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201,161 Posts
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Early December sale name
Hi! Last December I went to store and saw everything was 20% off,
checked online and 20% off for all tiers! I also ended up buying a
perfume during that sale, but can someone tell me what sale was tha...
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Re: Early December sale name
@Fariba20633 That was the "Beauty for All" sale. Last year was the only
year they've offered that particular deal. I assume to boost sales given
the pandemic.
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Re: Early December sale name
@Fariba20633 We are unable to provide details on future promotions. I
recommend subscribing to our emails to receive notifications for
upcoming promos. You can also visit the following page to view ou...
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Pending charges
I tried to buy my cart 6 times and each time I kept getting “error with
card” popping up. I now know it’s because my address doesn’t match with
the card I put in. My problem is that 6 charges are now ...
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Re: Pending charges
Hi @lunaorchid, I'm sorry for the trouble and I'll send you a message
shortly. Best regards, Laurie
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debit card issue
hello i need help making an online purchase. i went and put in all my
debit card info and went to purchase but i got an error message saying
that I need to double-check my billing info, etc. I checked...
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change birthday
hey my birthday is august 11th. it it has it as august 12th can someone
help me change it?
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Re: change birthday
Hi @HaileeMcIntyre, I see that another agent was able to assist with
this. You may need to sign out and sign back in to see the update. Thank
you! Best, Laurie
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Promo code
Spoiler (Highlight to read)Spoiler (Highlight to read)Text promo code
Text promo code I haven’t received my promo code after signing up for
texts, any info on this?
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Re: Promo code
Hi @jotiis, I'm sorry for the trouble! I'll send you a message. Best
regards, Laurie
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Can points be added from receipt
Hi, I made a purchase and points were not added. Can they be added from
a receipt?
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Re: Can points be added from receipt
Hi @richytrishy, Yes, we're happy to help with this! I'll send you a
message. Best regards, Laurie
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Linking phone number to account
Hello, I need help linking my phone number to my account. In store at
checkout, they ask for my phone number and it never pulls up on the pin
pad but my email does, anyway I can link the two?
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Beauty Insider Points
I just made two recent purchases and for both of them my points weren’t
loaded to my account even though my phone number was given during them.
Is there any way to fix this?
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Account help
Hello,im trying to figure out how to link my phone number with my
insider account since when I purchase in store and ask for my number it
never comes up in the system but my email does. Is there any w...
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Re: Account help
Hi @alondra798, I'm happy to help with this! I'll send you a message
shortly. Best regards, Laurie
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Re: Account help
Could you help me out as well? I want to link the number I give in store
to my online account so I can access my points.
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Beauty Insider points not added.
Hi! I am missing points from a recent in-store transaction. Can someone
please help?! Thanks!
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In transit to sender
My package was supposed to arrive like 5 days ago but now it says that
it's in transit to sender. Can someone help me? Will I have my package
or a refund?
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Re: In transit to sender
Hi @naomigsp, I'm sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Sample missing from online order! Heartbreaking :(
Received my package today and I am heartbroken to find only one sample
with my online order. The perfume sample is missing. Why does Sephora
promise samples and then misses sending them across? It has...
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Re: Sample missing from online order! Heartbreaking :(
Hi @pash77, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Kosas concealer restock
Hi! Does anybody know when the kosas concealer in 6.5 will be restocked?
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Re: Kosas concealer restock
@riyapl We don't have a restock date available at this time. Please make
sure to sign up for the email alert on the product page, so you will be
notified once it is available again.
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Help finding credit card account number
Hello, I need to find my Sephora credit card account number. I haven’t
gotten my card in the mail yet but I’d like to cancel it. I’ve tried
calling the credit card customer service line at least 5 tim...
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Re: Help finding credit card account number
@plp2112 I'm so sorry for the difficulty you have experienced! We do not
have access to that information, so you would need to contact Comenity
directly for further assistance.
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10% off sign up for texts
Hi! I signed up for text messages to receive 10% off and I got the text
and confirmed but I haven’t gotten a code for 10% off?
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Re: 25%
@gguiliano I'm sorry to hear that you are having difficulty. Please give
us a call at 1-877-SEPHORA and a Beauty Advisor will be happy to help.
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Missing samples
My order came but it was missing a sample in it. This happened with my
last order too.
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Linking Phone Number to Account
How do I add my phone number to my account? I’ve been entering it in the
stores and supposedly have over 500 points, however my account says I
only have 69. How do I merge them?
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