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201,105 Posts
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Re: Hello I was curious on how i can delete a review I posted
Hi @vivaxvikki1 I removed it for you! Please allow 24-48 hours for the
review to be removed from the product page. Regards, Danee
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Where do I sign up for the Rare Beauty/Selena event?
I had the email now I can’t find it anywhere! Thanks!
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Re: Where do I sign up for the Rare Beauty/Selena event?
Hi @AmyC, Our Rare Beauty Digital Event was on 7/22/22. I'm sorry it has
now ended! For future reference, you can view all of our digital events
here: https://www.sephora-events.com/ Regards, Danee
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Re: Where do I sign up for the Rare Beauty/Selena event?
Aww, ok thank you!! Thank you, I will save the website.
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Re: Birthday gift
Hi @jewellgirl69 You should have the option to add your birthday gift to
your merchandise order anytime during your birthday month! To redeem
your gift online, you must make a merchandise purchase and...
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Text Code Not Working
When I try to use my 10% off code, it says "Offer available to select BI
members." Can I please get some help? Thank you in advance.
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Can’t use temp credit card or the 25% off
For security reasons, you cannot use your temp credit card at checkout -
please use another payment method? I am not able to use my 25% off code
and it expires in a few days, what is going on?
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1 Reply
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Re: Can’t use temp credit card or the 25% off
Hi @jooceelyyna I'm so sorry about this! I recommend contacting Comenity
via phone for assistance and more insight into this. Shown below is
their contact information. 1-866-841-5037 (Sephora Visa) 1-...
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When will points be added?
Does anyone know if points are taking a while to be added to accounts? I
made a purchase during the Point Multiplier event on July 20th and no
points have been added for that still.Thanks!
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Re: When will points be added?
Hi @mountainpeaks Sorry to hear that! I will send you a PM. Always,
Danee
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Beauty Insider won’t load on app or online
Every time I use the App or shop online, my beauty insider doesn’t load,
even when I’m logged in. When I’m in the store they find me no problem
with the exact same contact information. Is this feature...
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1 Reply
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Re: Beauty Insider won’t load on app or online
Hi @Leahsloanehayes I will send you a PM to further assist!
Regards,Danee
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Help to add points from receipt
Hello fellow beauty community! Could someone please help me figure out
how to add points from the reciept to our account? Thank you very much!
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1 Reply
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Re: Help to add points from receipt
Hi @loveroflemons I'll send you a PM to further assist! Regards,Danee
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Birthday update date
Hi, I just want to confirm that my birthday is the 24th of august on my
profile? Thanks so much!
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1 Reply
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Item never received
Hi, I ordered a perfume set on April 22, ‘22 but I still haven’t
received my order in over 3 months. I checked the shipping history and
it’s been updated many times stating my order has been delayed, ...
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Re: 10% off text code not working
Hi @LozWhistler, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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1 Reply
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Re: 10% off text code not working
Hey Laurie, I just sent you another message, just tried to use it and
comes up with an error message.
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Points?
Hi~~does anyone know what happened to the royal points? I thought they
won’t expire, but I just found out that my points were all gone…. There
should be 2xxx pts in my account, and I was planning to g...
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Re: Points?
@coffeenono Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. I will
take a look and will send you a PM.
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Re: Points?
@coffeenono @If you read the terms and agreements, The points expire in
a year if you don’t use them.
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Account Issue
Hello, anyone else having issues with their Sephora accounts getting an
error message “We are unable to process your transaction at this time.
Please try again later” . I have spoken to a couple of Re...
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Lost Package
LOST/STOLEN SEPHORA PACKAGEI placed an order on June 29th, 2022 and my
tracking number said it was delivered on June 30th at 3:42 pm but I
can't find it anywhere. The tracking information says it was ...
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1 Reply
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Re: Lost Package
Hi @Munjin I'm sorry to hear about this! I will send you a PM to assist
you. Regards,Danee
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Points
Hi!! I’ve been a loyal customer for years and I’ve been saving my points
for a big purchase / gift. I had close to (if not more than) 500 points
and i’m so sad and shocked to see they’re gone!!! I was...
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Re: Points
Hi @kweenofcomedy, I'm sorry to hear about your points! Points will
expire if your account has been inactive for 12 consecutive months or
more. You can keep your account active by making a purchase or...
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i can’t change my country to germany
i recently moved to germany and am looking to change my country from the
US to germany. option isn’t in the app — how do i go about?
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Re: i can’t change my country to germany
Hi @mithus, Sephora USA does not ship internationally at this time. I
recommend visiting https://www.sephora.de/ to shop on their website.
Thank you! Regards, Danee
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Re: i can’t change my country to germany
i know i can use the website but that is not what i am trying to do. i
want to change the country in my app.
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1 Reply
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Re: i can’t change my country to germany
@mithus Our app is only valid for the US and Canada! I recommend
reaching out to https://www.sephora.de/ directly to check if they have
an app available for their clients!
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Re: i can’t change my country to germany
i’m not looking to order from sephora usa for any shipment, i want to
change my country from sephora usa to sephora germany so i can order
there instead. not looking for international shipping.
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Re: i can’t change my country to germany
@mithus please visit the link I provided above to visit and shop on
their website. Thanks!
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Coupon
Hi I spent over $75 on 5/31/22 and the sales associate said I’d be
getting a 15% off coupon in my my email to use later. It was a spend now
save later deal. I never received my coupon and I’m sure the promo will
be ending soon.. thanks in advance
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