I wouldn’t have even bothered placing this order. Now
$300 has been taken out of my account. When I order somethi...
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2
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2 Replies
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Re: Double charged again
Hi @Danixcalifornia, I'm sorry for the confusion! In reviewing your
account, it appears that one of our representatives recently assisted
you and advised that the first amount you're seeing is a tempo...
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1 Reply
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Re: Double charged again
I understand it is not a double charge, but it is still twice the amount
taken out of my account so it may as well be. My point is, half that
amount I did not agree to give to you. That money is now i...
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0 Replies
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Beauty Offers
Received these two Lord Jones “Beauty Offers” in different orders. I was
shocked by how empty the first one was, only to receive an even emptier
one! 😞.
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1 Reply
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Re: Beauty Offers
Hi @ynga, I'm sorry for the trouble and I'll send you a message shortly.
Best, Laurie
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0 Replies
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1 Reply
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Re: points for cash?? Dollars off..
Hi @pinkpepper1984, The $100 Rouge Reward will expire after 90 days of
redemption. With Beauty Insider Cash, you would have the option to
redeem this at checkout online or in-store as long as you have...
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0 Replies
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4x Points Not Working?
Is anybody else's 4x points Rouge barcode not working in the store? Mine
was scanned but I only received 1 point per dollar. The workers said it
had been an issue but that it was supposed to be fixed....
0
1
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1 Reply
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Re: 4x Points Not Working?
Hi @Tiamisu, I'm sorry for the trouble! It can take 24 hours for the
bonus points to be added. I'll take a look further and I'll send you a
message shortly. Best, Laurie
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CHARGED TWICE while my order is not placed
I ordered 3 Sephora items today with a charge of 56$ CAD. I checked my
bank account and it showed that Sephora had charged me twice. When I
checked the Sephora account order placement, it said there w...
0
1
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1 Reply
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Re: CHARGED TWICE while my order is not placed
Hi @Anonymous, I'm going to look into this then send you a PM! Always,
Danee
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Delivery Status Exemption
Hi, I made sure to contact fleet optics as soon as I received my
tracking information to let them know to give me a call during the
delivery to ensure I receive my package. They said I would receive i...
1
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| 1 Hearts |
1 Reply
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Re: Delivery Status Exemption
Hi @Mahnoorshafaat, I’m sorry to hear this! I’ll send you a private
message shortly. Best, Laurie
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0 Replies
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I would like to link my existing beauty Insider Card to my online account
Hi, I would also like to link my existing beauty Insider Card to my
online account so I can collect points with my online orders. How do I
go about doing this?
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1 Reply
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Re: I would like to link my existing beauty Insider Card to my online account
Hi @Anonymous, I'll send you a PM to help! Always, Danee
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What happened to the $100 gift cards in the bazaar? are they still doing them?
They used to offer them, and now I haven't seen it in months..
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1 Reply
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Re: What happened to the $100 gift cards in the bazaar? are they still doing them?
Hi @brklynmarge, Yes, we still offer the $100 Rouge Rewards! Please
note, they are released every Tuesday and Thursday around 9am PST. They
are limited and available while supplies last! Always, Danee
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Missing item in my order
Hello, I ordered TWO fresh rose face mask on July 20th, but there is
only one in the package I received on July 24th. What should I do? The
box was perfectly sealed when I got it.
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1 Reply
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Re: Missing item in my order
Hi @Emma2Luna, I'm so sorry one of your face masks was missing from your
package! I will send you a PM to further assist you! Always, Danee
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How do i change my birthday?
I accidentally made my birthday july 5th and would like to change it to
my real birthday august 5th. How do i fix it?
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1 Reply
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