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201,122 Posts
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Re: Didn't receive my samples
Hi @yiuueeee, I am sorry about that. I will send you a private message.
Best Wishes, Janean
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Re: Didn't receive my samples
Hi there, Just gotnmy order and both my free samples were missing. (I
received my rewards points sample though.)
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Re: Didn't receive my samples
Same it's very disappointing when this happens! It's happened before too
😕
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Re: Didn't receive my samples
Hi @Jomacki, I will send you a private message. Best Wishes, Janean
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Samples not received
I’ve seen many posts about this and I’m not sure why it happens so
often. I chose two samples, and only received one (didn’t get the Tom
ford bitter peach perfume sample that I was REALLY looking forw...
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Re: Samples not received
Saaame. It was my first time ordering online and I was really looking
forward to trying my samples! 😞I didn't even get any substitutions.
Literally nothing at all.
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Re: Samples not received
Hi @rachele1231, I'm sorry about this! Samples can be substituted, but
they shouldn't be missing completely. I'll send you a message shorlty.
Best regards, Laurie
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Re: Samples not received
Hi Laurie the same thing happened to me today too. One out of my two
samples were missing. Is there a solution possible for the same??
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Re: Samples not received
Hi! Me neither, I didn't receive any samples even though I picked what
is applicable for samples.. 😞
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Ordered Canceled Because Item “Out of Stock”
I ordered an item on Monday and received an email on Wednesday that my
order was canceled because the item was “out of stock”. I’m looking now
and the item is showing as in stock? Seems my order was c...
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Re: Ordered Canceled Because Item “Out of Stock”
Same here. But I also received something I didn’t order and Sephora
wants me to go to a FedEx location, package it at my expense and send it
back! Don’t offer a “sale” if you’re not going to honor it.
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Re: Ordered Canceled Because Item “Out of Stock”
Hi @Collie60 Oh no! I will send you a PM to assist. Regards,Danee
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Re: Ordered Canceled Because Item “Out of Stock”
Hi @LindaBui87 Oh no! I'm sending you a PM to assist. Always, Danee
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UNABLE TO RESET PASSWORD
Does anyone know why I never receive the link to reset my password? I
have called customer service twice, went directly into a Sephora store
and had my email address changed on my account to see if th...
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Re: UNABLE TO RESET PASSWORD
Hi @Anonymous I'm sorry to hear that! I will send you a PM to assist.
Regards, Danee
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What happen to by order
I ordered a toner a week,my card was charged but I did not receive it.
If I don't get the product i need a refund.
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How to add points from a receipt
Hii!! About a week ago I purchased some items from a Sephora inside a
kohls and I gave my email but I never received points. I have the
receipt, so I was wondering if there was a way to add it to my account
from the receipt?
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Re: How to add points from a receipt
Hi @KrayKray, Sorry to hear that! I will send you a PM to assist!
Regards, Danee
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Confirmation Email
I made an order this weekend, and it isn’t until three days later that I
realized I did not receive a confirmation email. However, I did receive
a confirmation from PayPal that I authorized a payment ...
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Re: Confirmation Email
Hi @kitty1996 Oh no! I'll look into this then send you a PM. Regards,
Danee
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cannot log in to app
I cannot login to the app, I get an ‘unrecognized error’ pop up. I have
deleted and redownloaded the app and I have changed my password and I
can sign into the web but not the iOS app?
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Scamming Sephora
I returned some items worth $112.98. Received an email that they
received my package and will process a refund. Now, they are saying that
there were no items in the returned box and the box was empty....
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Not able to buy online
Getting error when trying to purchase online, both through app and
website. Kind Regards,Priya
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Missing Samples??
My order came but I didn’t get even one of my samples that I ordered?
Anyone else?
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Re: Missing Samples??
My box just came same for me. I’m just was online to make sure I ordered
right. No samples in the box.
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Can't place an order
Hi, I have been trying to place an order for the last two weeks but it
keeps getting cancelled after a few mins because of unsuccessful
authorization but on my end information is accurate. I don't kno...
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Re: Can't place an order
Hi @Anonymous Sorry to hear that! I will send you a PM to assist.
Always, Danee
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Cannot use Temporary card or 25% discount
I cannot use the temporary card attached the payment options to receive
the 25% discount. I was told to contact Comenity by the Sephora rep but
I am unable to get through 😞
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